The document outlines an agenda for a new manager boot camp being led by Eeshita Grover and Charles Rygula. It includes introductions of the presenters and an exercise for attendees to share their views on management and content. Additional topics cover understanding one's span of control and influence, conducting a content inventory and audit, and suggested discussion topics from attendees like project management, tools, content value, and employee communication. Attendees are also invited to an additional presentation on communications.

1. New Manager Boot Camp
Eeshita Grover
Charles Rygula

2. Agenda
• Introductions
• Views on management
• Views on content
• Knowing your span of
control and influence
• Content inventory and
audit
• Suggested topics Image: https://commons.wikimedia.org/wiki/File:Rue_Bourbon_street.jpg

3. Eeshita
• Sr. Documentation
Manager
• 8 years
• Teaching
Image: www.storiedhouse.com
#nature is a powerful force. #Nola #neworleans #naturefindsaway #history #story #home

4. Charles
• Sr. Documentation
Manager
• 8 years
• Assistant Lab
Manager/
Lab Technician
Image: http://www.nola.com/homegarden/index.ssf/2011/07/down_in_the_treme_the_house_st.html

5. You
• Name?
• Current role?
If manager, promo or hired in?
• How long?
• First post-college job?
Image: http://nolaux.com/

6. Exercise: What are your views on
management?
• Think about your best and worst managers --
what characteristics place them in that category?
• Key concepts?
• Dos?
• Don’ts?
• Reasons
people avoid
people
management?
Image: http://www.nola.com/homegarden/index.ssf/2014/06/how_to_trace_the_history_of_hi.html

7. Exercise: What are your views on
content?
• What is the role your content plays in the
organization?
• How is it
perceived?
• How is it
valued?
• Is there an
established
vision?
Image:http://godutchbaby.blogspot.com/2009/07/ironworks-in-french-quarter-of-new.html

8. Know your span of
control/influence
• Managers communicate at all levels and in all
directions
– SpOC = your direct reports
– SpOI = your management + your peers
• Know the big picture and your team’s value
Image: https://commons.wikimedia.org/wiki/File:Dreyfous_Bridge_City_Park_New_Orleans_1941.jpg

9. Your team’s value?
• Your team’s value is tied to
the product you produce
…your content
• Form a clear message
around the content your
team produces
– It’s not just documentation
– They’re not just
Technical Writers
• Know what differentiates
your team and what they
deliver Image: https://hollygagneinteriordesign.wordpress.com/tag/french-design/

10. Getting to know your SpOC/I
• Day 0+ conversations
• Ask open-ended questions, but keep it
conversational
• Goal = get to
know them 1x1
• Keep it friendly
but professional –
avoid bias
Image: http://www.pbase.com/blaf/image/76795090

11. SpOC/I Exercise:
Understanding motivators
• What types of motivators might you expect to
hear?
• Any relationships/inter-dependencies between
them?
Image: http://www.myneworleans.com/New-Orleans-Magazine/January-2012/Armstrongs-Open-Arms/

12. SpOC/I Exercise:
Understanding motivators (cont’d)

13. SpOC/I: Understanding challenges
• Don’t shy away from learning
about concerns
• Be prepared for wide range of
emotions
From dismissive or nonchalant to
anger & frustration
• “Solutions” may come
from you, the team,
or from the individual
Image: http://eclectix.com/artitecture-lafayette-cemetery/

14. SpOC/I: Understanding challenges
(cont’d)
• “Solutions” may be different
from those expected
• Don’t be afraid to say you
don’t know
• Coaching opportunities?
• Opportunities to strengthen
the team?
– Initiatives
– Joint activities
– Stretch activities
Image: http://chambersarchitects.com/blog.html

15. SpOC/I Exercise:
Understanding challenges
• What types of challenges/issues might you
expect to hear?
• Any relationships/inter-dependencies between
them?
Image: http://www.theguardian.com/cities/gallery/2015/jul/30/abandoned-new-orleans-hurricane-katrina-in-pictures?CMP=share_btn_tw

