11. Tracking perceptions and attitudesrelated to the company, its products and services. Brand perceptions and customersatisfaction. Competitor analysis.
14. How users are accessing current products and services Areas for improvements or innovation Opportunities for new products and services that will address a user need.
17. The Design Innovation Team at Yahoo! in San Francisco. Xerox’s Design Research Group based in the US. The Research & Development group at Virgin Atlantic Airways.
19. The brief and problem is mainly text (writing). The problem is a paragraph or more in length. It describes what the problem is. The first sentence should state the problem, adding more detail with the following sentences.
21. Always start the design brief with “I am going to design and make .....”. Do not be too specific. Do not be specific about materials. Mention points safety, general size, what it will do (it’s functions), general properties of the materials needed, who it is for (eg children), basic cost of manufacture or a lower and upper cost limits, circuit requirements and other points
23. Creating an infinite number of solutions Writingthe number of solutions down inlists to examine and compare Think about the specific reasons why one design choice may be better than another Making a visual representation by creating small, quick sketches called thumbnails
28. Roughs are preliminary optionsof a design that communicate in more detail thanthumbnails. Roughs are placedside by side so they can be compared, contrasted, and analyzed so that decisionsconcerning specific design options can be made.
31. Comps are the final preliminary step before the finished design is created. The comp should be as similar to the final solution as timeand resources permit. Themain purpose of a comp is for presentation and discussion of last-minute changesbefore expensive and time-consuming production begins.
36. The final or finishis the result, which is the last step in the conceptual process. Mass production processes will usethe finish as a guide to compare the actual product with the finished design.
37. The steps in the conceptual process may seem time consuming, but they are very necessary to ensure that the designproblem is thoroughlyunderstood andresearched beforehand, and the best solution is selected.
38. In mostcases, these steps will save time by avoidingmisunderstandings, mistakes, andchanges to finished designs.