Clo Webinar: Are You Prepared For The 2020 Workplace

Are You Prepared for
the 2020 Workplace?
Jeanne Meister
Founding Partner, Future Workplace
jeanne@futureworkplace.com
Karie Willyerd
Founding Partner, Future Workplace
karie@futureworkplace.com

Copyright, 2010 Future Workplace

About the CLO Innovation Network
The CLO Innovation Network is an ecosystem of
innovative Chief Learning Officers, Chief Talent Officers,
Directors of Global Human Resources and select
partners who are re-thinking, re-inventing, and re-
imagining the role of corporate learning and talent
management to drive business results.


Benefits of Membership
 Six Peer-to-Peer Exchanges—Two face-to-face meetings
and four virtual meetings
 Member only collaboration portal for knowledge sharing
and collaboration with members
 Complimentary subscription to getAbstract, the world’s
largest library of more than 5,000 business book summaries.
 Research on key topics in talent management/corporate
learning as suggested by members
 Complimentary copy of The 2020 Workplace: How
Innovative Companies Attract, Develop & Keep Tomorrow’s
Employees Today.


Next Meetings for 2010
 September 15: Virtual
- Presentation of Research Results Accelerating Time To Value For Workforce

 November 17-18: Face-to-Face
- San Francisco

 For more information, contact
us at info@futureworkplace.com


July 27th: ASTD Meeting and Dinner

 What You Can Do Now To Thrive In the 2020 Workplace
- Time: 5:30 Networking, 6:00 - 8:00pm – Program
- Place: Visiting Nurse Service of New York, 1250 Broadway
6th Floor Rooms A&B, at 32nd St. New York, NY.

 This interactive program will engage participants in:
- Demographic, technological, and generational forces that will
shape the 2020 workforce.
- Implications these forces will have on the future of learning
departments and specifically the new skill sets that learning staff
need.
- The top five predictions for how all of us need to prepare for the
2020 workplace.


October 19th to 20th: Social Learning Boot Camp
 The Social Learning Boot Camp, October 19th – 20th
- IESE Business School,165 West 57th Street, New York, NY 10019

Free iPad and Preferred Pricing for CLO Innovation Network Members!

 This is a two-day, highly interactive experience where participants will:
- Experience and use the iPad during the workshop
- Learn from their peers and subject matter experts in what
works in launching and communicating Social Learning
- Take advantage of the power of social bookmarking for
learning
- Build a business plan for a Social Learning Pilot
- Receive 90-day follow-up White Paper on getting up to
speed with Social Learning


Are You Ready For The 2020 Workplace?
Available Now on Amazon &
In Bookstores Research Conducted:
2,200 Panel of Working Adults
Segmented By Generation
Survey of 300 Leaders of HR/Talent
Management
50 plus Personal Interviews

www.the2020workplace.com


AGENDA
1. How well do you know
the future?
2. Three trends
3. Three Predictions for
the Future Workplace


If you are a healthy male or female at
age 60, you are physically able to
work until what age respectively?
A. 68 and 71 years old
B. 71 and 74 years old
C. 74 and 77 years old
D. Will not work as a FTE after 65


If you are a healthy male or female at
age 60, you are physically able to
work until what age respectively?
A. 68 and 71 years old
B. 71 and 74 years old
C. 74 and 77 years old
D. Will not work as a FTE after 65
Source: World Health Organization


What Age Range Contains the
Fastest Growing Segment on
Facebook?

A. 18-34 years old
B. 35-54 years old
C. 55-74 years old
D. Under 18 years old


What Age Range Contains the
Fastest Growing Segment on
Facebook?

A. 18-34 years old
B. 35-54 years old
C. 55-74 years old
D. Under 18 years old
Source: http://www.facebook.com/press/info.php?statistics


How much time do kids 8 - 18
spend using a computer, watching TV,
and playing video games each week?
A. 1 to 10 hours a week
B. 10 to 25 hours a week
C. 25 to 50 hours a week
D. 50+ hours a week


How much time do kids 8 - 18
spend using a computer, watching TV,
and playing video games each week?
A. 1 to 10 hours a week
B. 10 to 25 hours a week
C. 25 to 50 hours a week
D. 50+ hours a week
Source: http://www.latimes.com/business/la-fi-youth-media21-2010jan21,0,6874392.story


Three Trends In The 2020
Workplace


Three Trends:

 Globalization BY 2020: global access to markets
and talent will reshape business

 Demographics BY 2020: five generations will be
working side-by-side in organizations

BY 2020: social media will connect
 Social Technologies employees, customers, and partners
for immediate communication


Globalization Changes the World Globalization
Top 15 Changes for Headquarter Offices
2005 to
Country 2005 2006 2007 2008 2009 2009 change
United States 219 197 184 169 181 17%
GLOBALIZATION Japan 43 60 49 39 49
Financial Times Top Fifteen UK 33 36 41 35 32
Country Headquarter in the
Global 500 Locations over China 8 11 16 35 43 438%
the last 3 years.
Canada 22 22 23 24 27
France 28 30 32 31 23 18%
Germany 19 19 20 22 20
Australia 8 8 11 11 14 75%
Spain 9 8 12 14 13
India 5 4 8 13 10 100%
Switzerland 12 11 12 12 10
Brazil 5 8 7 11 9 80%
Netherlands 9 8 10 8 8
Italy 12 11 8 7 7 42%
Russia 4 8 8 13 6

IBM: Building Global Citizenship Globalization
Skills With Corporate Service Corps


In 2009 500 CSC Participants Went to 12 Globalization
Countries IBM Designated as High Growth
Brazil China Egypt Ghana India Malaysia

Nigeria Philippines Romania Turkey Vietnam South Africa

Innovative Outgrowth Of Expanding Globalization
Globalization: IBM Corporate Service Corps
 Corporate Service Corps. Formed in July 2008 to build global
citizenship skills in emerging markets & provides value to:

- IBM
 Linked to business expansion
 New knowledge in key emerging markets
 Attraction & Retention of Top talent
- Employees
 Builds cultural intelligence & diversity
 Hands on experience working in emerging market
- Partners/Community
 Brings IBM skills to companies in emerging markets


Will there really be
five generations in
the workplace?

