I am seeking a full-time position as a property manager with a residential property management company. I would also be interested in learning commercial property management.

1. CLAUDIA E. COEN, PH.D.
508 Kashong Road, Geneva, NY 14456
1-315-945-4565 • coen.applications@gmail.com
QUALIFICATIONS SUMMARY
Self-directed, energetic individual with extensive customer care and stakeholder relations management
skills. More than 10 years experience independently running a small residential property business and
almost two years experience in executive administration and operations in high end, lake front vacation
rental industry. Experienced in executive administration, small business management, K-12 to tertiary
education and health counseling services. Effectively coordinates and motivates teams for quality of
output and productivity. High-level interpersonal, written and oral communication skills across
disciplines, cultures and customer care standards. Experienced in lease negotiations and re-
enforcement, data base management, spreadsheets, CRM software and business metrics reporting. Team
oriented individual with experience coordinating and facilitating local and international teams to
achieve project objectives.
COMPETENCIES AND PROFICIENCIES: TRAITS:
Project management Self Directed
Financial reporting and budgeting Results and outputs driven
Database management Detail oriented
Ability to quickly adapt to, and learn new software systems Coachable
Computer competency: Word, Excel, PowerPoint, QuickBooks, Wrike and
BaseCamp Project management software, variety of CRM and workforce
software tools such as iST, Escapia and Survey Scout
Prefer to work as a member of a
cohesive, productive team
Superior customer service and stakeholder management skills People oriented
Tutoring and extension education Child centric
Coaching, counseling and mentoring Compassionate
Emerging conversant-level Spanish Facilitator , Lifelong learner
PROFESSIONAL EXPERIENCE
FINGER LAKES PREMIER PROPERTIES, Penn Yan, NY
Nov 2015-April 2016
Executive Administrator to the CEO
Provide executive level administrative and strategic support services to the CEO
• Worked collaboratively with executive and first tier management, employees, owners, buyers,
sellers, vendors and other stakeholders to attain the company’s vision. Managed and coordinated
strategic initiatives and projects aligned to the company’s vision for growth. Developed an
informed protocol for a centralized database management and dashboard communications
systems. Functioned as the Safety Manager.
Operations Administrator to the Director of Operations and Marketing Feb-Oct 2015
Provided strategic and daily management support to the Director of Operations.
• Prepared and presented daily reports critical to assisting the director in making management
decisions. Managed databases and performed analysis of staff performance, attendance and
client satisfaction data. Tracked and reported on guest and stakeholder satisfaction metrics. Re-
invigorated and maintained an OSHA/DOL/NYSIF compliant safety program and strategic
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2. staffing plans. Pitched in as, and whenever needed, to keep operations running smoothly support
our staff and ensure guests and homeowners had exceptional experiences.
BLUE HERON SIGNATURE PROPERTIES, LLC, Geneva, NY
Co-Owner/Managing Director 2005-Present
Provide quality rental housing to the residents of Geneva
• Manage all areas of tenant, contractor, real estate and legal counsel relations including business
finances, banking and billing, lease execution and compliance and oversight of all aspects of
internal and external property maintenance. Work cooperatively with outside and NYS State
housing agencies.
NATURE AND NURTURE NUTRITION CENTER, Geneva, NY
Lead Practitioner/Nutritional Physiologist 2011-2015
Provided quality nutritional therapy and counseling services to health care clients
• Developed customized programs designed to provide life skills, behavioral modification and
health counseling services. Managed and executed all aspects of running and managing a small
practice, including marketing and advertising.
WAYNE FINGER LAKES BOCES, Newark, NY
Specialized Home Tutor 2012-2014
Tutored students (grades 3-12) out of school for short- or long-term medical leave
• Worked with individual students 2 hours per day on a one-to-one basis, for duration of a few
days to as long as 14 months. Tutored, counseled, motivated and supported students to maintain
academic standards and compliance. Coordinated schedules and work requirements with
essential members of the student’s family, medical and teaching staff and school counselor.
