COTA January Service Change book effective January 6, 2014.

1. CENTRAL OHIO TRANSIT AUTHORITY
JANUARY
2014
SERVICE CHANGES
Effective Monday, January 6, 2014

2. BUY YOUR BUS PASSES AND
MULTI-USE RIDE TICKETS
ANYTIME WITH COTA’S
TICKET VENDING MACHINE.
Located outside COTA’s office at
33 N. High St., the vending machine
is available 24 hours a day.
It’s easy to use, with just three simple steps.
1. Select the type of pass or Ride Ticket
2. nsert payment
I
Machine accepts CASH, DEBIT,
or one of these CREDIT CARDS:
3. ake your pass
T
You can use your pass on any fixed-route
COTA bus line.
CHECK OUT COTA’S MULTI-USE RIDE TICKET
Convenience when you need it.
1 RIDE
2 RIDES
5 RIDES
10 RIDES
LOCAL*
$2.00
$4.00
$10.00
$20.00
EXPRESS^
$2.75
$5.50
$13.75
$27.50
DISCOUNT^
$1.00
$2.00
$5.00
$10.00
A
dditional $.75 required to ride Express buses when paying with
Local fare media, including transfers.
^
O
nly available through the Ticket Vending Machine outside
at 33 N. High St., 43215
*
January 2014
Service Changes
Effective Monday, January 6, 2014
Use COTA’s Ticket Vending Machine located
outside COTA’s office, 33 N. High St., in
downtown Columbus to buy multi-trip tickets
anytime. You can also buy multiple tickets
and passes at one time and activate them
when you want to.
The machine accepts cash and credit cards,
and provides you your ticket immediately.
Simply take your ticket, receipt and change.
This information is available in accessible
formats. Call (614) 228-1776 with requests.

3. glossary
Alignment
table of contents
Line Matrices
1
Bus Stop Service Improvements
7
Local Lines Maps
9
Express Lines Maps
12
Crosstown Lines Maps
15
21 Night Owl Service
17
How to Ride
19
This is an indicator of service reliability.
Buses that arrive up to five minutes after the
established stop time are considered on-time.
Fares
20
Passes
21
Service reliability
How to Read a Timetable
22
Students
23
Senior Services
24
Mobility Services
25
Bike ‘n Bus
26
Park Ride
27
Helpful Tips
29
Need More Info?
30
The path the bus travels along a particular line.
Frequency of service
The time between buses on a particular line.
Line-up
Scheduled time when most major local lines
arrive Downtown at the same time to provide
transfer opportunities. Line-ups occur on latenight and Sunday trips.
On-time performance
The ability of buses to consistently maintain
their established schedule.
Span of service
The time from when service begins in the
morning to when it ends in the evening.
Travel time
The time a bus travels from an origin stop to a
destination stop.
Trip time
A departure time for a particular trip on a line.
William J. Lhota Building
33 N. High St. • Columbus, OH 43215
cota.com

4. Local
1
1
2
2
3
3
4
4
5
6
6
7
7
8
8
9
10
10
11
11
12
13
14
15
16
16
18
19
21
222
Livingston
Cleveland
E. Main
N. High
Northwest Blvd.
W. Mound
Indianola
Parsons
W. Fifth Ave.
Sullivant
Mt. Vernon
Neil
Whittier
Hamilton Ave.
Frebis
Leonard/Brentnell
E. Broad
W. Broad
Oak/Bryden
St. Clair
McKinley/Fields
US 33/Watermark
Harmon/Greenlawn
Grove City
E. Long
S. High
Kenny
Arlington/Grandview
Night Owl
W. Broad/Casino
1 • JANUARY 2014
Frequency
of Service
Span
of Service
Alignment
New Line/
Service
MAP
Description of Service Change
Modify Travel
Time/Service
Reliability
BSSIP
line matrix
WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN





















SERVICE CHANGES • 2

5. Express
27
29
30
31
32
33
34
35
36
37
38
39
40
41
43
44
45
46
47
48
49
52
53
54
55
56
57
58
59
Brooksedge
Polaris
Smoky Row
Worthington
Crosswoods
North Central
Karl
Tamarack
Annehurst
Westerville
Easton
New Albany
New Albany
Business Park
Gahanna
E. Broad
North Reynoldsburg
Reynoldsburg
Eastland
Brice
Eastgreen
Southeast
OSU/Airport
Lincoln Village
London - Groveport
Gender
Tuttle
Hilliard
Dublin
Dublin/Metro
Frequency
of Service
Span
of Service
Alignment
WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN













