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Reach. Relevance. ROI

 click2serere builds search engine marketing
campaigns that help you create new customers.
Reach. Relevance. ROI



The Internet - 2012
The Internet for growth……
• Sales via the Internet are growing 30% per
  annum, whilst traditional channels falter.
• The Internet now accounts for 15% of India’s
  retail sales.
• In some categories – travel, insurance, music -
  it is already the dominant channel.
• Mobile technology is widening the reach of
  the Internet.
……but it is increasingly crowded
• With growth, the Internet is increasingly cluttered
• 75 million sites, 20+ billion documents
• Traditional Internet advertising has a high entry price
  and poor linkage to results.
• Intrusive marketing, such as pop-ups and e-mail is
  increasingly blocked.
• How do you get found amongst the clutter?


  Search engine marketing is the ultimate and
   most powerful “permission” marketing tool
Reach. Relevance. ROI


Your website and new customers
Your website and new customers
• For prospective customers, the entry point to
  your business is increasingly its website.
• Do you know how prospective customers find
  it?
• Do you know how they find your competitors?
• Do you know how visitors behave once they
  reach your website?
• Do you know how your website turns visitors
  into customers?
Your website and new customers

Don’t know the answers? - You are not alone

Most organisations do not:
•   Measure website traffic
•   Track their website visitors
•   Analyse their search engine rankings
•   Measure the impact of their marketing expenditure.
•   Most organisations are therefore wasting huge
    amounts of marketing expenditure.
How prospects find your website – Type 1
  Some ideas from:

• An offline advertisement
• An address on a business card or piece of corporate
  stationery.
• Direct mail
• An offline directory
• Word of mouth recommendation
• Guessing your domain name

             Is this being measured?
How prospects find your website-
                 Type 2
    A more systematic approach could be from:
•   An organic search engine listing
•   A sponsored search engine listing – pay per click
    advertising
•   A link in an online directory or other website
•   A link from a blog
•   A bookmark from a previous visit
•   A link from an e-mail, online publication or stationery



    All the above are search marketing related – they
        can be measured and dramatically improved
Prospects may carry out various actions
•   Gather information about your brands, products or services
•   Bookmark the site for later reference
•   Download a brochure, a report or presentation
•   Note your contact details
•   Leave their contact details for you to follow-up
•   Make an immediate telephone enquiry
•   Make an immediate e-mail or online enquiry
•   Place an order for later payment
•   Place and pay for an order


    Your website is now a crucial tool in the sales chain
            Are you measuring these actions?
Crucial information:
• What search terms, from what search engines are
  best at attracting prospective customers?
• What terms are best at converting website prospects
  into customers?
• Does your website fail in converting prospects into
  customers?
• If it fails, where?
• How can this process be made more effective?
10 key principles of online marketing
1.  Analyse and plan – Have idea what you expect to achieve, before
    you start
2. Costs – Budget and record how much you spend on each activity
3. Measurement – Record what happens when you spend
4. Tracking – Follow activity through to the sale
5. Results – Measure the key conversions and linkages
6. Return – Calculate sales and margins relative to costs
7. Effectiveness – Divert spend behind the most successful activities
8. Test – Try different approaches to improve results
9. Speed – Real time change is best, ahead of competitors is crucial
10. Learn - Replicate and improve on campaign outputs

 You will need to apply all 10 principles to maximise your Return
                             On Investment
Reach. Relevance. ROI


Search Engine Marketing
What is a Search Engine?

• Definition: An internet-based tool that searches an index of
  documents for a particular term, phrase or text specified by
  the user. Commonly used to refer to large web-based search
  engines that search through billions of pages on the internet.
• Common Characteristics:
       Spider, Indexer, Database, Algorithm
       Find matching documents and display them according
        to relevance
       Frequent updates to documents searched and ranking
        algorithm
       Strive to produce “better”, more relevant results than
        competitors
What is a Search Engine?
A Search Engine’s Goals & Objectives
• Accumulate large index (database) of web
  documents to search

• Provide highly-relevant results to users (better
  than competitors)

• Generate revenue via paid advertising and
  related business ventures that typically
  leverage large amount of traffic
Major Search Engines
          Search Engines which are most popular?
Figures below show what percentage of Global internet users accessed the corresponding sites at least once during a
            given month. Counts only search-specific visits. (http://marketshare.hitslink.com/ Nov 2012)
Anatomy of a Search Engine


