Customer Centria - Credentials
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The document provides an overview of the many services offered by Customer Centria in order to facilitate Customer Centricity, Engagement and Experience.
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Customer Centria - Credentials
- 2. We enable Customer Centricity, Engagement and Experience
- 3. The Customer Engagement and Experience Company ORGANISATION SOCIAL INTERACTION MANAGEMENT DIGITAL ENGAGEMENT TECHNOLOGY SERVICES MARKETING PROCESS & PRACTICES SERVICES TECHNOLOGY LOYALTY INSIGHTS MANAGEMENT PEOPLE
- 6. Interactive Marketing
- 7. Marketing Resource Management (MRM)
- 8. Digital Engagement & Experience
- 9. Social Interaction Management
- 11. Insurance
- 13. Telecom
- 14. Retail
- 16. Tours & Travel
- 17. Unica, Aprimo, SAS MA
- 18. Cognos, KXEN, Business Objects
- 19. SAS Base, EM, EG, SPSS, R, S+
- 20. Oracle, DB2, Teradata, SQL Server, Sybase
- 21. Amdocs, Siebel
- 24. Data Integration, Data Cleansing & De-Duping
- 25. Marketing Automation & EMM
- 26. Customer Analytics & Business Intelligence
- 27. CRM – Analytical, eCRM & Operational CRM
- 28. Content Management Systems
- 30. An Epicenter of Knowledge Enriched Product Development Process : LearningsInstituitionalised 1 Integrator, Connector development tied into gaps Identified at a service level 2 Continuous Research on new and evolving technologies Like mobile technologies, cloud computing 3 Existence of a Center of Excellence for each practice, and each technology 4 Center of Excellence ensures global benchmarks in all service deliveries, process management 5
- 31. Flexible Engagement Models Value CSI Strategic Investment (Min 2 -3 years Engagement) BOTT Model Onsite Dedicated Consulting Offshore Operations Partnership Short-Term Assignment (Project Based) One - of - Assignment Project Based On site / Offshore On site / Offshore On site / Offshore Offshore Offshore Organizational Efficiency
- 33. Data Classification -Multi-level security
- 36. Awards Internet Advertising Competition Awards 2011 – Outstanding Website for GoJiyo and IDBI Federal Weathsurance. 1 Global PR Conclave, 2011– Gold in the multimedia campaign category for IDBI Federal Weathsurance. 2 Internationalists awards for innovation in media 2010, New York – Silver in the Innovative Digital Marketing Solutions category for GoJiyo. 3 4 PCQuest IT Implementation award 2011 – Overall Best IT Project for GoJiyo
- 37. Accolades 1 Global Scanning – Digital Trends, a leading UK based research consultancy featured GoJiyo as one of the most innovative social networks from around the globe. 2 GoJiyo - rated as the second most liked digital campaign of 2010 by Afaqs!
- 38. Our Global Footprint India Premier House, 1st Floor, Plot # 38, Central Road, Andheri (E), Mumbai – 400099Maharashtra Tel : +91 22 61435200Fax : +91 22 61435252 Unit No. 306, “Brigade Garden”, #19 Church Street, Bangalore – 561001 Karnataka Tel : +918041474748 Singapore Level 31, Six Battery Road, Singapore - 049909 Tel : +65 67256296 Fax : +65 67256297 Australia Level 26, 44 Market Street, Sydney NSW - 2000 Tel : +612 9089 8709 Fax : +612 9089 8989 USA 116 West 23rd Street, Suite 500, New York NY 10011 T el : +1 646 375 2097
- 39. Thank You The Customer Engagement & Experience Architects @customercentria www.blog.customercentria.com