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Service Design Global Conference 2014 –  Best Slides

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A selection of great slides from this years Service Design Global Conference in Stockholm, 7-8 October 2014 #SDGC14

Veröffentlicht in: Marketing

Service Design Global Conference 2014 –  Best Slides

  1. 1. Service Design Network Global Conference Best slides, Stockholm, October 2014
  2. 2. Wim Rampen, Delta Lloyd Group Customer Experience is becoming more important in Marketing
  3. 3. Nathan Shedroff Additional qualitative values drive total value and are usually ignored by business KPIs
  4. 4. Veryday Progressive Insurance found a „service way“ to reduce costs and increase customer satisfaction
  5. 5. Denis Weil New form of design: Businesses created from a Service Design perspective, e.g. AirBnB
  6. 6. Mark Levy, AirBnB Holistic tasks of AirBnB’s Chief Employee Experience Officer
  7. 7. Richard Newland Why new ideas often fail
  8. 8. Mauro Rego & Marion Fröhlich, SAP Five values need to be taken into account to implement new ideas
  9. 9. Byron Wilson, Kaiser Permanente & Alisan Atvur Decisions and habits are responsible for bringing visions into reality
  10. 10. Veryday after Daniel Kahneman Three different stages of self: anticipating, experiencing, reflecting
  11. 11. Nathan Shedroff Every experience affects the state of mind with its 5 aspects
  12. 12. Joydeep Bhattacharya, Accenture Designing the brand experience becomes more and more important
  13. 13. 13 making companies more relevant for people Rlevance Consulting GmbH Christian Vatter, Managing Director cv@rlevance.com, +49 151 2520 5043 Berlin, Germany www.rlevance.com Get in contact:

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