                     Search box


                      Sponsored Listings
                      aka PPC




                      “Organic” Results
                      aka SERPs
How Do Search Engines Work?
• Spider “crawls” the web to find new documents (web pages, other
  documents) typically by following hyperlinks from websites already
  in the database
• Search engine indexes the content (text, code) in these documents
  by adding it to their huge databases and periodically updates this
  content
• Search engine searches its own database when user enters in a
  search to find related documents (not searching web pages in real-
  time)
• Search engine ranks resulting documents using an algorithm
  (mathematical formula) that assigns various weights to various
  ranking factors
Google Query Lifecycle
Ranking Factors
• On-Page Factors (Code & Content)
    Title tags <title>
    Header tags <h1>
    ALT image tags
    Content, Content, Content
     (Body text) <body>
    Hyperlink text
    Keyword frequency & density

• Off-Page Factors
    Link Popularity (“votes” for your site)
    – adds credibility
    Anchor text
Search Engine Marketing
A form of Internet Marketing that seeks to promote websites by
increasing their visibility in the Search Engine results pages and
has a proven ROI.
Why Search Engine Marketing?
• 85% of all traffic on the internet is referred from a search
  engine.
• 90% of all users don’t look past the first 30 results (most
  only view top 10)
• Many websites aren’t even indexed, most are poorly
  optimized and get very little traffic from the search
  engines.
• Cost-effective advertising.
• Clear and measurable ROI.
• Operates under this assumption:
More (relevant) traffic + Good Conv. Rate = More Sales/Leads
Why Search Engine Marketing?



“ If Your Business Can't
Be Found On The
Search Engines,
 You Basically Don't
       Exist! ”
What click2serere can do
   for your business
What we can do for your business
• Prepare - Build an integrated search engine
  marketing campaign.
• Launch - Organic and pay per click programmes
• Monitor - Track clicks and website activity daily
• Report – Reporting back activity and results
• Review - Analyse components of the campaign for
  sales effectiveness.
• Revise organic campaign - Adjust your website meta
  tags and content.
• Revise pay per click campaign - Amend bids, test and
  amend copy. Add or remove keywords terms. Switch
  budgets between networks.
Preparing your campaign
•   What market category are you in?
•   What are its particular characteristics?
•   What is your role in the value chain?
•   B2B, B2C or a combination?
•   What sort of customers are you trying to attract?
•   How do you currently attract those customers?
•   How do you generate revenue and margins?
•   What part does your website play?
•   Who are your key competitors?
•   How much is being spent to secure new business?



             Getting to know your business
Your campaign – Getting started
• Assessing the organic competitiveness of your
  own and competitor websites.
• Researching search marketing activity in your
  market category.
• Researching and selecting keyword terms
• Making recommendations for organic and
  paid activity.
• Agreeing an outline budget
Specific Search Data
• We will provide the following information:
• The size of the relevant India and Global search
  market
• The number of searches by term
• The best search terms for your business
• An estimate of how many searches you may attract
• Who’s active in the category
• How much they are bidding in the PPC market for
  each key term.
• How well optimised they are for organic search
• The likely costs you will incur
Search Marketing - Competition
•   Who are you really competing with?
•   What online marketing strategies do they pursue?
•   What are their online strengths and weaknesses?
•   How well optimised is their website?
•   Do they use pay per click advertising?
•   If so, what strategies do they employ?
•   How do you aim to compete?


    We will advise you on the most cost effective
                      approach
Managing your PPC campaign
• Selecting keyword terms
• Writing and testing copy
• Making initial bids
• Monitoring click through rate and website
  performance
• Revising keywords, copy and bids
• Providing reports and discussing feedback
How we work - Ethically
• Totally legal and ethical
• We like to explain and inform as we go
• No “blackhat” or spamming techniques
• No cloaking, doorway or throwaway sites, no
  keyword stuffing, no link farms.
• Spamming techniques risk banning by the major
  search engines.
• Costs are open and agreed in advance
• We can even offer to train you to create and run your
  own campaigns!
How we work - Practically
• We work back from the sale and related conversions
• We prefer to oversee both your organic search and
  pay per click advertising campaigns across the
  Google, Yahoo and MSN networks.
• We prefer to use an analytics package with direct
  access to your website.
• This way we can integrate all your search marketing
  activity and gain a clear overview of what works.
• This way you maximise your return on investment
   – Finding keyword terms and copy that sell
   – Reducing exposure to click fraud
   – Optimising budget deployment
About