3 • JANUARY 2014
New Line/
Service
MAP
Description of Service Change
Modify Travel
Time/Service
Reliability
BSSIP
line matrix
Continued on next page
SERVICE CHANGES • 4

6. Express
60
61
64
65
66
67
68
84
87
89
92
95
96
118
OSU/Lennox
Hudson/Ohio
Grandview/OSU
Oakland/Weber
Hilliard/Arlington/
OSU
Cassady
Hamilton Rd.
James/Stelzer
Morse/Henderson
Fifth Ave.
Sawmill
5 • JANUARY 2014
Span
of Service
Alignment
New Line/
Service
WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN
Arlington
Kenny
Grove City
South Park
Hilliard/OSU
East Hilliard
Hilliard/Westbelt
Crosstown
80
81
82
83
Frequency
of Service
MAP
Description of Service Change
Modify Travel
Time/Service
Reliability
BSSIP
line matrix

WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN







SERVICE CHANGES • 6

7. bus stop service improvement project
bus stop service improvement project
To improve bus service, COTA is undertaking an
initiative to analyze the locations of bus stops. Bus
stops should be spaced to balance the need for a
quick in-vehicle travel time with considerations
of the distance customers must walk to access the
stop. Optimally spaced bus stops can have positive
impacts on quality of service as well as operational
effectiveness and efficiency. In 2010, COTA began a
multi-year project to analyze all existing bus stops
to determine if spacing is consistent with the new
guidelines. Many of the communities in COTA’s
service area have changed over time and the
existing bus stop spacing may not reflect current
land use and population density.
Other Factors Affecting Bus Stop Placement
• Ridership
• Pedestrian amenities like sidewalks and crosswalks
• Special populations
• Nearby destinations
• Transfer opportunities
7 Neil/Whittier
18 Kenny
95 Morse/Henderson
Bus Stop Spacing Guidelines
Population Density
Bus Stop Spacing Standard
High Density/CBD
20 people/acre
500-700 feet
Fully-developed Residential
10-20 people/acre
700-850 feet
Low Density Residential
3-10 people/acre
850-1200 feet
Rural Areas or Express Lines
0-3 people/acre
1200+ feet
7 • JANUARY 2014
Select bus stops on the following lines have been
identified for consolidation through the Bus Stop
Service Improvement Project for the January 2014
Service Change:
Commuter bulletins were posted at all stops proposed
for removal in order to gather customer feedback, and
the public comment period lasted for three weeks.
After the public comment period ended, COTA
addressed all public comments and reevaluated all
stops that received feedback in order to produce a
final stop removal list.
For a complete list of bus stops affected, contact
COTA Customer Service at (614) 228-1776,
TTY/TTD (614) 275-5878 or visit the COTA website
at cota.com/BusStopServiceImprovement.aspx.
SERVICE CHANGES • 8

