Defining coaching for leaders, and a guide to coaching conversations for successful leadership using a 'coach approach' what, why and how of coaching for leaders

1. Coach Approach to Leadership What’s Coaching? A Definition: Coaching is a deliberate process using focused conversations to create an environment for individual growth, purposeful action and sustained improvement

2. Why Coaching? Benefits and Effects Goal orientated – so we all know where we are going and why! Facilitates collaboration – so we can work together effectively Encourages creative thinking – for tough times and tough targets Develops trust, openness and honesty – so we all understand Promotes ‘just in time’ learning – and doesn’t rely on ‘training’ Challenges positively – so we can co-create our future Delivers results through people – there’s no other way! Motivates individuals, teams and organisations to succeed

3. Coaching Environment Developing Trust If our intentions are positive we will create a positive environment Positive Intention We need sufficient, appropriate relationships with our people for trust to develop TRUST Words And Deeds What we do must match what we say Relationship Jan van der Hoop 1-4

5. Focus on People AND Task

6. Generates ideas and solutions

7. Motivates and fulfills

8. Creates sustainable performance

9. Use on customers and partners tooCoaching Celebrate success Challenge old thinking Monitor performance Provide feedback Provide continuous support Remove the barriers to success Provide opportunities for development Show a commitment to high standards Be clear about the organisation’s mission and purpose Listen to people’s ideas and opinions Give encouragement, recognition and praise Create an environment of trust Provide resources to do the work Be very clear on your expectations of others Managing 1-3

10. Coach Approach to LeadershipFlexibility of behaviours Be Flexible Operate according to the needs of the “person and situation” Less directive, more inclusive Less telling, more questions More directive More telling Fewer questions Based on Daniel Goleman, Using Emotional Intelligence

12. to the needs, wants and motivations of your people

13. Use powerful questions

14. to engage thinking, and generate ideas

15. Choose appropriate style

18. Use your own coaching to discover and create appropriate actions

19. Be curious – use questions effectively

20. Challenge people positively

21. Move to action always

22. Be aware of your intention in all things, and at all times

23. Encourage, praise, reward

24. Be a role model