• click2serere is led by Md Firoz Khan
• Firoz is a Google certified search engine
  marketing professional and has extensive
  marketing experience with Indian and
  multinational companies.
• Clients: Indian Retail
  School, Zephyr, S.I.T.E., US Dollar Store and
  more…
Reach. Relevance. ROI



Empowering your Internet Marketing

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Reach Relevance ROI Search Engine Marketing

  • 1. Reach. Relevance. ROI click2serere builds search engine marketing campaigns that help you create new customers.
  • 2. Reach. Relevance. ROI The Internet - 2012
  • 3. The Internet for growth…… • Sales via the Internet are growing 30% per annum, whilst traditional channels falter. • The Internet now accounts for 15% of India’s retail sales. • In some categories – travel, insurance, music - it is already the dominant channel. • Mobile technology is widening the reach of the Internet.
  • 4. ……but it is increasingly crowded • With growth, the Internet is increasingly cluttered • 75 million sites, 20+ billion documents • Traditional Internet advertising has a high entry price and poor linkage to results. • Intrusive marketing, such as pop-ups and e-mail is increasingly blocked. • How do you get found amongst the clutter? Search engine marketing is the ultimate and most powerful “permission” marketing tool
  • 5. Reach. Relevance. ROI Your website and new customers
  • 6. Your website and new customers • For prospective customers, the entry point to your business is increasingly its website. • Do you know how prospective customers find it? • Do you know how they find your competitors? • Do you know how visitors behave once they reach your website? • Do you know how your website turns visitors into customers?
  • 7. Your website and new customers Don’t know the answers? - You are not alone Most organisations do not: • Measure website traffic • Track their website visitors • Analyse their search engine rankings • Measure the impact of their marketing expenditure. • Most organisations are therefore wasting huge amounts of marketing expenditure.
  • 8. How prospects find your website – Type 1 Some ideas from: • An offline advertisement • An address on a business card or piece of corporate stationery. • Direct mail • An offline directory • Word of mouth recommendation • Guessing your domain name Is this being measured?
  • 9. How prospects find your website- Type 2 A more systematic approach could be from: • An organic search engine listing • A sponsored search engine listing – pay per click advertising • A link in an online directory or other website • A link from a blog • A bookmark from a previous visit • A link from an e-mail, online publication or stationery All the above are search marketing related – they can be measured and dramatically improved
  • 10. Prospects may carry out various actions • Gather information about your brands, products or services • Bookmark the site for later reference • Download a brochure, a report or presentation • Note your contact details • Leave their contact details for you to follow-up • Make an immediate telephone enquiry • Make an immediate e-mail or online enquiry • Place an order for later payment • Place and pay for an order Your website is now a crucial tool in the sales chain Are you measuring these actions?
  • 11. Crucial information: • What search terms, from what search engines are best at attracting prospective customers? • What terms are best at converting website prospects into customers? • Does your website fail in converting prospects into customers? • If it fails, where? • How can this process be made more effective?
  • 12. 10 key principles of online marketing 1. Analyse and plan – Have idea what you expect to achieve, before you start 2. Costs – Budget and record how much you spend on each activity 3. Measurement – Record what happens when you spend 4. Tracking – Follow activity through to the sale 5. Results – Measure the key conversions and linkages 6. Return – Calculate sales and margins relative to costs 7. Effectiveness – Divert spend behind the most successful activities 8. Test – Try different approaches to improve results 9. Speed – Real time change is best, ahead of competitors is crucial 10. Learn - Replicate and improve on campaign outputs You will need to apply all 10 principles to maximise your Return On Investment
  • 13. Reach. Relevance. ROI Search Engine Marketing
  • 14. What is a Search Engine? • Definition: An internet-based tool that searches an index of documents for a particular term, phrase or text specified by the user. Commonly used to refer to large web-based search engines that search through billions of pages on the internet. • Common Characteristics: Spider, Indexer, Database, Algorithm Find matching documents and display them according to relevance Frequent updates to documents searched and ranking algorithm Strive to produce “better”, more relevant results than competitors
  • 15. What is a Search Engine?
  • 16. A Search Engine’s Goals & Objectives • Accumulate large index (database) of web documents to search • Provide highly-relevant results to users (better than competitors) • Generate revenue via paid advertising and related business ventures that typically leverage large amount of traffic
  • 17. Major Search Engines Search Engines which are most popular? Figures below show what percentage of Global internet users accessed the corresponding sites at least once during a given month. Counts only search-specific visits. (http://marketshare.hitslink.com/ Nov 2012)