8. local lines maps
local lines maps
1 Livingston
Sunday
8 Frebis Ave.
Weekday Saturday
1 Cleveland
Sunday
8 Hamilton Ave.
Weekday Saturday
3 W. Mound
All Days
All trips extended to Reynoldsburg.
Travel times adjusted.
Travel times adjusted to improve
on-time performance.
Travel times are adjusted to improve
on-time performance.
Travel times are adjusted to improve
on-time performance.
9 Leonard/Brentnell Weekday
Southbound buses will not travel into the
Walmart parking lot. Instead, southbound buses
will continue south on Georgesville Rd., turn
right onto Automall Dr. and immediately west
on the service road, turn left onto Boltonfield St.
crossing over Georgesville Rd. to go eastbound
on the service road, and then turn right onto
Georgesville Rd., continuing north, resuming
regular route. Northbound buses will travel into
the Walmart parking lot before continuing north.
See Map 1 on page 11.
Frequency of service is improved to approximately
23 minutes during peak times, and 30 minutes
during mid-day operation.
3 Northwest Blvd.
The bus that leaves Gender Road Town Center
at 7:14 p.m. has been shifted to leave at 7:12 p.m.
All Days
Trip times are shifted due to changes on line
3 W. Mound.
5 W. Fifth Ave.
Weekday
The eastbound trip previously leaving First
Community Village at 10:57 p.m. will now leave
at 11:07 p.m. to better accommodate work shift
times. Travel times are adjusted to improve
on-time performance.
5 W. Fifth Ave.
Sunday
Trip times are slightly modified due to changes
to line 3 W. Mound.
10 E. Broad Weekday
Travel times are adjusted to improve on-time
performance on specific trips.
11 Oak/Bryden
Weekday
The westbound trip that started at Main
Holtzman at 5:57 a.m. will now start at the
Gender Road Town Center at 5:25 a.m.
11 St. Clair
Weekday
16 E. Long
Weekday
16 S. High
Weekday
The bus that leaves High Broad at 8:02 p.m.
has been shifted to leave at 8:00 p.m.
Travel times are adjusted to improve
on-time performance.
Travel times are adjusted to improve
on-time performance.
7 Neil Ave.
All Days
18 Kenny Rd.
Weekday
7 Whittier St.
All Days
18 Kenny Rd.
All Days
Go to Bus Stop Service Improvement Project
on page 8.
Go to Bus Stop Service Improvement Project
on page 8.
9 • JANUARY 2014
Frequency of service is improved to 20 minutes
during peak times, and 30 minutes in the evening.
Go to Bus Stop Service Improvement Project
on page 8.
SERVICE CHANGES • 10

9. local lines maps
express lines maps
R
RD
40 New Albany Business Park Weekday
V IC E
SER
RD
W DR
ST
OO
D
MALL PKW
Y
E VIE
PA
RK
TON E
LL
VI
Weekday
DR
AG
E
All Days
Big Run
Park
§
¦
¨
E
R
IL L
CI
SV
DR
A
RE
COVINA DR
GE
U
0
GE
N
OR
SQ
RD
RU
GE
DR
RD
E
RV IC
E SE
V IL L
GES
EOR
A
LL
VI
E A GL
AUTO
Line 3 Extension
Line 3 Alignment
F
R
Proposed Line 3 Stop
A
LE
D
Line 3 Stop
TE
Alignment is modified in the campus area
!
E
P
due to the closing of Curl Dr. Buses will
270
travel northbound on College Rd., westbound
Georgesville
on Woodruff Square and south on Cannon Dr.,
Ave.,
Shopping Center
resuming regular route. See Map 2 on page 14.
LT
!
E
P
HI
Y
BA
!
P
E
!
P
DR
GILMAN R D
UB
CL
TA
B AY
ON
HO
G
FR
0
RD
ILLE
RD
GE
0
!
E
P
Big Run
Park
DL
N
HICKO RY
G REYS
E
ILL
SV
GE
OR
GE
52 OSU/Airport
Line 3 Extension
11 • JANUARY 2014
49 Southeast
W
Line 3 Alignment
GES V
OO
Travel times are adjusted to improve
on-time performance.
Proposed Line 3 Stop
GEOR
GW
AMW OOD
MALL P K WY
LEGEND
N
Miles
LO
#3 W Mound
Line 3 Stop
¸
0.25
A U TO
!
P
E
!
P
0.125
ST
ST
0
Weekday
!
P
P
Trip times are modified ! provide an earlier
to
trip leaving Nationwide High at 3:45 p.m.
!
P
Travel times are adjusted to improve on-time
Walmart
!!
PP
performance.
W
!
E
P
47 Brice Rd.
BOLTONFI ELD
!
E
P
GEOR
LE
SV IL
RG E
O
FR
RD
ILLE
GES V
BOLTONFI ELD
N
An additional evening trip is added leaving
Aetna in New Albany at 6:05 p.m.
!
P
GEO
!
E
P
RD
GE
MALL PKW
Y
¸
An additional morning trip is added leaving
Downtown from High Rich at 7:54 a.m.
W
AY
LT
PARKW ICK DR
GE
E
ILL
SV
GE
OR
GE
A
NT
0
LEGEND
Weekday
The trip time on the second morning trip is
changed to leave the New Albany Park
Ride at 6:54 a.m. Travel times are adjusted to
improve on-time performance.
0
AUTO
Miles
DR
0
0
0.25
MALL P K WY
RE
D LN
270
E
IL L
SV
OR
GE
Walmart
RD
A U TO
A
Georgesville
Square
Shopping Center
!
P
U
KR ISW OO
CI
RD
UB
CL
§
¦
¨
D LN
!!
PP
B AY
HO
0.125
39 New Albany
DR
W
N
Weekday
Travel times are adjusted to improve
on-time performance.
SQ
0
37 Westerville
0
GILMAN R D
E
L
VI
G REYS
E
G
LA
F
A
LE
TE
HI
TON E
LL
VI
AG
DR
PA
RK
DR
HICKO RY
KR ISW OO
GW
ST
OO
DL
N
OO
D
LO
W
W
AY
AMW OOD
RU
Weekday
Bus stops on Campus View Blvd. will no longer
be served by lines 31 and 32.
PARKW ICK DR
W DR
!!
PP
32 Crosswoods
R
Y
BA
Weekday
Bus stops on Campus View Blvd. will no longer
be served by lines 31 and 32.
COVINA DR
E VIE
D
!
P
31 Worthington
Big Run
Park
E A GL
Big Run
Park
Map 1
Line 3 Mound
#3 W W. Mound
SERVICE CHANGES • 12

