Microsoft Communications Server 2010 - Features

1. Communications Server “14” First Look

2. Agenda Introduction First look at Communicator “14” Voice Capabilities and Interoperability Developer Platform enhancements For more information

3. Evolution of Communications Network-Driven Communications 1837 1984 1900 1962 1876 2001 1925 Software-Driven Communications

4. Future of Communications E-mail and Calendaring Web Conferencing Video Conferencing InstantMessaging AudioConferencing Telephony Voicemail Enterprise Communications Today InstantMessaging Telephony and Voicemail Unified Conferencing: Audio, Video, Web E-mail/Calendaring UserExperience User Experience User Experience User Experience User Experience User Experience User Experience Unified Presence, Inbox and Contact Store Authentication Administration Storage Compliance Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage

5. How is Microsoft UC different?The era of ‘mainframe economics’ in communications is over ISV ecosystem - Business Process Integration Extensible communications platformOpen platform where a vibrant partner ecosystem can innovate Increased value for IT professionalsOpen, horizontal, multi-vendor PC-like business modelStandard based interoperability with existing infrastructureOpportunities for partnersPlatform and standard based services Rich User Experience + Client API Unified Messaging Audio/PSTN Conferencing E-mail Web Conferencing Persistent Chat Enterprise Telephony Instant Messaging Video Conferencing Unified Management UCMA – Open Development Platform Presence, SIP, Media Active Directory, Security, Policies Third party end points and devices Off the shelf third party servers and OIP qualified HW

6. From LCS 2003 to OCS 2007 R2 One strategy, one core team – stepwise build-up, fast cycles 5 versions already delivered in 6 years: LCS 2003 [2003]: built SIP/SIMPLE infrastructure for IM and presence (standalone server) LCS 2005 [2005]: introduced highly available pools LCS 2005 SP1 [2006]: brought in high scale, federation, PBX interop… OCS 2007 [2007]: applied these core capabilities to more than just IM, with audio, video and web – peer to peer and multiparty; and UCMA platform OCS 2007 R2 [2009]: rich voice features, mobile clients, platform enhancements… Double digits growth every year for last three years More than 70% of Fortune 100

7. Main investments in OCS 2007 R2 Infrastructure: 64 bits OS Windows Server 2008 SQL Server 2008 CDR, monitoring, archiving improvements Simplified topologies, more roles but less servers Improvement of edge roles CWA: deskshare, call-me-back Code Gallery: webservice built on top of the managed API Collaboration: PSTN audio conferencing bridge with PIN (incl. strong authentication) HD and VGA video Persistent group chat P2P and multiparty RDP desk sharing Presence federation with Cisco, IBM Video interop (HP, Polycom, Tandberg…) XMPP gateway Voice/telephony: Faster call setup, improved media stack, lower latency, standard conforming CNG G.711 to Mediation Server on LAN Direct SIP to IP-PBX Media resiliency on signaling loss Team calls, hunt groups, basic ACD with music on hold and IVR Boss-Admin scenarios, call delegation, admin and attendant console SIP trunking to carriers Mobility: Fixed mobile convergence: single number, single voice mail Performance improvements Support for variety of device platforms Platform: First platform w/ Signaling, Media and Speech Workflow integration

8. Agenda Introduction First look at Communicator “14” Voice Capabilities and Interoperability Developer Platform enhancements For more information

10. Connecting with everything you need

12. Based on information in SharePoint

14. Multiple language support

16. Organization chart view

18. Visible by others unless disabled via privacy settings

21. Survivable Branch Appliances

22. Call Admission Control

23. More & cheaper phone models

24. Call Park, Malicious Call Trace, and other features

26. Attendant Console

27. Response Groups

28. SIP Trunking

29. Dial-in audio conferencing

30. Higher def video

32. IM & Rich Presence

33. Most common voice features

34. Unified messaging

35. Audio and video conferencing

37. No P-ANIs required

38. Integrated Location Information Server (LIS)

39. Locations can be based on subnet, switch, port, WiFi access point

40. Mobility fully supported, for hard phones and soft phones

41. Survivable Branch Appliance (SBA) from multiple suppliers

42. Includes gateway and software in an appliance form factor

43. If WAN fails, branch clients use PSTN gateway in appliance for calls

44. If appliance fails, branch clients use data center as backup

45. Automatic failover and failback

46. Fully Configurable with locations, topology, links, and limits for voice & video

47. Dynamically enforced with full path assessed at session initiation

48. If session would exceed limits, re-route or failure

49. Voice calls may be re-routed to the PSTN

52. Conference room (Polycom only)Connexon and Intrado: E-911 Routing Quest and NICE Systems: Call accounting and recording SIP Trunking Announcements: Currently 10 qualified vendors including Verizon, Swisscom, Sprint, and Global Crossing

53. W14 ‘Optimized for’ IP Phones Price High OPTIMIZED FOR Microsoft®Office Communicator Polycom CX3000 Polycom CX700¹ Mid Polycom CX600 Aastra6721 iP Polycom CX500 Aastra6725 iP Location Office desk (Low) Office desk (High) Common Area Conference Room – Will be available in W14 1 – Last update

54. Architectural Enhancements Streamlined server deployment Eliminated need for standalone mediation Co-location of all server roles except monitoring Data center disaster recovery options Single pool split across separate data centers Automatic failover to secondary data center Multi-level monitoring and alerting Hardware and software component Pool level via synthetic transactions End to end service level

55. PBX InteroperabilityFor Customers not yet ready to replace PBX VOICE OCS user PBX user VOICE OCS voice networks with any PBX Direct SIP for signaling G.711 & other standard codecs CONFERENCING OCS conferencing connects to any PBX Direct SIP for signaling G.711 & other standard codecs PRESENCE OCS presence is available to any PBX SIP verbs to get and set presence OCS PBX Direct SIP CONFERENCING PBX user w/ OCS conf OCS PBX Direct SIP PRESENCE PBX user w/ OCS IM/P SIP get and set OCS PBX Note: Voice and conferencing via certified gateway if PBX does not natively support Direct SIP

56. PBX Interoperability Streamlining Unified Conferencing for PBX phone users PBX phone automatically called upon meeting join

57. PBX Interoperability Common Options Chosen by Customers

58. Agenda Introduction First look at Communicator “14” Voice Capabilities and Interoperability Developer Platform enhancements For more information

60. Find/Browse people

61. View availability, photo, location

62. Check contact card

64. Click to browse to same URL or launch same program.

66. Conversation window extension

67. Contact Card extension

69. Single identity and managed directory

70. Put the person at the center of your focusAdditional resources Microsoft Communications Server “14” First Look http://www.microsoft.com/communicationsserver/ Partner Announcement Overview and links http://blogs.technet.com/uc/archive/2010/03/23/partners-announce-solutions-to-complement-microsoft-communications-server-14.aspx Microsoft RFP Response download available from the “Learn More” page http://www.microsoft.com/communicationsserver/ Attend Tech Ed

71. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

72. Reference: Sample R2 Customers