  • 18. Anatomy of a Search Engine Search box Sponsored Listings aka PPC “Organic” Results aka SERPs
  • 19. How Do Search Engines Work? • Spider “crawls” the web to find new documents (web pages, other documents) typically by following hyperlinks from websites already in the database • Search engine indexes the content (text, code) in these documents by adding it to their huge databases and periodically updates this content • Search engine searches its own database when user enters in a search to find related documents (not searching web pages in real- time) • Search engine ranks resulting documents using an algorithm (mathematical formula) that assigns various weights to various ranking factors
  • 21. Ranking Factors • On-Page Factors (Code & Content)  Title tags <title>  Header tags <h1>  ALT image tags  Content, Content, Content (Body text) <body>  Hyperlink text  Keyword frequency & density • Off-Page Factors  Link Popularity (“votes” for your site) – adds credibility  Anchor text
  • 22. Search Engine Marketing A form of Internet Marketing that seeks to promote websites by increasing their visibility in the Search Engine results pages and has a proven ROI.
  • 23. Why Search Engine Marketing? • 85% of all traffic on the internet is referred from a search engine. • 90% of all users don’t look past the first 30 results (most only view top 10) • Many websites aren’t even indexed, most are poorly optimized and get very little traffic from the search engines. • Cost-effective advertising. • Clear and measurable ROI. • Operates under this assumption: More (relevant) traffic + Good Conv. Rate = More Sales/Leads
  • 24. Why Search Engine Marketing? “ If Your Business Can't Be Found On The Search Engines, You Basically Don't Exist! ”
  • 25. What click2serere can do for your business
  • 26. What we can do for your business • Prepare - Build an integrated search engine marketing campaign. • Launch - Organic and pay per click programmes • Monitor - Track clicks and website activity daily • Report – Reporting back activity and results • Review - Analyse components of the campaign for sales effectiveness. • Revise organic campaign - Adjust your website meta tags and content. • Revise pay per click campaign - Amend bids, test and amend copy. Add or remove keywords terms. Switch budgets between networks.
  • 27. Preparing your campaign • What market category are you in? • What are its particular characteristics? • What is your role in the value chain? • B2B, B2C or a combination? • What sort of customers are you trying to attract? • How do you currently attract those customers? • How do you generate revenue and margins? • What part does your website play? • Who are your key competitors? • How much is being spent to secure new business? Getting to know your business
  • 28. Your campaign – Getting started • Assessing the organic competitiveness of your own and competitor websites. • Researching search marketing activity in your market category. • Researching and selecting keyword terms • Making recommendations for organic and paid activity. • Agreeing an outline budget
  • 29. Specific Search Data • We will provide the following information: • The size of the relevant India and Global search market • The number of searches by term • The best search terms for your business • An estimate of how many searches you may attract • Who’s active in the category • How much they are bidding in the PPC market for each key term. • How well optimised they are for organic search • The likely costs you will incur
  • 30. Search Marketing - Competition • Who are you really competing with? • What online marketing strategies do they pursue? • What are their online strengths and weaknesses? • How well optimised is their website? • Do they use pay per click advertising? • If so, what strategies do they employ? • How do you aim to compete? We will advise you on the most cost effective approach
  • 31. Managing your PPC campaign • Selecting keyword terms • Writing and testing copy • Making initial bids • Monitoring click through rate and website performance • Revising keywords, copy and bids • Providing reports and discussing feedback
  • 32. How we work - Ethically • Totally legal and ethical • We like to explain and inform as we go • No “blackhat” or spamming techniques • No cloaking, doorway or throwaway sites, no keyword stuffing, no link farms. • Spamming techniques risk banning by the major search engines. • Costs are open and agreed in advance • We can even offer to train you to create and run your own campaigns!
  • 33. How we work - Practically • We work back from the sale and related conversions • We prefer to oversee both your organic search and pay per click advertising campaigns across the Google, Yahoo and MSN networks. • We prefer to use an analytics package with direct access to your website. • This way we can integrate all your search marketing activity and gain a clear overview of what works. • This way you maximise your return on investment – Finding keyword terms and copy that sell – Reducing exposure to click fraud – Optimising budget deployment
  • 34. About • click2serere is led by Md Firoz Khan • Firoz is a Google certified search engine marketing professional and has extensive marketing experience with Indian and multinational companies. • Clients: Indian Retail School, Zephyr, S.I.T.E., US Dollar Store and more…
  • 35. Reach. Relevance. ROI Empowering your Internet Marketing