10. express lines maps
ST
W 18TH
W 19TH
E
!
P
Ohio
Stadium
N
DR
WOODY HAYES DR
¸
Feet
AVE
AVE
¸
E
!
P
W WOODRUFF AVE
North
Dorms
DR
CURL
!
C
NEIL AVE
W LANE AVE
1,000
¸
C
A
N
500
E RD
NEIL AVE
RK P
L
0
N COLLEG
!
C
!
C
W NORWICH AVE
N HIGH
¸
Weekday
Travel times are adjusted to improve
on-time performance.
N
NO
58 Dublin
Map 2
Line 52 OSU/Airport
#52 OSU/Airport
Weekday
Travel times are adjusted to improve
on-time performance.
TUTTLE PA
55 Gender Rd.
express lines maps
0
500
!
C
E
!
P
New Alignment
N
Discontinued Alignment
N
WOODY HAYES DR
DR
N
NO
New Line 52 Stop
New Alignment
Discontinued Line 52 Stop
Unaffected Alignment
13 • JANUARY 2014
¸
C
A
Unaffected Alignment
C
!
E
!
P
New Line 52 Stop
LEGEND
LEGEND
Discontinued Alignment
Discontinued Line 52 Stop
Feet
Ohio
Stadium
SERVICE CHANGES • 14

11. crosstown lines maps
Map 3
Line 81 Hudson/Ohio
#81 Hudson/Ohio
All Days
In both directions, the deviation from Hudson
St. into the Lowe’s parking lot is removed. See
Map 3 on page 16.
All Days
Go to Bus Stop Service Improvement Project
on page 8.
96 Fifth Ave.
E HUDS ON ST
E HUDS ON ST
!
P
!
P
!
Weekday
An additional westbound evening trip is added
leaving Gahanna at 7:44 p.m.
500
500
Feet
AL
Feet
DE
ALDE N N AVE
AVE
1,000
1,000
PP
!!
¸
¸
N
N
P
!
P
!
P
!
P
!
S
I
SI LVE
LV
R
ER D
DR R
Lowe's
Lowe's
0 0
PP
!!
AUDUBON RD
71
AUDUBON RD
N FOURTH ST
P
!
§
¦
¨
E ARCADIA AVE
CC
95 Morse/Henderson
PP
!!
P
!
E
!
P
P
!
E
!
P
AKOLA
E ARCADIA AVAVE
E
Crew
Crew
Stadium
Stadium
AVE
Select trip times are modified to improve
connections between other lines.
P
!
N FOURTH ST
Weekday !
P
!P
71
AKOLA AVE
N FOURTH ST
95 Morse/Henderson
§
¦
¨
N FOURTH ST
Travel times are adjusted to improve
on-time performance.
Weekday
BEULAH RD
BEULAH RD
82 Grandview/OSU
DR
SILVER SILVER DR
#81 Hudson/Ohio
Travel times are adjusted to reflect the changes.
KORBEL
KORBE L AVE
81 Hudson/Ohio
crosstown lines maps
LEGEND
!
P
CC
!
P
!
E
!
!
P
E
!
P
LEGEND
Unaffected Stop
Unaffected Stop
Discontinued Stop
Discontinued Stop
New Stop
New Stop Alignment
Unaffected
Discontinued Alignment
Unaffected Alignment
Discontinued Alignment
15 • JANUARY 2014
SERVICE CHANGES • 16

