Unit 1- Effective Caring Revision

1. Treating people well
and treating people
badly

2. Treating people well
 It is well understood that clients and patients
should be treated well by care workers.
 An ethical reason for treating people well is that
being a care worker implies having a duty of
care.
 A practical reason is that clients who are
treated well tend to behave more cooperatively,
recover more quickly and have fewer problems.

3.  Treating people well involves trying to
provide life quality factors, e.g. ensuring
that people have occupation or privacy
 It is not always possible to do this, e.g.
drilling a tooth may be painful and
uncomfortable!!

4.  It is a good idea to think about the long term
effects of treatment, i.e. that whilst treatment
may be uncomfortable or painful it will mean a
better quality of life eventually.
 A care worker should think carefully about the
needs of the client or patient and take whatever
action seems to give the best outcome.

5. Your examples
 Discuss how care workers can provide life
quality factors in these care settings:
 HospitalA & E department
 Day nursery
 Residential home for elderly people
 You will need to think back to how these
can be lacking in some care situations.

6. Treating people badly
 In practice there are many ways in which clients
or patients are sometimes treated badly
 Neglect – means ignoring or otherwise failing to
attend to a person’s needs. Physically this may
involve not feeding a person. Psychologically it
may mean not using effective communication or
giving social support.

7.  Think of another example of physical and
psychological neglect.

8.  Rejection – means showing the client that
the care worker does not accept
responsibility for caring for them
 Hostility – means expressing dislike or
aggression towards a client, by verbal or
non-verbal communication or
unsympathetic treatment

9.  Can you think of a way that a care worker
could show rejection to a client?
 When might a client be hostile towards a
care worker and vice versa?

10.  Punishment – means responding to a
client’s unwanted actions with unpleasant
consequences, e.g. sending a patient to
their room if they have disturbed or upset
other residents or sending a child to the
‘naughty’ corner of the playroom.
 Punishment is always negative and
inappropriate in care settings

11.  Do you agree that there can never be a
time when a care worker is justified in
punishing a client?
 Think back to the ethical reason for
treating people well – what is it?

12.  Bullying – can take various forms
including physical abuse or intimidation,
e.g. using demeaning language or teasing
a person
 Violence – means physically hurting a
client, with or without producing detectable
injury, e.g. a parent smacking a child

13.  Which groups of vulnerable people are
most at risk or being bullied by care
workers? (What reports have you heard in
the news?)
 Is violence ever ethical?

14. Discrimination
 Means acting differently towards certain
people or groups of people.
 Not always negative, e.g. a GP has to
discriminate between two patients, treating
them differently according to their illness
 Most care workers are able to discriminate
between clients in terms of their
personalities

15.  For example, you may speak light-
heartedly to one client who enjoys this and
in a more formal way to a different client
 Unfair discrimination involves treating
people differently not because of their
different needs, but because of their
membership of certain groups

16. Types of unfair discrimination
 Sex discrimination - means treating
people less well than others because of
their sex.
 Discrimination on the grounds of sexuality
means treating people differently because
they are gay, straight, bisexual or asexual
 Ethnicity is a difficult concept and refers
to the cultural origins of a person.

17.  Ethnicity can refer to a nation, e.g.
Australian, or to a race, e.g. ‘Caucasian’.
 It can also refer to a person’s religion
when this is a major part of a particular
culture, e.g. when a person thinks of
himself or herself as a Muslim.
 For many people ethnicity is a mixture of
nationality, race and religion.

18.  Disability discrimination covers people
who have a physical disability, a mental
illness or emotional, behavioural or
learning difficulty.
 Physical disability does not necessarily
mean wheelchair bound but is any
physical condition that prevents a person
from doing something.

19.  Social Class discrimination – treating
people unfairly because they come from a
different area – can be from a deprived
area or can be the other way round with
people discriminating against the rich.

20.  Age discrimination – treating people
unfairly because of their age might include
not giving older people a job because they
may not stay very long OR – not giving a
younger person a job because they may
be unreliable.

21.  Complete the spider diagram with the
correct words for treating people badly.
Remember in this exam you will not gain
marks for explanations without giving the
exact term.