E-plus and Comarch presentation during TM Forum Team Action Week in Paris in January 2011 titled: eTOM framework as key component of process reengineering during implementation of Network Planning system

1. eTOM framework as key component of process reengineering during implementation of Network Planning system Heinz Wudtke Jakub Zaluski-Kapusta Team Manager P&S OSS Consulting & Product Management E-Plus Mobilfunk GmbH & Co. KG Comarch

3. Service-oriented

4. Process-driven

5. eTOM and FCAPS awareSample Customers: T-Mobile Austria and Germany O2 Germany GmbH & Co. OHG, Germany Vodafone Group E-Plus Deutschland, Germany Polkomtel SA, Poland TPSA – Polish Telecom (FT Group), Poland Bouygues Telecom, France Auchan, France Vistream, Germany PTC / Era (T-Mobile Group), Poland Bite Latvia and Lithuania Vivacom (BTC Group), Bulgaria Crnogorski Telekom, Montenegro Tele Yemen, Yemen

6. E-Plus survey – basic figures E-Plus Mobilfunk GmbH & Co KG was founded in 1993; market launch in 1994 Since 2002 the Dutch telecoms group KPN has been the sole shareholder of E-Plus The telecommunications service provider is active in the Netherlands, Belgium, France, Germany and Spain The E-Plus Group ranks number 3 in the German mobile telecommunications market and is currently the fastest and most profitably growing network operator Annual revenues: 3.2 billion euros EBITDA: 1.3 billion euros, EBITDA Margin 41,9 % 19 million customers Approximately 2,500 employees (FTE = Full Time Equivalent)

8. Low prices, simple tariffs and offers

9. Focus on core services

10. Products and services where an established demand exists

12. New price points

13. More choice for customers

15. E-Plus survey – OSS Strategy Multi-brand concept Low prices, simple tariffs Focus on basic services business strategy Smart Follower strategy Multi vendor network strategy Outsourcing of network rollout and operation network strategy Getting OSS as a managed IT service -> Flexibility Use of COTS products -> market drives developments Use of “COTS” processes -> simplification, incr. efficiency OSS strategy

16. “Next Generation Network Planning” - Motivation Scope: planning, building, configuration and optimization processes (e2e) for the radio, transport and core network Objectives: reduce time to market for new technologies (target 1 – 3 months) increase efficiency for network planning and configuration (+50% activities) plan build run Stream 1: Processes Stream 2: Systems Configuration & Optimisation Strategic Planning, Parameter Planning, Inventory, Work-Flow, GIS, … Fault-, Performance-, Maintenance-, Service-, Incident-Management … Planning Support Systems OSS Scope NGNP

17. NGNP – System Transformation Legacy IT NGNP standardization simplification

20. Process Transformation: Standardization of scope

21. Process Transformation: Detailing down to Workflow level

22. Process Transformation: Standardization of workflow activities

23. Split of responsibilities E-Plus – OSS supplier Build from eTOM level 3 processes Implementation and eTOM level 4 processes Field of standardization In our strategy the OSS supplier does more than just deliver IT solutions!

24. Process oriented approach All network operator operations grouped in processes By technology (MV, LL, Transport, …) By operation (new NE, change, retirement, …) By business role – supporting processes Business level What is done when Technical level – Frameworx view Mapping with interfaces (which application is required when) Mapping with Business Objects (which data is modified when) Mapping with systems (which operation is done where)

25. Technical processes identification Business processes covering business activities Technical realization of the processes based on OSS tools All inventory & planning data with tools available within process task forms SID & applications

27. Planner can choose the order of the actions

28. Planner can see the dependencies

29. Flexibility – plans realized within one day

30. Flexibility – real time report on realized or skipped activities

31. Integration process divided into

32. Default configuration load

33. Final/optimization loadLegacy TOC process without flexibility for radio planner Complex dependency on other departments Unreliable network confirmation for accepted configuration

34. Example: New Simple Integration Process Benefits Tightprocessintegration with Configuration Management and network integration Management and network integration Processes focus on best tool usage Limited mistakes in activities, due to full control of the network

35. Q&A sessionhttp://ngnp.comarch.com Version 1.0