Aim2Game Cloud Monitoring Case Study1. Aim2Game reduces downtime and improves customer experience by leveraging
CopperEgg’s RevealCloud and RevealUptime monitoring services
Company profile
Aim2Game(is(an(Ontario,(Canada2based(startup(that(provides(Minecraft(server(hosting(for(gamers(who(
don’t(want(to(host(on(their(own(computers(or(are(up(against(bandwidth(limitations(due(to(their(
geographies.(Aim2Game(offers(the(highest(available(performance(quality(and(has(servers(located(
throughout(the(U.S.,(Canada,(Germany,(the(U.K.(and(Australia(to(ensure(that(their(customers(are(
supported(in(all(of(their(geographies.(Due(to(the(increasing(demand,(they(are(constantly(adding(new(
server(locations(to(support(their(customers.(Aim2Game(is(known(for(its(exceptional(customer(service(and(
its(customers(receive(24/7(support(from(a(team(of(dedicated(Minecraft(server(experts,(who(are(available(
to(advise(on(all(aspects(of(the(game(from(plugin(installation(to(post2install(support.(Aim2Game(also(offers(
state2of2the2art(hardware(on(their(servers.((
Business situation
Founded(in(December(of(2011,(Aim2Game(quickly(earned(its(
spot(as(the(top(Minecraft(host(by(bringing(on(1,000(new(
CopperEgg’s global
customers(during(its(first(4(months(in(operation.(Aim2Game(is( monitoring capabilities
committed(to(industry(leading(SLAs,(including(crediting(
customers(for(downtime.(Its(clients(are(typically(young(gamers(
and intelligent alerts
who(are(very(tech2savvy(and(expect(the(best(of(technology(and( allow Aim2Game to
service(from(their(Minecraft(host.(Andrew(Horton,(Director(of(
Operations,(knew(from(his(more(than(ten(years’(experience(in(
maximize uptime and
the(gaming(industry(that(Aim2Game(had(reached(critical(mass( provide their customers
for(both(customers(and(servers(and(they(needed(to(partner(with(
a(cloud(monitoring(service—and(fast.((Their(current(method(for(
with an unparalleled
monitoring(their(servers(using(internal(resources(was(not( gaming experience.
keeping(pace(with(their(explosive(growth.((
Solution
Over(the(past(decade,(Horton(had(worked(with(most(cloud(monitoring(services,(including(Pingdom.(When(
it(came(time(for(Aim2Game(to(choose(a(cloud(services(partner,(he(and(his(team(assessed(several(
solutions,(most(of(which(were(priced(at(around($1,500(2($1,600(per(month,(which(was(a(steep(price(for(
the(startup.(Fortunately,(they(discovered(CopperEgg(and(were(thrilled(with(the(pricing(and(support(that(
the(CopperEgg(RevealCloud(solution(offered.(At(less(than(nine(dollars(a(server(per(month,(they(were(able(
to(immediately(add(ten(servers.(With(RevealCloud,(Aim2Game(was(able(to(monitor(multiple(servers(at(the(
same(time(and(easily(drill(down(to(high2resolution(details(of(Processes,(Disk(IO,(CPU(and(Network(stats—
all(from(the(same(interface.(Plus,(their(pay(as(you(go(pricing(model(was(a(great(fit(for(both(their(budget(
and(the(unpredictable(nature(of(their(business.(Next,(Aim2Game(layered(CopperEgg’s(new(web(