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A Crash Course on Creativity
Assignment 2: Paying Attention




          New Haven, CT




        Chi Min Seow

          10/30/2012
Nica’s Market




	
  
Before	
  you	
  enter	
  the	
  store	
  
Nica’s	
  Market	
  always	
  has	
  some	
  outstanding	
  storefront	
  decorations.	
  Right	
  now,	
  in	
  
response	
  to	
  the	
  fall	
  season,	
  there	
  are	
  many	
  pumpkins	
  of	
  various	
  sizes	
  on	
  display.	
  
The	
   store	
   sign,	
   which	
   can	
   be	
   seen	
   in	
   the	
   picture,	
   is	
   large	
   enough	
   and	
   it	
   sprawls	
  
across	
  the	
  store	
  horizontally.	
  The	
  transparent	
  glasses	
  are	
  always	
  clean	
  and	
  people	
  
can	
  always	
  see	
  how	
  fresh	
  their	
  produce	
  is	
  when	
  walking	
  past.	
  	
  
	
  
Environment	
  
As	
   soon	
   as	
   I	
   entered	
   the	
   door,	
   the	
   bell	
   emitted	
   a	
   familiar	
   ring,	
   and	
   I	
   can	
  
immediately	
   smell	
   the	
   fresh	
   flowers	
   right	
   behind	
   the	
   front	
   door.	
   The	
   indoor	
  
environment	
   gives	
   customers	
   a	
   sense	
   of	
   coziness	
   with	
   brown	
   colored	
   floor	
   and	
  
compact	
  rack	
  arrangements	
  filled	
  with	
  various	
  goods.	
  	
  
	
  
Personnel	
  
For	
   its	
   small	
   size,	
   Nica’s	
   market	
   hires	
   a	
   lot	
   of	
   personnel.	
   All	
   of	
   them	
   are	
   usually	
  
very	
  helpful.	
  I	
  am	
  usually	
  greeted	
  with	
  smiles	
  when	
  I	
  walk	
  in.	
  They	
  make	
  you	
  feel	
  
very	
  special	
  and	
  will	
  go	
  the	
  extra	
  mile	
  to	
  answer	
  your	
  questions.	
  
	
  
	
  
	
  
Products	
  
There	
   is	
   a	
   hot	
   food	
   section	
   behind	
   the	
   store	
   that	
   makes	
   food	
   from	
   scratch.	
   They	
  
also	
   serve	
   made-­‐to-­‐order	
   sandwiches	
   as	
   well.	
   Other	
   than	
   that,	
   the	
   products	
  
displayed	
   at	
   the	
   racks	
   are	
   well	
   organized	
   and	
   dust-­‐free.	
   Quality,	
   sturdy	
   racks	
   are	
  
used	
  in	
  the	
  store.	
  The	
  fruits	
  and	
  vegetables	
  for	
  sale	
  are	
  of	
  superior	
  quality	
  and	
  well	
  
presented.	
  
	
  
Customers	
  
Customers	
   who	
   frequent	
   this	
   store	
   are	
   normally	
   college	
   students	
   looking	
   to	
   grab	
   a	
  
quick	
   bite	
   or	
   supplement	
   their	
   groceries.	
   Due	
   to	
   the	
   small	
   walking	
   lanes,	
  
customers	
   have	
   to	
   make	
   way	
   for	
   each	
   very	
   often.	
   The	
   outdoor	
   seating	
   area	
   is	
   a	
  
welcoming	
   place	
   for	
   customers	
   to	
   consume	
   their	
   meals	
   after	
   purchasing	
   them	
  
from	
  the	
  store.	
  
