Led by CompTIA Market Research, learn how the mobility trend is affecting IT departments and processes. Part II of this discussion centers on challenges beyond the devices themselves.

1. Channel
Bytes
Mobility Part 2: Beyond the Device

2. On Tap For Today
 Change in workflow
 Improving integration
 Putting it in writing
 Helping with issues
 Addressing the skills gap

3. The Mobility Ecosystem
Device+OS
e.g. Apple,
Samsung,
Google
Communications
e.g. Lync,
Skype, or
Native function
Public Cloud
e.g. Salesforce,
Dropbox, or
AWS-hosted systems
Private Cloud
Systems running on
Eucalyptus or
Openstack
On-premise systemsInternet
3rd Party App
Procured through
standard app
store
Custom App
Built internally or
outsourced
Mobile web
Standard browser
functionality
3G/4G
e.g. AT&T,
Verizon
Wi-Fi
Carriers,
Corporate or
Public Networks
Peripherals
e.g. keyboards
or health
monitors

4. CHANGE IN WORKFLOW

5. Amount of Workflow Change as a Result of Mobility
8%
38% 41%
10% 3%
Significant
Change
No
Change
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users

6. Areas of Investment
68%
67%
55%
54%
53%
47%
42%
37%
24%
24%
23%
22%
Mobile device purchasing
Wi-Fi networking
Desktop/laptop purchasing
Mobile device support
Security
Desktop/laptop support
Networking infrastructure
Cloud applications and infrastructure
Application development
Datacenter maintenance and support
Website optimization
Datacenter equipment
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users

7. IMPROVING INTEGRATION

8. Steps Towards Integration
46%
46%
39%
36%
36%
31%
41%
34%
29%
25%
29%
23%
Device usage information provided to users
IT team assists with configuring devices
Build custom mobile applications
Move applications to cloud systems
Implement/explore virtual desktops
Move to applications with mobile apps
Heavy/Moderate integration Minor/No integration
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users

9. PUTTING IT IN WRITING

10. Slow Progress in Policy Creation
30%
37%
21%
10%
2%
24%
40%
18%
12%
6%
Currently have a formal policy
Currently building a policy
Only share best practices
No set policy or practices
Don't know status of policy
2014 2013
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users

11. 67%
39%
52%
35%
31%
24%
30%
6%
24%
11%
7%
7%
26%
24%
23%
25%
31%
31%
34%
28%
26%
3%
8%
4%
4%
8%
15%
16%
Connecting to corporate email
Accessing private corporate data
Accessing public corporate information
Internal video calls
External video calls
Using personal file-sharing app
Storing corporate data on device
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 218 U.S. end users with some form of BYOD
Addressed in policy No policy statement
Allowed Prohibited Acceptable Unacceptable

12. HELPING WITH ISSUES

13. 43%
35%
31%
18%
17%
44%
44%
44%
49%
46%
Technologies need to be improved
Control security from a central location
Poor security implementation by users
Tight security impacts usability
Security is lower priority than mobility
Major issue Minor issue
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users
Many Mobile Security Issues to Solve

14. Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users
Different Challenges for Different Companies
Medium-Sized Firms Large Firms
1. Integrating devices
2. Multiple OS
support
3. Enforcing policy
1. Balancing needs
2. Enforcing policy
3. Integrating devices
Small Firms
1. Integrating devices
2. Remote support
3. Balancing needs
19%
36%
39%
39%
39%
40%
42%
Managing suggestions from end users
Rapid pace of innovation in mobility
Supporting multiple mobile OS
Supporting devices remotely
Enforcing mobility policy among end users
Balancing the needs of end users and IT
Integrating mobile devices

15. ADDRESSING THE SKILLS GAP

16. Types of Training Provided to General Staff
29%
38%
23%
8%
30%
27%
46%
23%
19%
23%
27%
56%
45%
24%
14%
One-time sessions Ongoing training
sessions
Online training
modules
Pointer to
written policy
No official training
Small
Medium
Large
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users

17. Seth Robinson
srobinson@comptia.org
@sethdrobinson
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