When designing products, a lot of effort always goes into reducing the friction to make user journeys smoother and stickier. But is design friction always against the interests of the user? In this presentation, I talked about how friction can be used to help users to stay in control of their actions.
Positive frictions (similar to the concept of micro-boundaries) are defined by human-computer interaction researchers at UCL as frictions that “can disrupt mindless automatic interactions, prompting moments of reflection and more mindful interaction”.
Positive frictions make interactions better - not because they help users achieve their goals quicker and more efficiently - but because they put users in control of their actions and help raise their awareness. In this session, I also showed some examples of using positive friction to prevent errors, improve efficiency, create a better life balance, design more helpful products and increase efficiency.
This talk was originally given at UX Cambridge on 12th September 2018.