ROTARY CAMP BABCOCK HOVEY, Ovid, NY
Camp Onseyawa
Aquatics Director 2012-2014
Directed and managed all aspects of an aquatics program for a 2-week, sleep-away camp for children
with disabilities
• Maintained certification in Water Safety Instruction, CPR and First Aid. Managed 2 support staff
and 3-4 lifeguards. Employed efficient and appropriate communication and interpersonal skills
with people demonstrating a diverse range of challenges and support needs. Demonstrated
ability to coordinate staff and children’s activities in a high energy, demanding, active and
sometimes chaotic environment. Responded quickly and efficiently to changing circumstances
and challenges as they arose.
CROWNED CRANE CONSULTING SERVICES, Geneva, NY
Lead Consultant and Scientist 2009-2012
Created informed development and operating proposals for viable wildlife, nature research sites, a
biological research station and education outreach programs in Botswana
• Assembled and managed a high impact, multidisciplinary team of educators and scientists.
Coordinated and managed logistics of local and international travel, housing, research sites and
strategic meetings for the team over a period of 2.5 years. Facilitated and contributed to the
production of proposals, project reports and white papers submitted to donors and international
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3. funding agencies. Worked remotely in tented, bush camps most of the time.
CORNELL UNIVERSITY, Geneva, NY
Extension Associate 2003-2005
Community Integrated Pest Management Educator for the New York State IPM Program at the New York
State Agricultural Experiment Station, Cornell University
• Developed science and agricultural curricula that met NYS Standards for K-12 implementation in
public schools. Presented and displayed frequently at public outreach events. Coordinated
educational and outreach programming with local area schools K-12.
EDUCATION AND TRAINING
Post-Graduate Certification, Institute for Integrative Nutrition 2012
IHC and AADP board certified in integrative life skills counseling and health coaching. Completed an
additional year specializing in marketing and management for small businesses and health care
practices.
Ph.D., Cornell University, Ithaca, NY 2002
Department of Biomedical Sciences, College of Veterinary Medicine, Field of Zoology Specializations in
Nutritional Physiology and Wildlife Ecology
B.Sc., Cornell University, Ithaca, NY 1990
Department of Natural Resources, Dual Majors in Natural Resources Management/ Wildlife
Sciences and Pre-veterinary studies/Animal Sciences.
Matriculating Student, University of Hawaii, Hilo, HI 1985
Majors in Animal Sciences and Chemistry
Associates Degree, West Oxfordshire Technical College, England 1983
Major in Equine Sciences and Associated Agriculture
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4. REFERENCES:
PROFESSIONAL:
Alexa Gifford:
New Business Development Manager
Formerly the Director of Operations and Marketing
Finger Lakes Premier Properties
140 Lake Street, Penn Yan, NY 14456
Tel: 1 (585) 208-3677
E-mail: agifford@rochester.rr.com
Zendi Moldenhauer, PhD, NPP, PNP, RN-BC.
Integrative Psychiatrist
Dr. Leila, Quality of Life Medicine
4414 Culver Rd, Rochester, NY 14622
Tel: 1 (585) 748-0943
E-mail: zendi_moldenhauer@hotmail.com
Kevin Cowles
Assistant VP/Sr. Loan Officer at Farm Credit East, ACA
Director of Camp Onseyawa
1450 Route 14, Phelps NY 14532
Tel: 1 (315) 781-7100.
E-mail: kevin.cowles@farmcrediteast.com
PERSONAL:
Deedra McClearn, Ph.D.
Director of Global Academic Program Development for Duke Kunshan University (DKU) and the
Office of DKU and China Initiatives at Duke University
421 Chapel Drive, 121 Allen Building, Duke University, Durham, NC 27708
Tel: 1 (919) 613-0422
E-mail: deedra.mcclearn@duke.edu
Kevin Cornacchio, MSc.
President
Viatran Corporation
Kevin.cornacchio@viatran.com
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