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Cordell M. Parvin

http://www.cordellparvin.com
How Business Clients
Select Lawyers and
Law Firms
2
How Clients Select
Visibility
Credibility
Relationships
Recommendations
Client Meetings
Trust & Rapport
Getting Hired
W
eak
Ties
3
How Clients Select
Strength of Weak/Dormant Ties
4Who Are Your Weak/Dormant Ties?
How Clients Select
5
How Clients Select
Traditional
Selling Skills
Do Not Apply
Not About Technique
6
How Clients Select
Traditional Sales Model
Charles Green
How Clients Select
7
Screen Based on Reputation and
Recommendations
How Clients Select
Seth Godin 8
How Clients Select
Hire Lawyers Over Law Firms 10
How Clients Select
Hire Lawyers They Trust and
With Whom They Have Rapport 11
12
How Clients Select
Trust Development Process
Charles Green
13
How Clients Select
If Not Selling and Closing - What?
14
How Clients Select
Ask and Listen, Don’t Tell
15
How Clients Select
Problem Identification
16
Perspective
How Potential Client is Thinking
17
Empathy
How Potential Client is Feeling
18
Collaborate
Don’t Dictate
How Clients Select
How Clients Select
Simon Sinek 19
21
Components of Trust
TRUSTC=credibility
R=reliability
S=self-orientation
I-intimacy
22
Identify Your Best Opportunities
Commodity Work - Low Price Determines
Bet the Company They Hire the Best
Real Opportunity
30%
10%
60%
Trust and Rapport
23
Skills Capital-
Trust
Social Capital-
Rapport
24
Persuasion
Engage
Six Principles
1. Reciprocation
2. Commitment/Consistency
3. Authority
4. Social Validation
5. Scarcity
6. Liking/Friendship
How Client Select
Jeffrey Gitomer 25
Relationship and Reputation
26
How to Gain Trust
27
Ask the Right Questions
How to Gain Rapport
28
Charisma May Not Be
What You Think
How to Gain Rapport
29
Charisma: What It Is
What Questions to Ask
30
“I can always tell how
experienced and
insightful a prospective ...
lawyer is by the quality of
their questions and how
intently they listen. That’s
how simple it is.”
31
What Questions to Ask
Situation Questions
Problem Questions
Implication Questions
Need Payoff Questions
Relationship Building
32
Friendliness
Relevance
Empathy
Realness
33
DO
Identify
Problem,
Opportunity
or
Change
Takeaways
34
DO
Find Ways to
Add Value
Takeaways
Takeaways
35
DO
Gain Trust and
Rapport, Ask
Questions and
Listen
Takeaways
36
DO
Ask or Tell Your
Client You Want
to Help Them

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How Business Clients Select Lawyers and Law Firms