12. night owl service
COTA’s line 21 Night Owl is the best
way to travel to and from Clintonville,
the Short North, Arena District
and German Village in the evening.
It operates along High St. every
30 minutes Thursday, Friday and
Saturday nights, 7 p.m.-3 a.m.
21 THURSDAY, FRIDAY SATURDAY
RUNS ON
HIGH STREET
• Thursday, Friday and
Saturday evenings
21 THURSDAY, FRIDAY SATURDAY
• 7 p.m.-3 a.m.
• Every 30 minutes
• From Clintonville to
German Village
To plan your trip call (614) 228-1776
or visit cota.com.
SERVICE CHANGES • 18

13. how to ride
Know your
• Line number
• Departure time
and location
• Destination
fares
Cash fares
This list outlines one-way fares for all COTA services.
Have exact fare ready. Bus operators carry no cash.
Fareboxes accept both bills and coins.
The time points listed on each
timetable are departure times from
major stops along the line.
REGULAR
Pay fare
Pay your fare in or swipe your pass through the
farebox when you board the bus. Have exact fare in
bills or coins—COTA bus operators and fareboxes do
not provide change. If you plan to transfer to another
line, ask the bus operator for a transfer before you
pay your fare. Transfers are free and valid for two
hours from the time of issue. Transfers can only be
used to transfer to another line in the same direction.
Signal to stop
When the bus is approaching your stop, push the
yellow strip or pull the cord located by the window
near your seat. A bell will ring, signaling to the bus
operator that a stop was requested. When the bus
stops, exit through the rear door.
Accessibility
COTA provides accessible buses, annunciators
and facilities.
All buses are accessible for mobility devices
including wheelchairs and three-wheeled scooters.
COTA bus operators are trained to secure mobility
devices on the bus. COTA bus operators can lower
the front of the bus to make boarding easier.
Just ask the bus operator to lower the bus before
stepping onboard.
19 • JANUARY 2014
$2.00
$1.00
FREE
$2.75
$1.00
FREE
TRANSFER
Arrive at your bus stop five minutes before the bus
is scheduled to leave. Check the sign above the front
windshield for the line number and destination of
the bus or major streets the line travels.
CHILDREN#
LOCAL,
CROSSTOWN
EXPRESS
Arrive early
REDUCED+
FREE*
FREE
FREE
!
MOBILITY SERVICES (ADA CARD REQUIRED)
MAINSTREAM
PARATRANSIT
PLUS
WILL CALL
$3.50
$5.00
$4.00
W
ith Senior, Key or ADA ID or children 48 tall or over,
up to 12 years of age
Children under 48 tall, limit three with adult,
DOES NOT INCLUDE GROUPS
!
Must request upon boarding, valid for 2 hours
* dditional $0.75 if issued on a Local or Crosstown line
A
and transferring to an Express line.
+
#
Adults 65 or older and all Medicare card holders
automatically qualify for all half fares with a COTA
discount ID.
Customers that qualify for a discount can ride
COTA’s fixed-route service at half the cost of
regular fare and do not pay an upcharge for
Express lines with a COTA discount ID. Customers
must present the COTA ID when they board the
bus in order to receive the discount. COTA offers
three types of discount IDs: Senior, Key and ADA.
Visit cota.com, or call (614) 228-1776
for more information.
SERVICE CHANGES • 20

