Using the 2016 Presidential Election as a framework to become a better marketing person. This presentation discusses Customer Segmentation, Product Positioning, Market Forecasting, Competitive Differentiation and Branding
3. How to Trump Marketing
C.K. Kumar @SupraMBA Source: Pew Research
Meanwhile in America
Now.. Where do you focus?
4. How to Trump Marketing
C.K. Kumar @SupraMBA
What Really Happened…
Source: Pew Research
5. How to Trump Marketing
C.K. Kumar @SupraMBA
What Really Happened…
Source: Pew Research
6. How to Trump Marketing
C.K. Kumar @SupraMBA
Lesson 1: Know Thy Customer
Customers may be irrational
We are all snowflakes. Make it personal
Watch actions, not what was said
Dynamic Buyer Personas
Optimal Refresh Cycle
7. How to Trump Marketing
C.K. Kumar @SupraMBA
How Americans Felt in November
8. How to Trump Marketing
C.K. Kumar @SupraMBA
How Americans Felt in November
Anti-Establishment Mood
Uneven Economic Prosperity
Demographic and Social Changes
Old Attitudes STILL Persist
9. How to Trump Marketing
C.K. Kumar @SupraMBA
Lesson 2: Resonate with Customer
Be Authentic
Watch Macro Trends
Keep Messaging Simple
State Your Message. Rinse. Repeat.
Leverage All Channels
10. How to Trump Marketing
C.K. Kumar @SupraMBA
Voter Perceptions & Campaigning
Source: Quinnipiac University
11. How to Trump Marketing
C.K. Kumar @SupraMBA
Voter Perceptions & Campaigning
In Millions Clinton Trump Diff
Campaign Total $$ Raised $807 $404 $403
Campaign $$ $581 $351 $230
Small Ind. Contribution $151 $232 ($81)
Large Ind. Contribution $430 $119 $311
Advertising Supporting $73.40 $60.10 $13
Opposing ($120) ($376) $256
Social Media Facebook Likes 10.2 20.6 -10
Twitter Followers 13.1 24.2 -11
Source: Insidegov.com
12. How to Trump Marketing
C.K. Kumar @SupraMBA
Lesson 3: Differentiate with Care
Real, Sticky Differences
Emotional, not rational
Not all customers are important
Exaggeration matters (but not too much)
Lady Luck needs to smile
13. How to Trump Marketing
C.K. Kumar @SupraMBA
The Fallacy of Forecasting
Source: Final Projection from CNN, Nov 4th
14. How to Trump Marketing
C.K. Kumar @SupraMBA
Lesson 4: Forecast.. but watch out!
Datasets are never perfect
Understand the assumptions
Data needs to be granular & fresh
History never repeats but rhymes
Prediction vs. Reality
15. How to Trump Marketing
C.K. Kumar @SupraMBA
Everything Mattered !
Source: Reddit
16. How to Trump Marketing
C.K. Kumar @SupraMBA
Lesson 5: Everything Matters !!
Source: James George, MarketingProfs
17. How to Trump Marketing
C.K. Kumar @SupraMBA
Key Takeaways
Customers are fickle. Stay close to them
Message, meet Product
Authenticity is hard to fake
Not all customers are equally important
Forecast but check regularly with reality
Everything matters in marketing
18. How to Trump Marketing
C.K. Kumar @SupraMBA
Thank You