With the increasingly rapid rate of change in technology, it comes with no surprise that we've seen a significant shift in what clients expect from user experience designers. Remember when UX was traditionally a deliverables-based practice? As a Director of User Experience, I’m always re-evaluating how I articulate what I do, how I deliver what I create, and how that output adds value to any given project. Designing user interfaces still requires the same amount of thinking and attention, but our typical UX deliverables (site map, user flows, wireframes) are often no longer as useful or even needed to quickly realize a finished product. At a recent presentation at FLUPA UX Day in Paris, I discussed the principles and methods I’ve found helpful in uncovering the "new UX deliverable.”
In the following presentation, I offer some examples and recommendations on how to successfully evolve your practice and process in response to new client expectations.