14. how to read a timetable
ND
41express
Prepaid passes give you unlimited service
for one day, one week or 31 days.
#
LEGE
Gahanna
MCCU
TCHE
$25.00^
EXPRESS
$85.00^
––
$31.00^
$2.25^
––
1
2
4 3
DOW
N
COLU TOWN
MBU
S
Passes can be purchased at COTA’s Pass Sales
office or the Ticket Vending Machine at 33 N. High
St., in downtown Columbus, select Kroger Stores,
select Giant Eagle Stores, other retail outlets
or by mail. To purchase by mail, send check or
money order to COTA Pass Sales, 33 N. High St.,
Columbus, OH 43215. Make checks payable to
“COTA.” Payments must be received 10 days in
advance of anticipated use.
All Reduced Fare programs require passenger to
show valid COTA Senior, Key or ADA ID (which
include a photo). A Medicare card, as well as a
State ID or other official photo ID are required
to obtain COTA issued IDs. Senior, Key and
ADA ID cardholders do not pay an upcharge for
Express lines.
ANN
A
LINCOLNSH
6
5
7
8
INTE
RN
GATE ATIO
WAY NAL
Por
Internat Colum
tional bus
Airport
KDA
Y from
2
7:08
7:37
1
7:09
Beyo
nd
run UP this poin
7:38
t,
to 5
MIn buses may
UtES
AVE
WEE
1
2
4:38
3
5
5:18 4:40 4:4
6
5:20
7
5:27 5:05 5:0
5:4
6
Beyo 7
nd this 5:48
EArLY.
SE
dow
ntow
n
7
5:13
8
5:1
5:55
6
UP to point,
Park
5 MIn buses may
5:58
UtES
FR
EArLY.
catc EE at an
h CO
TA. y Park
No re
Ride
times
serv
are in
atio location
Expr
ns re
BOLD
and ess serv
quire and
.
holid
ice no
d!
ay
t
run
PM
Be at
your
Infor
s.
avail
able
Satu
bus
rday
stop
, Sund
five
All bu
minu
ay
ses ar
tes ea
e wh
rly.
ma
eelch
tion
COTA
is av
air lif
discrimis commit
ailab
t eq
origin ination ed to ens
le in
uippe
or any in rece
urin
acce
d.
other ipt of g that no
ssible
charact services
per
form
on the son
eristic
protect basisis denied
ats.
ed by of race or subject
, colo
law.
r, nat to
ional
Take the bus from Agler and Stygler roads
in Gahanna to downtown Columbus
41 Gahanna Express
WEEKDAY to downtown
John
Go stown R
d
shen
Ln
Gaha
Park nna
Rid
e
Agle
r Rd
Lin
colns
hire
Rd
Styg
ler R
Ag
d
ler R
d
Purchase in advance
Purchase on bus
+
W
ith Senior, Key or ADA ID or children 48 tall or over,
up to 12 years of age
*
Additional $.75 required to ride Express buses when paying
with Local fare media, including transfers.
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7-DAY
8
6:36
7:01
5
6:39
7:04
6
6:40
7:05
7
6:49
7:16
N 3r
E Sd St
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St
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N road St
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t St
1-DAY
N 4T H S
T
N 3 RD
ST
N HIGH ST
N FRONT
ST
31-DAY
EE
K
Effective Jan. 7, 2013
Route
Timepo
int
Transf
er Poi
nt
Park
Rid
e
Point
of Int
erest
STYG
LER
RD
passes
4
7:05
7:34
2
7:08
7:37
1
7:09
7:38
Beyond this point, buses may
run UP TO 5 MINUTES EARLY.
1 Find the right bus schedule and direction for the
specific day you want to travel (e.g., weekdays,
Monday through Friday).
Locate the timepoint closest to where you want to
board (e.g., Gahanna Park Ride at timepoint 5).
For your exact bus stop, use Google Transit or call
(614) 228-1776.
Read down the column of times under the heading
until you find your desired departure time (7:04 a.m.).
Read across this line of the schedule to the time
listed below E Broad St. N High St. (7:37 a.m.).
This is your arrival time.
21 • JANUARY 2014
SERVICE CHANGES • 22

15. students
COTA partners with
the following schools,
universities and
organizations:
City Year
COTA partners with
City Year Columbus
to provide unlimited
transportation to
Corps members. City
Year recruits, trains and deploys young leaders
to serve full-time in Columbus. City Year corps
members provide academic and social support
to students who need them the most. Thank you
City Year.
senior services
COTA offers services to meet
the needs of the active senior
citizen. From shopping to
visiting friends, COTA
helps central Ohioans get
more out of life.
COTA offers discount
fares for seniors with
your free COTA
Senior ID.
Columbus City Schools
A COTA Senior ID
qualifies you for
discounts on monthly
passes and DayPasses. Passes are sold
at the COTA Pass Sales office, the Ticket Vending
Machine and participating central Ohio Kroger
and Giant Eagle stores.
CCAD students
Applicants must be at least 65 years of age to apply.
All reduced-fare applicants must provide a picture
ID and Social Security card when applying. Seniors
must show proof of age (driver’s license, State ID
card or birth certificate).
COTA maintains a pass program with
Columbus City Schools. Check with your
school for more information.
If you’re a Columbus College of Art Design
student, you can use your active CCAD
student ID to ride any COTA bus. Just show
your ID to the bus operator when you board.
OSU students
Ohio State students who are currently
enrolled in classes have access to COTA’s
entire system. Students must swipe their
valid BuckID upon boarding the bus.
Senior IDs are made at COTA’s Pass Sales office,
33 N. High St., Monday-Friday, 9 a.m.-4 p.m.
only. IDs are valid for three years.
COTA offers free travel training to senior
organizations. COTA staff will come to your location
to provide transit information and how-to-ride
education. To schedule a COTA representative
for your group, call (614) 275-5828.
SENIOR CARD
Card Number
0
JANE SMITH
Date Issued
101910
Expiration Date
101919
23 • JANUARY 2014
President/CEO
SERVICE CHANGES • 24