	
  
Other	
  Observations	
  
The	
  storeowner	
  is	
  someone	
  who	
  cares	
  a	
  lot	
  about	
  his	
  store.	
  It	
  is	
  a	
  frequent	
  sight	
  to	
  
see	
  him	
  arranging	
  goods	
  inside	
  the	
  store.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Orange Street Market	
  




	
  
Before	
  you	
  enter	
  the	
  store	
  
The	
  Orange	
  Street	
  Market	
  is	
  centrally	
  located	
  in	
  the	
  East	
  Rock	
  area	
  in	
  New	
  Haven,	
  
CT.	
  The	
  storefront	
  decoration	
  is	
  not	
  bad	
  either.	
  Pots	
  of	
  plants	
  and	
  seating	
  stables	
  
and	
   chairs	
   are	
   the	
   usual	
   sight.	
   Due	
   to	
   the	
   windy	
   day,	
   the	
   front	
   door	
   was	
   closed	
  
when	
   I	
   visited.	
   The	
   goods	
   blocked	
   majority	
   of	
   the	
   window,	
   making	
   it	
   difficult	
   to	
  
look	
  into	
  the	
  store.	
  
	
  
Environment	
  
The	
   in-­‐store	
   environment	
   is	
   very	
   simple.	
   Decoration	
   does	
   not	
   seem	
   like	
   a	
   high	
  
priority	
   to	
   the	
   storeowners.	
   The	
   racks	
   are	
   arranged	
   at	
   a	
   slanted	
   angle	
   from	
   the	
  
front	
   door	
   in	
   one	
   column,	
   making	
   it	
   difficult	
   to	
   have	
   a	
   good	
   overview	
   of	
   the	
  
products	
  sold.	
  The	
  high	
  racks	
  in	
  the	
  middle	
  also	
  made	
  the	
  store	
  looks	
  smaller	
  than	
  
it	
  actually	
  is.	
  
	
  
Personnel	
  
The	
  personnel	
  did	
  not	
  pay	
  a	
  lot	
  of	
  attention	
  to	
  the	
  incoming	
  customers.	
  The	
  whole	
  
place	
  feels	
  slightly	
  unwelcoming	
  and	
  cold.	
  After	
  walking	
  around	
  aimlessly	
  for	
  more	
  
than	
  5	
  minutes,	
  no	
  one	
  cared	
  to	
  offer	
  any	
  help.	
  
	
  
	
  
Products	
  
Due	
  to	
  its	
  small	
  size,	
  the	
  product	
  choices	
  offered	
  by	
  the	
  store	
  are	
  limited.	
  Besides	
  
some	
   fresh	
   product,	
   meat,	
   seafood	
   and	
   deli,	
   other	
   products	
   are	
   displayed	
   in	
   the	
  
middle	
  of	
  the	
  store.	
  The	
  distance	
  between	
  racks	
  in	
  is	
  very	
  small,	
  making	
  it	
  difficult	
  
to	
  inspect	
  the	
  goods	
  at	
  the	
  most	
  bottom	
  row	
  of	
  the	
  racks.	
  
	
  
Customers	
  
Customers	
  who	
  come	
  here	
  are	
  of	
  various	
  age	
  groups.	
  Compared	
  to	
  other	
  markets	
  
in	
  the	
  area,	
  Orange	
  Street	
  Market	
  is	
  not	
  the	
  most	
  bustling	
  market.	
  	
  
	
  
Other	
  Observations	
  
	
  
	
  
	
  
	
  
	
  
	
  
Romeo & Cesare’s Gourmet	
  




	
  
Before	
  you	
  enter	
  the	
  store	
  
The	
   storefront	
   decoration	
   is	
   highly	
   welcoming.	
   In	
   addition	
   to	
   the	
   pumpkin,	
   the	
  
storeowners	
   also	
   put	
   out	
   straw	
   men	
   to	
   attract	
   customers.	
   The	
   well-­‐maintained	
  
plants	
  and	
  clean	
  glass	
  are	
  good	
  signs	
  that	
  the	
  store	
  is	
  well	
  run.	
  
