1. CHRISTINE O’CONNELL
Cahir Cross, Ballinasloe, Co. Galway
Mobile: 087 9129816
Email: christineoconnell1@hotmail.com
A flexible, adaptable and responsible person with 24 years experience in delivering excellent
customer service in different environments. A well presented, confident and articulate person
who can listen and communicate with ease on a professional level. Approachable, kind and
sincere in my interactions with people. Strong organisational and motivational skills. Reliable,
trustworthy and honest. Calm and good humoured under pressure. I have a full clean driving
licence and my own transport.
VOLUNTARY WORK EXPERIENCE
2015
Dr. Verona Hegarty – General Physician (Bon Secours & Galway Clinic)
Secretary: Majella Riddel
Mr. Brendan Waldron – Orthopaedic Surgeon (Bon Secours & Galway Clinic)
Secretary: Eileen Collins
o Working on a voluntary basis to gain experience and become proficient in the role of a
Medical Secretary.
July 2014 – present date
East Galway & Midlands Cancer Support Centre
CAREER HISTORY
March 2016 – present date: Galway County Council (East Galway Landfill)
ADMINISTRATION
Responsibilities:
o Maintenance of Health & Safety folders and Policies/Procedures folders.
o Reception duties.
o Operation of weighbridge – lorry weigh in and recording relevant information.
o Scanning and emailing of expense documents for payment.
o Raising Purchase Orders and carrying through same to completion (GRN) for payment.
November 2015 – March 2016: Mr. Chris Collins, Consultant Surgeon
MEDICAL SECRETARY
Responsibilities:
o Reception duties including the handling of patient inquiries via phone and also patient
care when in attendance for clinic appointments, including handling of payments.
o Booking of surgical & medical procedures with various hospitals which can involve co-
ordinating of a number of procedures within different areas of the hospital.

2. o Following up with different departments to obtain reports and upload same to patient files
for consultant review.
o Accurate Dictaphone transcription and noting from same if additional actions are
required i.e.: sending reports in addition to letters to ensure patient care is followed up.
o Setting up and maintenance of patient files.
o Setting up templates for letters.
September 2015 – October 2015: Holy Family Nursing Home, Killimor
CARE ASSISTANT
Responsibilities
o Personal care for the residents of the nursing home.
February 2011 – August 2015: NPD Market Research, Athlone
DATA CLASSIFICATION ASSOCIATE – USA Footwear Team
Responsibilities
o Analysing and compiling P.O.S. data from retailers for reporting to high profile
international clients. Reports were subject to weekly and monthly close-out deadlines.
o Quality review of internal business dictionary and quality audit on internal and off site
team members.
o Training of internal and off-site team members on efficiency processes: i.e. – production
and quality best practices.
o Responsible for delivering special projects to specific deadlines.
Achievements
o Designed and implemented a team production/quality plan to improve production and
quality results. This was a self-motivated action approved by management.
o Received two awards from management in recognition of exceeding personal production
and quality targets. These awards also recognised my contribution to the overall team.
2010 – 2011 KCI, Athlone
PRODUCTION OPERATIVE/OFFICE DUTIES
Responsibilities
o Manufacturing of medical devices to the highest quality standard.
o Maintenance of training databases for the company employees.
o Research and review of document history records for customer complaints.
Achievements
o Selected first from my hire group to do end of line quality inspection on completed
products.
1990 -2009: Cigna Healthcare Ireland Ltd, Loughrea
SENIOR CLAIM ASSOCIATE (Promoted 1993-2009)
Responsiblities
o Retained threatened business and developed strong customer relations by providing
excellent quality results.
o Achieved and maintained production and quality targets to the highest standards.
o Supported the team technically by assisting them in resolving complex claim issues.

3. o Liased closely with management on reports for employees with quality issues.
Achievements
o A strong knowledge of medical terminology and customer focused business.
o Selected by management to train team members experiencing difficulties in quality areas
on a one to one basis.
o Appointed by management to coach team members to process non standard claims
following the initial training process.
o Chosen to manage high profile non standard customer accounts where customers
experienced difficulties with their previous service.
o Selected by management to participate in time/work management projects e.g. Kaizen
QUALITY REVIEWER (Promoted 2007-2008)
Responsibilities
o Performed random audits on processed claims.
o Authorised payment on complex claims that exceeded claim associate payment limits.
Achievements
o Identified error trends and compiled quality reports outlining processor retraining
requirements for management review.
BENEFIT ANALYST (1990-1993)
Responsibilities
o Evaluated and finalised medical claims to a $15,000 limit.
o Surpassed all company production and quality targets.
Jan-March 1990 Kelly’s Printing Works, Ballinasloe
Receptionist
1989-1990 Dubarry Shoemakers, Ballinasloe
Office Administrator
EDUCATION AND TRAINING
Year Course College/Institution
2015 Manual & Patient Handling Holy Family Nursing home
2015 Recognising & Responding to Holy Family Nursing home
Elder Abuse in Residential Care
2010 Supervisory Management FAS FETAC Level 6 - Merit
2010 Retail Sales FAS FETAC Level 4 - Credit
2010 Manual & Computerised Accounts SAGE
2009-2010 Diploma in Quality Management A.I.T. Distinction
2009 Medical Secretary Diploma Pitman Training – Distinction
Typing Speed – 70 wpm
2009 Advanced Word Processing FETAC Level 5 – Distinction
2000 Receptionist/Customer Service GMIT
1989 Bilingual Secretarial Course Athlone Community College

4. 1988 Leaving Certificate Ballinasloe
PERSONAL DETAILS
Leisure Interests: Jewellery making, gym member, reading.
Achievements: Presented with performance recognition awards from management
Selected as Employee Forum Representative by my peers.
Nominated by peers for employee of the month regularly.
Awarded perfect attendance recognition awards.
REFEREES Available on request