21

Demographics

Working side by side in 2020
5 GENERATIONS
90m

MILLENNIALS
70m

???
BABY BOOMERS
50m

GENERATION X
TRADITIONALISTS

30m

GEN 2020
10m

>1946 >1964 >1976 >1997 1997 - ?

© 2010, Future Workplace Copyright, 2010 Future Workplace

Demographics

2005

Generation 2020 0

Millennials 25%

Generation X 23%

Baby Boomers 45%

Traditionalists 8%

0% 20% 40% 60%


Demographics

2010

Generation 2020 0

Millennials 36% +11%

Generation X 22%

Baby Boomers 38% -7%

Traditionalists 4% -4%

0% 20% 40% 60%


Demographics

2020

Generation 2020 7% +6%

Millennials 50% +6%

Generation X 20%

Baby Boomers 22% -9%

Traditionalists 1

0% 20% 40% 60%


Social
Technologies

2008
Web 2.0 playing
a major role in
learning
function

Web 2.0 Relationship Model
―Groundswell‖
9%
Creating Connecting Collaborating Reacting Organization Acceleration
Blogs Soc Nets Wiki Forums Tagging Crowdsource
User Gen Vir World Open Source Ratings MashUps RSS
Podcasting Online Comp Basecamp Reviews UniqueSearch Widget


Social
Technologies

2008 2011
Web 2.0 playing Predicted over next
a major role in three years, they would
learning likely use Web 2.0 in
function learning function

Web 2.0 Relationship Model
―Groundswell‖
9% 87%
Creating Connecting Collaborating Reacting Organization Acceleration
Blogs Soc Nets Wiki Forums Tagging Crowdsource
User Gen Vir World Open Source Ratings MashUps RSS
Podcasting Online Comp Basecamp Reviews UniqueSearch Widget


Top 10 Reasons To Adopt Web 2.0 Social
Technologies
Technology For Learning
Percent Choosing High
Responses
or Very High

Improve Knowledge Sharing 76.4%

Foster Learning within the Organization 68.4%

Provide Informal Learning Opportunities 66.3 %

Improve Communications 64.4 %

Find Resources More Easily 62.9 %

Boost Collaboration Inside the Org. 62.4 %

Increase Participation in Learning 61.5 %

Encourage Innovation and Creativity 53.4 %

Build Relationships Within the Organization 53.0 %

Solve Problems More Efficiently 53.0 %

© 2010, Future Workplace Copyright, 2010 FutureWeb 2.0 Dawn Of New Era In Corporate Learning, 2008
Source: Workplace

Perceived Organizational Risks In Social
Technologies
Implementing Web 2.0 Technologies

Percent Choosing High or
Responses
Very High

Leaks in Confidential Information 36.4%

Inaccurate Information
29.2%

Incomplete Information 23.4%

Damage to Company’s Reputation 16.8%

Increased Employee Legal Issues 15.0%

Loss of Management Control 14.6%

Loss in Employee Productivity 13.1%

Sample Size 741

© 2010, Future Workplace Copyright, 2010 FutureWeb 2.0 Dawn Of New Era In Corporate Learning, 2008
Source: Workplace

Spotlight on Millennials:
Top 5 Preferred Methods for Learning
70%

60% 64% 64%

50%
51%
46%
40% 43%

30%

20%

10%

0%
Live Classroom From a coach or On the Web Self Directed E-Learning
Events mentor


If Millennials are going to be 50% of
the workforce in 2020, what are
forward looking companies doing for:
 Recruitment

 New Hire Orientation

 Learning and Development

 Leadership


Recruiting Redefined
Challenges Traditional Recruiting Social Recruiting

Recruiting Fairs in High Source Candidates on
Global Expansion
Growth Countries Social networks

K-12 Partnerships
Source Talent Onsite Campus Interviews Facebook Groups,
Crowdsource Job Specs.

YouTube Channels,
Attract Talent Job Boards, Search Firms
Employees Video Contests

Multiple Face-To-Face Twitter Groups, Parents @
Relationship Building
Interviews Work Programs

Company Research via
Company Research on
Millennial Values Friends on Facebook,
Website
Twitter, and LinkedIn


Recruiting Will Start On Networking Sites


Case Study: Sun’s New Hire Program

Networking with
other new hires

Games
about
products

Pre-hire
Forms

35

Internal Company Social Networks For
Learning, Knowledge Sharing & Innovation

uCern GOAL:
• Reduce Time Between
Discovery & Adoption

VISION:
― Put What We Learn
Today Into Use
Tomorrow‖


Learning Will Happen In Networks: “uCern”

Follow What are
favorite others
Scan latest working on?
people
materials

Follow
topics of
interest

Subscribe
to blogs


The 2020 Leader


3 Predictions
for the 2020
Workplace


1. You Will Be Hired and Promoted Based on
Your Reputation Capital

40

2. Your Mobile Device Will Become Your
Office, Your Classroom, and Your Concierge


3. The Corporate Curriculum Will Use Video
Games, Simulations, and Alternate Reality Games
as Key Delivery Modes


Let’s Continue the Dialogue…

Jeanne Meister
jeanne@futureworkplace.com
www.futureworkplace.com
http://www.facebook.com/the2020workplace

Karie Willyerd
karie@futureworkplace.com
www.futureworkplace.com
http://www.facebook.com/the2020workplace


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