ECS19 - Thomas Goelles, Stephan Bisser - Unite your workplace with Microsoft's AI ecosystem

3. ♡ ♡

7. Source: http://www.boredpanda.com/fast-food-ads-vs-reality/

9. Source: Sam Marshall, Clearbox Consulting @sammarshall

11. Source: Sam Marshall, Clearbox Consulting @sammarshall

13. ByBradGrissom@grissombrad

14. Source: Sam Marshall, Clearbox
Consulting @sammarshall

15. I’ll be back

16. 1 0:

18. 0 ≤ 𝑥 ≤ 1
“Do I need an
umbrella today?”

20. http://www.hannahfry.co.uk/
https://www.youtube.com/watch?v=j1mSRJdJFHc

22. Conversational AI

23. 2000s: Mobile
• Social
• User download apps
from App Stores
The future: Conversations
• Natural language between people
and technology
• Conversational canvas
• Bots and agents
• Conversational AI
1990s: Internet
• Search
• User “visits” websites
1980s: PC
• Desktop
The evolution of computers and IT

25. • A new user interface paradigm
• Exposes software services through
conversational interface
• In apps, browser and on IoT devices
• Pro-active capabilities
(Virtual Assistant etc.)
• Bots
Conversational AI is a subfield of artificial intelligence focused on producing natural and seamless
conversations between humans and computers

26. •
•
•
* https://dictionary.cambridge.org/dictionary/english/chatbot

27. Company info
Departmental knowledge
Troubleshooting/support
+ ++

28. Users
Direct Line
Mail
Bing
kik
Facebook
Messenger
Web Chat
3rd Party
3rd
Slack GroupMe
CortanaMicrosoft Teams
Telegram
Twilio (SMS)
SkypeOffice 365
Channels
* still in preview
Conversational AI Platform
Bot Builder SDKs
C#
.NET SDK Java SDK*JavaScript SDK Python SDK*
Cognitive ServicesVision Speech Search Language Knowledge
Patterns & ConceptsRecognizers CardsMiddlewareState Dialogs
Web App Bot Bot Channels Registration Bot Service Types
HostingMicrosoft Azure On-premises Other Cloud Service Providers

29. Point of
Interest
Mail
Automotive
Custom
Hospitality
Conversation Skills
(Customisable)
APIs
Productivity
1st/3rd Party
Directory
Tasks
Calendar
AI
Capabilities
Language
Understanding
Speech
Vision
QnA
Knowledge
Sources
Manuals
(PDF)
Data Sources
General
Knowledge
3rd Party
Assistants
IoT Edge
Devices
Type Speak
Tap
User
Input
Adaptive
Cards
Channels
Azure Bot
Services
Virtual Assistant
Your Brand
Your Personality
Dialogs
Language Model
Virtual Assistant
Your brand, your assistant

30. •
•
•
•
•
•
•
•
•

31. https://ai.jumpto365.com

33. •
•
•
•
•
Always learning &
improving
Enterprise Grade,
available worldwide

34. Book a hotel in Wiesbaden.

35. {
"query": "Book a hotel in Wiesbaden.",
"topScoringIntent": {
"intent": "BookHotel",
"score": 0.921233
},
"entities": [
{
"entity": "Wiesbaden",
"type": "Location",
"startIndex": 10,
"endIndex": 13,
"score": 0.7615982
}
]
}

36. Book a hotel in Wiesbaden.
Intent = BookHotel Entity = Wiesbaden

38. •
•
•
•
•
No-code experience to
create a bot from KB
Scale as needed