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Craig E. Laski, CCP, CDP, ITIL, PMP, SSGB

                                                   Lemont, Illinois 60439

                                       630-297-3168       craiglaski@yahoo.com

                                LinkedIn: http://www.linkedin.com/in/craiglaski



               Senior Manager         –     Information Technology            /        Improved Services


High impact IT leader with a solid history of creating ideas managing projects and adding value to business
operations while developing flexible systems that address current needs and long term growth. Successful
background leading teams and managing complex projects that improve services, delivery and support business
initiatives to a broad variety of internal and external customers. Especially skillful in managing risks, relationship
building and implementing projects on time, under budget – exceeding the stakeholders’ expectations.



•     Improving processes, procedures & productivity              •   Experience with AS2 e-commerce, CRM systems
•     Hiring, training, coaching & team-building                  •   Developing data warehouses, effective
•     Monitoring budgets, resources & schedules                       databases
•     Implementing quality management systems                     •   Using technologies to gain business advantage
•     Managing complex projects with PMPBoK -                     •   Reducing costs & increasing efficiencies
      PMI/Waterfall/SDLC/Agile and Scrum concepts                 •   Knowledgeable in Six Sigma – DMAIC


•     Building strong relationships with stakeholders
Technical and business applications: sales & marketing, CRM, financials, costing, MDM, order management, data
warehousing, manufacturing, inventory, network infrastructure, iseries, office hardware/software, business
applications, business requirements analysis/design/development and data architecture.
                                              Professional Background
State Farm – Technisource Consulting                                                                            2013
-- Senior IT Project Manager/ ITIL Release Manager – Information Technology Systems and Services
      •   ITIL release manager for a 2 year CISCO unified communications ip phones end point roll out
      •   ITIL release manager for the enterprise telecommunications, infrastructure and networks on going delivery
          enhancements and continuous service improvements
      •   Project manager for an iMACs end of life roll out delivery service project
      •   Project manager for an external/internal cloud IaaS and PaaS initiative

Sears Holding Corporation – DISYS Consulting                                                                  2012 - 2012
    -- Senior Business Intelligence Project Manager/Scrum team leader – Information Analytics and
Innovations
      •   Managed a diverse on-shore and off-shore Scrum team by applying Scrum/Agile methodologies in
          delivering sales and marketing BI and analytical processing to the Commerce Services business group
      •   Improvement process included: data modeling, ETL for DB2, Netezza or Teradata data warehouse
          information and visualizing graphs/charts using Tableau or MicroStrategy tools
•   One reporting process was improved from taking 52 hours down to 8 hours
   •   Reported project status to Sears Holding management weekly

WellPoint / AIM Specialty Health – Pinnacle Technical Consulting
2012 - 2012
  -- Senior Project Manager – Information Systems and Technology Group
   •   Managed Information Systems and Technology (IS&T) projects related to DB continuous improvements,
       MDM, enhancing the ETL process and archiving/purging client information. Activities included working with
       IS&T, business owners and technical managers to define the scope, scheduling, coordinating, and
       managing activities, resources and implementation
   •   Managed dynamic global project teams included: onsite, onshore, multi locations and offshore
   •   Interacted with corporate PMO by participating in project creation, initial review, resource allocations,
       defining scope, execution, closing and regular updates/status reports


Professional development, pursuing career enhancing certifications and credentials                                 2011

TimeMed Labeling Systems, Inc . (healthcare/medical labels manufacturer)                Burr Ridge, IL   2007 – 2010
  -- Director of Information Technology
   •   Led project/development team in creating multiple interfaces for an Oracle e-business suite implementation
       including a data warehouse to reduce the costs of Oracle, keeping phase two on track. Achieved project
       deliverables in just under a year by solving mission critical business processes by collaborating with key
       business process owners.
   •   Trimmed Information Technology software budget by 62.4%
Craig E. Laski
   •   Realized an 87.4% savings by redeploying bar code software while increasing functionality
   •   Presented and received approval of a formal project plan by the Steering Committee. Organized and
       directed project teams in implementing an enterprise wide Lansa ERP system in less than one year.
       Prepared project status reports informing the Steering Committee of progress, milestones and issues.
       Proactively led business owners in resolving over 125 issues.
   •   Designed, implemented and managed data warehouses to support sales, sales/customer support,
       manufacturing and custom labels quoting critical business applications.
   •   Formed a team consisting of finance, manufacturing and sales to audit and update product costs of over
       15,000 items achieving 100% gross margins accuracy which lead to better sales targeting of items.
   •   Presented high level project presentations to company board members and wrote a series of articles for the
       company newsletter keeping all levels of employees informed of project activities.
   •   Implemented an on-line shipping subsystem using hand held RF scanners for three plants that interfaced
       with the ERP system. The shipping application processed over 500 multi-line orders per day, and is
       scalable. The accuracy of freight charges and shipping information jumped to 100%, eliminating additional
       manual entries and reducing the cycle time to invoice by two days.
   •   Deferred the upgrade and replacement costs of an IBM server for two years saving roughly a $300,000
       investment at the same time improved system performance and added additional functionality.

