1. Generational Issues
in the Workforce

2. Workforce Composition Shifting Fast to Youth
48%
43%
20%
23%
22%
23%
16%
35%
44%
2000
2010
2020
Gen Y
Gen X
Baby Boomers
Source: Bureau of Labor Statistics Employment Projections

3. Generational Cohort Birth Dates*
Notable Technologies During
Coming of Age Years**
Gen Z (aka Digital Natives) 1995 – 2011
Smartphones, Tablets, Apps, GPS, Flat Panel
Displays, Facebook, Texting, Skype, Mobile Video, On-Demand
Everything, The Cloud, Touch/Gesture UI,
Gen Y (aka Millennials) 1982 – 1994
DVD, MP3 Players, HDTV, Digital Cameras, Cell Phones, Laptop
PCs, Broadband, Email, TiVo, Satellite TV, Google, Sony
PlayStation, YouTube, Flash Drives, IM
Gen X 1965 – 1981
VCR, Sony Walkman, CD Players, Cable TV, Cordless Telephones, Palm
Pilot, Microsoft Windows 2.0/3.0, Netscape, AOL
Baby Boomers 1946 – 1964
Color TV, Hi-Fi stereo systems, 8-Track, Pocket Calculators, Floppy Disk,
MS-DOS
*
Generational Cohorts and Related Tech Trends

4. 2%
33%
43%
22%
7%
42%
37%
13%
11%
53%
27%
7%
Lower side of technology usage
Middle tier use of technology
Upper tier use of technology
Cutting edge technology usage
Baby Boomers Gen X Gen Y
Males across all age
categories are more
likely than females to
identify as “cutting
edge” or “upper tier”
in their use of
technology
Self-Assessed Technology Rating

5. 39%
51%
6%
31%
51%
16%18%
55%
26%
Gen Y Gen X Baby Boomers
Not Using
Facebook
Personal
Only
Personal +
Work
Use of Facebook
43% of Gen Y believes skills related
to social media are an important part
of their skill set
36% of Gen Y needs access to
currently restricted social media tools
to do their jobs better
58% of Gen Y and 55% of Gen X
agrees that social media has led to a
blurring of boundaries between work
and personal life
Social Media Increasingly a Work Tool

6. Those who would use….
Age
20-29
Age
30-39
Age
40-49
Age
50 +
Video chat 45% 45% 39% 33%
Instant messaging 57% 64% 61% 48%
Social media, such as submitting a question to a
community of knowledgeable experts
48% 46% 38% 24%
Paid support for priority service 40% 44% 44% 27%
Mobile app to facilitate finding answers to resolve an
issue or connecting to IT support
54% 53% 42% 29%
73% of employees report satisfaction with current IT support process at their company
The Evolution of IT Support

7. 1
More support for training and professional
development/acquiring new skills
More career advancement opportunities
More recognition for accomplishments
More budget
Access to more or better technologies/applications
2
3
4
5
Top Requested Resources to Enhance
Job Satisfaction

8. 22%
23%
31%
40%
42%
58%
Sexual harassment
Sales/business development-related
Legal/compliance-related
Team-building/communications skills-related
Tech-related training
Training/professional development specific to
my profession
Incidence of Training/Professional Dev.
Time period: past 12 months

9. Level of professional development
desired in the coming year
19%
41%
36%
3%
Moderately
more
Learning methodologies used
in the last 12 months
LessStay
same
Significantly
more
44% Self-study (training/review guides)
38% E-learning (instructor or self-paced)
37% Informal training by peers/managers
36% Instructor-led classroom on-site
26% Instructor-led classroom off-site
Professional Development Methodologies

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