By Michael Thatcher, Keystone Accountability. Presented at Crowdsourcing Week Global 2015. Learn more and join us at our next event: www.crowdsourcingweek.com

4. Jim Clifton
Chairman, Gallup

6. A new era of opportunity for Cities to innovate & prosper
Technology Megatrends
CloudSocial Big dataMobility
By 2016, smartphones
and tablets will put power in
the pockets of
a billion global citizens.
Millennials will make up
75%of the
American workforce by
2025
Digital content will grow to
8ZB by 2015.
up more than 300%
from 2011
70%
of organizations are either
using or investigating cloud
computing solutions

7. Tax & Revenue
Social Analytics
Document & Records Mgt.
Open Data
Citizen Service: Portals, Call Centers
& Apps
City Dashboard
Grants Management
City Financial Management
Smart Grids
(Electricity Generation &
Dist.)
Water & Waste Water Mgt.
Energy Management &
Analytics
Carbon Management
Traffic Management
Asset & Fleet Mgt
Toll & Fare Mgt
Parking Management
Airports, Railways & Ports
Advanced Transportation
Solutions
Email and Communication
Services
1:1 Computing Programs
Education Analytics
Learning Management
Systems
Institutional Effectiveness for
Higher Education
Mobile Tourism Apps
Library Management
systems
Tourism Portals
Destination Management
Solutions
Neighborhood Management
Surveillance Systems
Emergency Management
Intelligence and Analysis
Court and Judicial
Management
Population Health Mgt
Remote Care & Case Mgt
Social Benefits &
Administration
Personal Health & Wellness
Pandemic Management
Primary Care
Smart Buildings
Street Lighting
Building Automation
Systems
Waste Management
Parcel, Zoning and Land Use
Devices & Services Platform
Identity, Security & Device Management; Communication & Collaboration;
Data Center & LOB Platform; CRM & ERP; Big Data & Analytics; Phones, Tablets, PCs, Embedded Devices
City
Function City Customer Solution Needs City
Function
City Customer Solution Needs
Government
Admin.
Public Safety &
Justice
Health &
Social Services
Education
Energy &
Water
Buildings,
Infrastructure,
Planning
Tourism,
Recreation,
Culture
Transportation

8. Reflections:
• Data alone has no real value. “Think of data as labor” (Steve Adler, IBM)
• Government creates latency in the collection of data.
• Must Increase utilization and decrease latency
• Leverage tech trends & Cloud
• “We” are industrializing data & democratizing it  Shared Ownership/Responsibility
• Data is created and consumed by both machines and humans – watch the points of intersection

11. An award-winning service
that enables anyone to
upload photographs of
environmental problems
that require action by a local
authority. Creating
international interest.
Gives citizens the power to
improve their immediate
environment. Lewisham
reduced graffiti complaints
by 30 per cent, improve
clean-up time by 87 per cent
and improve resident
satisfaction during a period
of falling spend.

13. Device
Weather
Traffic
flow
Corporate
calendar
(Exchange)
User geo-
location
Mapping
service
(over Linux)
Source
Route info
(Hadoop)
Route
scheduling
(Azure)

14. Device
Demographic
data
User geo-
location
Timetables
Source
Route info
(Hadoop)
Route
scheduling
(Azure)

16. © BenWellington
http://www.ted.com/talks/ben_wellington_how_we_found_the_worst_place_to_park_in_new_york_city_using_big_data

17. Reflections of Our Singapore
Conversation
The Reflections of Our Singapore
Conversation is now out! From the diverse
opinions on issues ranging from housing and
job opportunities, to core aspirations and
what does it mean to be Singaporean, all
have been captured in the Reflections.
First initiated in August 2012, Our Singapore
Conversation involved over 47,000
Singaporeans participating in over 660
dialogue sessions island-wide. Through this
year-long learning journey, five core
aspirations have emerged: Opportunities,
Purpose, Assurance, Spirit, and Trust.
Our Singapore Conversation Facebook
Page to share your thoughts!
Most recent post 2 November 2013
Seen inTaxi 17 April 2015

18. • Consider joint ownership
• Please publish complete data, not summaries
• Government doesn’t have to control, just enable

19. Eye On Earth is the outcome of a long
collaboration with Microsoft. It maps
sensor water and air quality data, while
allowing citizen feedback through its
dynamic and user-friendly web site.
Eye On Earth is a Cloud-based service by
European Environmental Agency (EEA),
since 2009
Water quality measured vs. reported at
Brno dam – Brněnská přehrada
www.eyeonearth.eu
Localized in 26
Languages
Open for more
information
Map functions
Enquiry pushpin

20. W.B.Yeats