                                         rd
Benefits Systems & Services, Inc . (3 party health claims administrator)                 Westmont, IL    2004 – 2007
  -- IT Project Manager
•   Managed a database of over 2000 projects. Prioritized projects with functional leaders and completed
       critical projects within target due dates with no increase in staff
   •   Managed external clients’ hardware and software SaaS applications and business options environments
   •   Directed the Pharmacy Benefits Management (PBM) application development and business processes
   •   Developed application interfaces to clients’ claims systems and to prescription drugs discount and mail
       order systems including file transfers and claims adjudication functionality based on the iseries system


Kraft Foods North America                                                              Northfield, IL   1989 – 2003
 -- Senior Business Systems Manager (2000 - 2003)
   •   Played a key IT PM role in the Nabisco/Kraft integration project to interface a diverse multi-plant
       manufacturing system running on the iseries to the corporate order management and forecasting/planning
       systems. The project reduced the overall merger costs and proved successful.
   •   Managed the IT divestment project of the Kraft Foods general line candy and confection groups


 -- IT Project Manager, NABISCO Foods (1999 - 2000)
   •   Remotely coordinated all IT requests for four business operating units
   •   Developed and monitored a help desk procedure that streamlined the creation, communication and timely
       resolution of help desk tickets, improving the service delivery and customer service levels to the internal
       customers by over 65%
   •   Played a key IT PM role with Nabisco in the interfacing and integration of the various Favorite Brands
       business units into a Nabisco corporate applications model


 -- Senior Manager / Director, IT Projects, Favorite Brands International (1996 - 1999)
   •   Key team member in the merger of the Favorite Brands, Farley, Dae Julie, Trolli and Sathers systems


 -- MIS Manager, Farley Foods USA (1989 - 1996)
   •   Spearheaded start-up of the EDI department using Sterling Commerce software on an iseries platform
   •   Achieved over 96% of the customer orders and invoice transactions being processed automatically,
       streamlining order management and invoice processing
                      Certifications, Technical Knowledge, Training & Education
        IceSrum, Sharepoint, Oracle, BPCS, Lansa, SOA, CRM, BI, DW, EDI, FTP, SQL, XML, DB2, IBM iseries
            Significant training in leadership, conflict resolutions, business analysis BABOK, and ITIL v3.0.
                                            MCTS and CCNA in progress

   Diploma of Higher Education in Management Information Systems, Computer & Business Skills Institute, Chicago.

              CCP & CDP, Institute for the Certification of Computer Professionals, Des Plaines, Illinois.

                        ITIL v3.0, Office of Government Commerce, London, United Kingdom

                          PMP, Project Management Institute, Newton Square, Pennsylvania

                          Lean / Six Sigma Green Belt, Chicago Deming Association / ASQ

                                        Purdue University, Hammond, Indiana

                                                           -2-

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Craig E. Laski,ITIL.PMP,SSGB resume

