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About Dave and Rockfish Interactive

                                              Dave	
  Knox	
  is	
  the	
  Chief	
  Marke3ng	
  Office	
  for	
  Rockfish	
  Interac3ve,	
  a	
  full-­‐
                                              service	
  digital	
  agency	
  that	
  helps	
  its	
  clients	
  improve	
  their	
  
                                              communica3ons,	
  brands,	
  and	
  ul3mately	
  their	
  businesses.	
  	
  He’s	
  also	
  a	
  
                                              partner	
  in	
  Rockfish	
  Brand	
  Ventures	
  and	
  co-­‐founder	
  of	
  The	
  Brandery,	
  
                                              one	
  of	
  the	
  top	
  10	
  startup	
  incubators	
  in	
  the	
  country.

                                              Dave	
  is	
  largely	
  responsible	
  for	
  driving	
  business	
  development	
  
                                              partnerships	
  at	
  Rockfish	
  and	
  managing	
  his	
  team.	
  	
  He’s	
  a	
  busy	
  guy	
  with	
  
                                              his	
  hand	
  in	
  a	
  ton	
  of	
  different	
  areas,	
  and	
  (as	
  you	
  can	
  imagine)	
  has	
  a	
  lot	
  
                                              of	
  important	
  contacts	
  he	
  needs	
  to	
  consistently	
  stay	
  in	
  touch	
  with.


Before Contactually

  •   Dave	
  looked	
  to	
  his	
  trusty	
  calendar	
  to	
  remember	
  to	
  follow	
  up	
  with	
  people.	
  	
  If	
  he	
  wanted	
  to	
  check	
  
      in	
  aPer	
  2	
  weeks	
  and	
  see	
  how	
  things	
  were	
  going,	
  he	
  marked	
  it	
  on	
  the	
  calendar.	
  	
  Had	
  an	
  important	
  
      due	
  date	
  with	
  a	
  client?	
  	
  Onto	
  the	
  calendar	
  it	
  went.
  •   His	
  system	
  worked	
  –	
  sort	
  of	
  –	
  but	
  it	
  was	
  very	
  manual	
  and	
  increasingly	
  tedious.	
  	
  Ul3mately,	
  his	
  
      calendar	
  became	
  too	
  crowded	
  with	
  all	
  the	
  reminders	
  and	
  follow	
  ups	
  started	
  slipping	
  through	
  the	
  
      cracks.
  •   Dave	
  and	
  his	
  team	
  had	
  tried	
  using	
  Zoho	
  CRM	
  before,	
  but	
  it	
  wasn’t	
  too	
  user	
  friendly,	
  nor	
  was	
  it	
  
      cheap.	
  	
  At	
  the	
  end	
  of	
  the	
  day,	
  the	
  team	
  would	
  consistently	
  go	
  back	
  to	
  calendar	
  reminders	
  to	
  	
  try	
  
      to	
  remember	
  all	
  their	
  important	
  follow	
  ups.


How did Contactually help?

  •   Dave	
  loved	
  Contactually	
  from	
  Day	
  1.	
  	
  He	
  was	
  able	
  to	
          “Things	
  just	
  get	
  so	
  busy	
  in	
  the	
  day	
  
      streamline	
  his	
  overall	
  process	
  for	
  managing	
  contacts	
                           to	
  day.	
  	
  The	
  ability	
  to	
  just	
  say	
  
      and	
  start	
  reconnec3ng	
  with	
  people	
  that	
  maWer.
                                                                                                   “here’s	
  5	
  people	
  to	
  follow	
  up	
  with”	
  
  •   Using	
  the	
  Contactually	
  email	
  reminders,	
  he	
  was	
  
      prompted	
  to	
  follow	
  up	
  with	
  people	
  he’d	
  completely	
                    is	
  genius.	
  	
  It	
  gives	
  me	
  a	
  lot	
  of	
  ah-­‐ha	
  
      forgoWen	
  about	
  –	
  people	
  he’d	
  emailed	
  months	
                                   moments,	
  especially	
  for	
  people	
  
      before	
  he	
  started	
  using	
  Contactually.	
  	
                                           that	
  are	
  popping	
  up	
  from	
  way	
  
  •   He’s	
  star3ng	
  to	
  use	
  the	
  Contactually	
  –	
  Highrise	
  
      integra3on	
  to	
  automa3cally	
  share	
  all	
  his	
  email	
                                   before	
  I	
  even	
  started	
  with	
  
      contacts	
  with	
  his	
  work	
  CRM.	
  	
  While	
  Rockfish	
  is	
  using	
                                   Contactually.”
      Highrise	
  to	
  manage	
  companies	
  and	
  brands,	
  Dave’s	
  
      using	
  Contactually	
  to	
  manage	
  his	
  rela3onships.



             See more Case Studies at http://contactually.com/stories

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DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam
 

Business Development and Relationship Management with Contactually // Dave Knox

  • 1. About Dave and Rockfish Interactive Dave  Knox  is  the  Chief  Marke3ng  Office  for  Rockfish  Interac3ve,  a  full-­‐ service  digital  agency  that  helps  its  clients  improve  their   communica3ons,  brands,  and  ul3mately  their  businesses.    He’s  also  a   partner  in  Rockfish  Brand  Ventures  and  co-­‐founder  of  The  Brandery,   one  of  the  top  10  startup  incubators  in  the  country. Dave  is  largely  responsible  for  driving  business  development   partnerships  at  Rockfish  and  managing  his  team.    He’s  a  busy  guy  with   his  hand  in  a  ton  of  different  areas,  and  (as  you  can  imagine)  has  a  lot   of  important  contacts  he  needs  to  consistently  stay  in  touch  with. Before Contactually • Dave  looked  to  his  trusty  calendar  to  remember  to  follow  up  with  people.    If  he  wanted  to  check   in  aPer  2  weeks  and  see  how  things  were  going,  he  marked  it  on  the  calendar.    Had  an  important   due  date  with  a  client?    Onto  the  calendar  it  went. • His  system  worked  –  sort  of  –  but  it  was  very  manual  and  increasingly  tedious.    Ul3mately,  his   calendar  became  too  crowded  with  all  the  reminders  and  follow  ups  started  slipping  through  the   cracks. • Dave  and  his  team  had  tried  using  Zoho  CRM  before,  but  it  wasn’t  too  user  friendly,  nor  was  it   cheap.    At  the  end  of  the  day,  the  team  would  consistently  go  back  to  calendar  reminders  to    try   to  remember  all  their  important  follow  ups. How did Contactually help? • Dave  loved  Contactually  from  Day  1.    He  was  able  to   “Things  just  get  so  busy  in  the  day   streamline  his  overall  process  for  managing  contacts   to  day.    The  ability  to  just  say   and  start  reconnec3ng  with  people  that  maWer. “here’s  5  people  to  follow  up  with”   • Using  the  Contactually  email  reminders,  he  was   prompted  to  follow  up  with  people  he’d  completely   is  genius.    It  gives  me  a  lot  of  ah-­‐ha   forgoWen  about  –  people  he’d  emailed  months   moments,  especially  for  people   before  he  started  using  Contactually.     that  are  popping  up  from  way   • He’s  star3ng  to  use  the  Contactually  –  Highrise   integra3on  to  automa3cally  share  all  his  email   before  I  even  started  with   contacts  with  his  work  CRM.    While  Rockfish  is  using   Contactually.” Highrise  to  manage  companies  and  brands,  Dave’s   using  Contactually  to  manage  his  rela3onships. See more Case Studies at http://contactually.com/stories