16. mobility services
Mobility Serives is COTA’s
paratransit service for eligible
persons who are unable to use the fixed-route service
as a result of their disability. Guidelines for eligibility
are based upon the Americans with Disabilities Act
(ADA). Inability to drive a car, the distance from a
bus stop and age are not qualifying conditions in
determining eligibility.
For more information on applying for Mobility Services,
visit cota.com/Riders-with-Disabilities.aspx.
Using fixed-route bus service
COTA reduced fare cards (Key, ADA and Senior IDs)
allow passengers to ride COTA’s fixed-route service
for $1. Using fixed-route service is often faster than
paratransit and adds flexibility to your travel plans.
For fixed-route information, visit cota.com, or call
(614) 228-1776.
Travel training
COTA provides travel training free of charge to
people with disabilities who would like to learn to
ride COTA’s fixed-route service. If you are interested
in travel training, e-mail paratransit@cota.com or call
(614) 275-5828.
COTA schedules and information in
accessible formats
Upon request, COTA provides information
in accessible formats including
audiotape, large print and Braille.
Call (614) 272-3033 for accessible
format information.
COTA provides:
Accessible buses, annunciators
and accessible facilities.
bike ’n bus
Designed to securely accommodate
most types and sizes of bikes, Bike ‘n
Bus makes loading and unloading as easy as, well,
riding a bike.
HOW TO LOAD YOUR BIKE
STEP 1: As your bus approaches,
make sure all loose items on
the bike are removed.
STEP 2: Signal the bus driver
that you are going to load
your bike. When the bus has
fully stopped and the driver
acknowledges your request,
begin to load your bike from
the curb side.
STEP 3: A. Squeeze the metal
handle on the bike rack to
release the latch and lower
the rack.
B. Lift your bike onto the rack
and position the bike into the
rack’s wheel wells (use the
wheel well assembly that is
closest to the bus if you are
loading first).
C. Raise and pull the support
arm up and over the bike’s
front tire.
D. After loading, board the bus
and enjoy the ride.
UNLOAD IN A SNAP
STEP 1: Remind the bus driver that you need to
unload your bike.
STEP 2: A. Raise the support arm off the front tire and
lower it out of the way. Lift your bike out of the rack.
B. If there is no other bike on the rack, return the rack
to the upright and locked position.
C. Signal the bus driver that you have removed your bike.
For safety reasons, operators cannot assist bike-rack users. You must be
able to load and unload your bike correctly without the operator’s assistance.
Bikes are mounted at the user’s risk. COTA is not responsible for any theft or
damage while the bike is mounted on the rack or located at any COTA facility.
25 • JANUARY 2014
SERVICE CHANGES • 26