  • 1. Craig E. Laski, CCP, CDP, ITIL, PMP, SSGB Lemont, Illinois 60439 630-297-3168 craiglaski@yahoo.com LinkedIn: http://www.linkedin.com/in/craiglaski Senior Manager – Information Technology / Improved Services High impact IT leader with a solid history of creating ideas managing projects and adding value to business operations while developing flexible systems that address current needs and long term growth. Successful background leading teams and managing complex projects that improve services, delivery and support business initiatives to a broad variety of internal and external customers. Especially skillful in managing risks, relationship building and implementing projects on time, under budget – exceeding the stakeholders’ expectations. • Improving processes, procedures & productivity • Experience with AS2 e-commerce, CRM systems • Hiring, training, coaching & team-building • Developing data warehouses, effective • Monitoring budgets, resources & schedules databases • Implementing quality management systems • Using technologies to gain business advantage • Managing complex projects with PMPBoK - • Reducing costs & increasing efficiencies PMI/Waterfall/SDLC/Agile and Scrum concepts • Knowledgeable in Six Sigma – DMAIC • Building strong relationships with stakeholders Technical and business applications: sales & marketing, CRM, financials, costing, MDM, order management, data warehousing, manufacturing, inventory, network infrastructure, iseries, office hardware/software, business applications, business requirements analysis/design/development and data architecture. Professional Background State Farm – Technisource Consulting 2013 -- Senior IT Project Manager/ ITIL Release Manager – Information Technology Systems and Services • ITIL release manager for a 2 year CISCO unified communications ip phones end point roll out • ITIL release manager for the enterprise telecommunications, infrastructure and networks on going delivery enhancements and continuous service improvements • Project manager for an iMACs end of life roll out delivery service project • Project manager for an external/internal cloud IaaS and PaaS initiative Sears Holding Corporation – DISYS Consulting 2012 - 2012 -- Senior Business Intelligence Project Manager/Scrum team leader – Information Analytics and Innovations • Managed a diverse on-shore and off-shore Scrum team by applying Scrum/Agile methodologies in delivering sales and marketing BI and analytical processing to the Commerce Services business group • Improvement process included: data modeling, ETL for DB2, Netezza or Teradata data warehouse information and visualizing graphs/charts using Tableau or MicroStrategy tools
  • 2. One reporting process was improved from taking 52 hours down to 8 hours • Reported project status to Sears Holding management weekly WellPoint / AIM Specialty Health – Pinnacle Technical Consulting 2012 - 2012 -- Senior Project Manager – Information Systems and Technology Group • Managed Information Systems and Technology (IS&T) projects related to DB continuous improvements, MDM, enhancing the ETL process and archiving/purging client information. Activities included working with IS&T, business owners and technical managers to define the scope, scheduling, coordinating, and managing activities, resources and implementation • Managed dynamic global project teams included: onsite, onshore, multi locations and offshore • Interacted with corporate PMO by participating in project creation, initial review, resource allocations, defining scope, execution, closing and regular updates/status reports Professional development, pursuing career enhancing certifications and credentials 2011 TimeMed Labeling Systems, Inc . (healthcare/medical labels manufacturer) Burr Ridge, IL 2007 – 2010 -- Director of Information Technology • Led project/development team in creating multiple interfaces for an Oracle e-business suite implementation including a data warehouse to reduce the costs of Oracle, keeping phase two on track. Achieved project deliverables in just under a year by solving mission critical business processes by collaborating with key business process owners. • Trimmed Information Technology software budget by 62.4% Craig E. Laski • Realized an 87.4% savings by redeploying bar code software while increasing functionality • Presented and received approval of a formal project plan by the Steering Committee. Organized and directed project teams in implementing an enterprise wide Lansa ERP system in less than one year. Prepared project status reports informing the Steering Committee of progress, milestones and issues. Proactively led business owners in resolving over 125 issues. • Designed, implemented and managed data warehouses to support sales, sales/customer support, manufacturing and custom labels quoting critical business applications. • Formed a team consisting of finance, manufacturing and sales to audit and update product costs of over 15,000 items achieving 100% gross margins accuracy which lead to better sales targeting of items. • Presented high level project presentations to company board members and wrote a series of articles for the company newsletter keeping all levels of employees informed of project activities. • Implemented an on-line shipping subsystem using hand held RF scanners for three plants that interfaced with the ERP system. The shipping application processed over 500 multi-line orders per day, and is scalable. The accuracy of freight charges and shipping information jumped to 100%, eliminating additional manual entries and reducing the cycle time to invoice by two days. • Deferred the upgrade and replacement costs of an IBM server for two years saving roughly a $300,000 investment at the same time improved system performance and added additional functionality. rd Benefits Systems & Services, Inc . (3 party health claims administrator) Westmont, IL 2004 – 2007 -- IT Project Manager
  • 3. Managed a database of over 2000 projects. Prioritized projects with functional leaders and completed critical projects within target due dates with no increase in staff • Managed external clients’ hardware and software SaaS applications and business options environments • Directed the Pharmacy Benefits Management (PBM) application development and business processes • Developed application interfaces to clients’ claims systems and to prescription drugs discount and mail order systems including file transfers and claims adjudication functionality based on the iseries system Kraft Foods North America Northfield, IL 1989 – 2003 -- Senior Business Systems Manager (2000 - 2003) • Played a key IT PM role in the Nabisco/Kraft integration project to interface a diverse multi-plant manufacturing system running on the iseries to the corporate order management and forecasting/planning systems. The project reduced the overall merger costs and proved successful. • Managed the IT divestment project of the Kraft Foods general line candy and confection groups -- IT Project Manager, NABISCO Foods (1999 - 2000) • Remotely coordinated all IT requests for four business operating units • Developed and monitored a help desk procedure that streamlined the creation, communication and timely resolution of help desk tickets, improving the service delivery and customer service levels to the internal customers by over 65% • Played a key IT PM role with Nabisco in the interfacing and integration of the various Favorite Brands business units into a Nabisco corporate applications model -- Senior Manager / Director, IT Projects, Favorite Brands International (1996 - 1999) • Key team member in the merger of the Favorite Brands, Farley, Dae Julie, Trolli and Sathers systems -- MIS Manager, Farley Foods USA (1989 - 1996) • Spearheaded start-up of the EDI department using Sterling Commerce software on an iseries platform • Achieved over 96% of the customer orders and invoice transactions being processed automatically, streamlining order management and invoice processing Certifications, Technical Knowledge, Training & Education IceSrum, Sharepoint, Oracle, BPCS, Lansa, SOA, CRM, BI, DW, EDI, FTP, SQL, XML, DB2, IBM iseries Significant training in leadership, conflict resolutions, business analysis BABOK, and ITIL v3.0. MCTS and CCNA in progress Diploma of Higher Education in Management Information Systems, Computer & Business Skills Institute, Chicago. CCP & CDP, Institute for the Certification of Computer Professionals, Des Plaines, Illinois. ITIL v3.0, Office of Government Commerce, London, United Kingdom PMP, Project Management Institute, Newton Square, Pennsylvania Lean / Six Sigma Green Belt, Chicago Deming Association / ASQ Purdue University, Hammond, Indiana -2-