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7 Dimensions of servant leadership
- 2. Robert K. Greenleaf • Born in 1904. Died in 1990. • Director of Management at AT&T for over 38 years. • Best known for founding the modern servant leadership theory. • Founded the Center for Applied Ethics (Greenleaf Center for Servant Leadership).
- 3. What makes a servant leader, a servant leader?
- 5. 10 Characteristics of a Servant Leader Dr. Larry Spears 1. Commitment to the Growth of People 2. Listening 3. Empathy 4. Healing 5. Awareness 6. Persuasion 7. Conceptualization 8. Foresight 9. Stewardship 10. Building Community
- 6. 7 Key Dimensions of a Servant Leader.Robert C. Liden
- 7. Putting Others First o Thinking about yourself a little less, and thinking of those around you a little more. Being altruistic.
- 8. Help Others Grow & Succeed o Make sure that your people have all the knowledge and skills they need to succeed.
- 9. Be A Good Steward o If something’s going wrong, you should be the first to know…
- 11. Empowerment o Allowing your people to take the lead with projects, and areas of leadership.
- 12. Ethical o It means caring about the impacts of decisions on all stakeholders.
- 13. Community Building o How does your organization make the community / region / world a better place?
- 15. University of Illinois/Chicago Research Robert C .Liden Store Level Serving Culture Carryout Accuracy Delivery Accuracy Customer Satisfaction
- 16. University of Illinois/Chicago Research Robert C .Liden Individual Level Serving Culture In-Role Performance Creativity Customer Service Behaviors Turnover Intentions
- 17. UIC Research Findings • Servant leadership will enhance job performance & commitment to the organization. • Servant leaders inspire followers to take active roles in serving there community. • Followers have better job attitudes, organizational citizenship behavior, and greater job performance; both at the team & organizational level. • Embracing servant leadership, organizations develop a culture of serving, which inspires their followers to serve as well. • Servant leadership produces greater results than the old goal based, or autocratic leadership model.
- 18. Industries that Practice Servant Leadership
- 19. Thank You
Editor's Notes
- A little information on Greenleaf. Inspiration: Hermann Hesse - Journey to the East, Quaker connection, his father, and his work at AT&T.
- There are a great many things, but we will focus on the 7 Dimensions of servant leadership.
- How I felt starting out learning about servant leadership, and I still feel that way sometimes!!!
- Dr. Larry Spears came up with the 10 characteristics after reading Greenleaf’s essays on servant leadership, and while the CEO of the Greenleaf Institute. They were never tested.
- Research done by Robert C. Liden, and a team of researchers out of the University of Illinois/Chicago. Servant Leadership & Servant Culture: Influence on Individual & Unit Performance. 2014 Servant Leadership: Development of a multidimensional measure & multi-level assessment. 2008
- This means postponing your own needs and desires for the good of the team, customer, and organization. How many of your managers put you first? If you don't put your employees first, what reason would they have to put you and the company first?
- Developing and training the team to lead richer, fuller lives, both within and outside the work context. This means teaching them to be successful people. Train them for their next job, and their next - give them the skills they need to succeed beyond today's work.
- Taking responsibility for the leadership role. Lead by example…get your hands dirty!!! Nobody's going to respect you as a boss, unless you understand both your job and theirs. You can't hide in your office, you have to be out with your team, experiencing work as they do.
- Building strong relationships, and knowing your followers and knowing what motivates them. Different things motivate different people. Research shows that when people think their boss cares about them, they work harder.
- You have to practice participative management, sharing power, delegating, and encouraging others to solve problems in the way they think best. Servant leaders share power, they don't hoard it. They don't use coercion and punishments, they use persuasion.
- Servant leaders are honest and fair, not so concerned with rules and traditions as they are with how they positively impact others. It's constantly asking how your actions affect others. Robert Greenleaf’s “Best Test”
- Volunteering to help others and encouraging their colleagues and teammates to do the same. How is the world a better place because of what your company does? Tell story about your volunteer/work experience.
- Does servant leadership work?????
- Local pizza store (pizzeria), increased the Carryout Accuracy, Delivery Accuracy, and greater Customer Satisfaction. (Store Level) Research conducted in 2008 & 2014.
- The individual level saw an increase in job performance, creativity, customer service, and a decrease in turnover. (Low turnover is good!!!)
- Some take a ways form the research done by Dr. Liden and his team.
- Companies that practice servant leadership.