16. SpOC/I Exercise:
Understanding challenges (cont’d)

17. SpOC/I: Understanding
personalities
• Develop ideas for how to better understand who
you’re talking to
• Goal = promote open
communication
• Watch body language
• Listen to word choice
and tone
• Coaching
opportunities?
• Opportunities to
strengthen
the team?
Image: http://chambersarchitects.com/blog.html

18. SpOC/I: Remote employees
• Build relationships – communicate to build trust
• Be flexible – work through time zone differences
• Be considerate of diversity
• Be fair and
inclusive –
provide
equal
opportunities
• Be open to
travel
• Leverage
technology
Image: http://www.cnn.com/2014/04/15/travel/worlds-longest-bridges/

19. SpOC/I: The content experience
question
• Internal (team)
– Response time to product
needs, feedback from SMEs
– Efficiency in relation to
other company functions
(like R&D, Test, etc.)
• External
– Alignment with customer
satisfaction, usability, and
feedback expectations?
– Compare to your competitors’
content/ product experience?
Image: http://www.carolsnow.com/tag/french-quarter/

20. Content inventory and audit
• Content inventory = The process and the result of
cataloging the entire information offering
• Content audit = The process of evaluating that content
• Content inventory and audit are closely related
concepts, and they are often conducted in tandem
Image: http://www.prcno.org/news-and-media/1015

21. Content inventory and audit – why?
• Clear assessment of how much
• Content lifecycle insight
• Understanding of what’s
working and what’s not
– Highlights required
improvements
– Practices to
continue/stop
– Content that needs to
be improved/removed
Image: http://www.yelp.com/biz_photos/preservation-resource-center-salvage-store-new-orleans?select=e1Cdqno_hLGxHsy-d_S_fQ

22. Content inventory – how?
• Identify what your team develops
– Types
– Quantities
– Frequency
– Audience
• Understand how
they develop it
– Tools
– Processes (inputs/
outputs)
Image: http://www.visualphotos.com/image/1x10376658/detail-of-golden-doorknob-in-cast-iron-gate-new-orleans-louisiana-usa

23. Content inventory – how?
(cont’d)

24. Content audit – how?
• Analyze what your team develops
– Architecture
– Metrics
– Consistency
– Sources
– Alignment with business processes
• Determine if it meets the needs
of your business AND your
customers
Image: http://www.loc.gov/item/2014630188/

25. Content audit – how?
(cont’d)

26. Suggested Topics
Image: http://followyourcrazy.com/2012/08/10/french-quarter-friday-its-in-the-details/
Image: http://asofom.info/wrought-iron-fence-parts-new-orleans/
Image: http://www.myneworleans.com/Louisiana-Life/March-April-2011/Old-and-Magnificent/?cparticle=2
Image:http://www.planetware.com/tourist-attractions-/new-orleans-us-la-no.htm
Image:http://howdoitravel.com/2014/02/28/how-to-do-new-orleans-in-an-rv-and-walk-to-the-french-quarter/
Image: http://digital-photography-school.com/wp-content/uploads/2013/09/Details-002-copy.jpg
Image: http://dragonsdennola.com/about/

27. Project management
From: Molly Munson

28. Project management (cont’d)
From: Kelly Eick

29. Tools
From: Molly Munson

30. Content value
From: Yvette Daniel

31. Content value (cont’d)
From: Kelly Hemminsen

32. Content value (cont’d)
From: Kelly Hemminsen

33. Employee communication
From: Kelly Eick

34. Employee communication (cont’d)
From: Molly Munson

35. Employee communication (cont’d)
From: Molly Munson

36. Employee communication (cont’d)
From: Lisa McCarty

37. Employee communication (cont’d)
From: Lisa McCarty

38. For more information
• Attend Eeshita’s Communications Manager’s
Toolbox presentation on Tuesday, October 20
Image: http://www.101dreamvacations.com/mardi-gras-south-louisiana/