17. park ride
Park and rides take the hassle out
of going to work. Simply leave your
vehicle at your park and ride location, jump on
the bus, sit back and relax while COTA does
the driving. COTA will take you to your place of
business quickly, safely and comfortably for less
money and less hassle. Park and ride locations and
the lines serving them are listed below.
park ride
Indianola and Morse
Indianola Avenue and Morse Road 4, 95
Livingston and Barnett
Livingston Avenue and Barnett Road 1, 92
Macy’s Kingsdale Kingsdale Shopping Center
(Tremont Road and Ridgecliff Road) 3, 19, 60, 83, 84
Berwick Plaza Refugee Road and Winchester Pike
46
New Albany 20 Third St., New Albany United
Methodist Church 39
Crosswoods 7460 Huntington Park Dr.
(off N. High St., just south of Campus View
Boulevard) 2, 31, 32
Northern Lights Cleveland Avenue and
Innis Road 1, 9, 27, 35, 37, 40, 83, 87
Delawanda Rathbone Avenue and High Street
(north of Morse Road on west side of High Street)
2, 4, 31, 95
Dublin 4450 Dale Dr. 58, 59
Eastland South side of Eastland Mall parking
lot on Refugee Road, just west of Hamilton Road
11, 46, 89, 92
Easton Transit Center 4260 Stelzer Rd.
16, 38, 40, 92, 95
Gahanna Royal Plaza Shopping Center
on Agler Road 41
Gender Road 5336 Gender Road 55
Great Southern S. High Street and Obetz Road 4, 16
Griggs Dam Griggs Dam Reservoir
(Riverside Drive, south of Fishinger Road) 58, 59
Grove City 2321 Old Stringtown Rd.
(Stringtown Road and Parkmead Drive) 15, 64, 65
Hilliard 4199 Parkway Ln. (Cemetery Road and
Parkway Lane) 67, 68, 84
Hilliard United Methodist Church
Scioto Darby Road and Main Street, on west side
of Main Street 57, 66, 68
27 • JANUARY 2014
Olentangy and Bethel Olentangy River Road
and Bethel Road 30, 95
Renner Road On Renner Road at Hilliard-Rome
Road (south side of Meijer) 5, 57, 66
Reynoldsburg 2100 Birchview Dr. (Birchview
Drive, near Brice Road and Eastgreen Boulevard)
1, 45, 47, 48
Southampton W. Broad Street and Southampton
Avenue 10, 53
St. Andrew Church 1985 Swansford Dr.
(Swansford Dr. and Smoky Row Road) 30
St. Peter’s Church 6899 Smoky Row Rd. (north of
Snouffer Road and Smoky Row Road) 30
Westerville W. Main Street (east of Cleveland
Avenue) 1, 27, 33, 36, 37
Westwoods 55 Westwoods Blvd. (W. Broad Street
and Westwoods Boulevard) 10, 53
Weyant Avenue/E. Main St. Loop Weyant
Avenue and E. Main Street 2
Whitehall 4540 E. Broad St. (E. Broad Street,
west of Hamilton Road) 10, 43, 87, 89
SERVICE CHANGES • 28

18. helpful tips
Slide over
Save the seats up front for seniors and those
with disabilities.
Strap in
Allow the bus operator to strap your mobility device
in properly for everyone’s safety. This is necessary
before the bus may resume traveling.
need more info?
Customer Service
(614) 228-1776
Monday-Friday, 6 a.m.-8 p.m.
Saturday-Sunday, 8 a.m.-6 p.m.
Holidays, 8 a.m.-5 p.m.
(Closed Thanksgiving, Christmas and
New Year's Day.)
Listen up
COTA Pass Sales
Fold up strollers
Lost and Found
(614) 228-1776
Your bus operator is there to help you arrive at your
destination quickly and safely.
COTA is happy to accommodate strollers when
bus operators feel there is plenty of space to keep
everyone safe.
Move toward the back of the bus, place children in
seats or on your lap and fold up strollers. Strollers
should not be left in aisles.
Be sure to remember that seats in the front of the
bus are for seniors and those with disabilities.
Get your bus in gear
• To keep you and your bus on time, be sure to:
• Arrive at your stop five minutes early.
• Be visible–step outside of a shelter and remain
close to the bus stop sign.
• While you are waiting, prepare your fare.
• Have exact change or passes ready when you
board the bus.
• Motion to the driver when you see your bus
approaching.
• Prepared customers = prompt bus service
29 • JANUARY 2014
33 N. High St.
Columbus, OH 43215
Monday-Friday, 8 a.m.-5 p.m.
To claim a lost item, you must provide an
accurate description of the item and a photo
ID at COTA's Pass Sales office, 33 N. High St.,
Monday-Friday, 8 a.m.-5 p.m.
Mobility Services
(614) 275-5828
Accessible Information
(614) 228-1776
TTY/TTD
(614) 275-5878
SERVICE CHANGES • 30

19. William J. Lhota Building
33 N. High St. • Columbus, OH 43215
cota.com
Printed on recycled paper.