	
  
Environment	
  
The	
   in-­‐store	
   environment	
   did	
   not	
   disappoint.	
   There	
   is	
   a	
   row	
   of	
   fresh	
   vegetables	
  
immediately	
  behind	
  the	
  front	
  door.	
   Inside	
   the	
  store,	
   there	
   are	
  four	
   columns	
   of	
  low	
  
racks,	
   which	
   enable	
   customers	
   to	
   immediately	
   see	
   the	
   items	
   they	
   need	
   and	
   walk	
  
towards	
  them	
  directly.	
  	
  
	
  
Personnel	
  
The	
   personnel	
   are	
   highly	
   welcoming	
   and	
   patient.	
   They	
   took	
   their	
   time	
   to	
   ask	
  
customers	
  if	
  there	
  is	
  anything	
  they	
  could	
  help	
  with	
  and	
  are	
  not	
  pushy	
  to	
  make	
  a	
  
sale.	
  Food	
  items	
  purchased	
  are	
  delicately	
  handled	
  according	
  to	
  customers	
  needs.	
  
	
  
Products	
  
The	
   store	
   seems	
   to	
   target	
   Mediterranean	
   cuisine.	
   There	
   is	
   a	
   section	
   specifically	
  
reserved	
   for	
   different	
   types	
   of	
   olives	
   and	
   another	
   for	
   different	
   cheeses.	
   The	
   store	
  
does	
  not	
  offer	
  everything	
  under	
  the	
  sun,	
  but	
  they	
  do	
  have	
  a	
  great	
  variety	
  of	
  choices	
  
for	
  customers.	
  
	
  
Customers	
  
Customers	
  range	
  from	
  students	
  to	
  family.	
  There	
  was	
  a	
  family	
  with	
  a	
  relatively	
  large	
  
group	
   of	
   kids	
   dining	
   outside	
   the	
   store	
   as	
   I	
   walked	
   out.	
   Everyone	
   seemed	
   to	
   be	
  
enjoying	
  the	
  different	
  decorations	
  that	
  have	
  been	
  put	
  out.	
  
	
  
Other	
  Observations	
  
A	
  huge	
  tree	
  was	
  uprooted	
  right	
  outside	
  the	
  store	
  by	
  the	
  strong	
  wind	
  last	
  night.	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
          	
  
One Stop Mart & Deli	
  




	
  
Before	
  you	
  enter	
  the	
  store	
  
Much	
  effort	
  can	
  be	
  put	
  into	
  the	
  decoration	
  of	
  the	
  area	
  in	
  front	
  of	
  the	
  store.	
  As	
  of	
  
now,	
   there	
   is	
   a	
   table	
   with	
   two	
   benches	
   and	
   nothing	
   more.	
   Although	
   it	
   is	
   fall	
  
season,	
  the	
  massive	
  accumulation	
  of	
  dried	
  leaves	
  outside	
  is	
  not	
  a	
  welcoming	
  sign.	
  	
  
	
  
Environment	
  
The	
  store	
  is	
  split	
  into	
  two	
  halves.	
  On	
  one	
  side	
  there	
  is	
  a	
  small	
  kitchen	
  serving	
  fresh	
  
Middle	
  Eastern	
  cuisine,	
  on	
  the	
  other	
  side,	
  there	
  is	
  a	
  small	
  section	
  for	
  groceries.	
  The	
  
floor	
   is	
   covered	
   with	
   white	
   tiles	
   and	
   due	
   to	
   the	
   indoor	
   kitchen,	
   the	
   walls	
   are	
  
slightly	
  stained	
  with	
  grease.	
  
	
  
Personnel	
  
This	
   is	
   a	
   family	
   owned	
   store;	
   the	
   personnel	
   are	
   largely	
   made	
   of	
   own	
   family	
  
members.	
   When	
   I	
   was	
   there,	
   I	
   was	
   looking	
   for	
   Tahini	
   (sesame	
   seed	
   paste)	
   in	
   the	
  
store	
  and	
  was	
  having	
  a	
  difficult	
  time	
  locating	
  it.	
  Luckily	
  for	
  the	
  helpful	
  personnel,	
  
the	
  issue	
  was	
  resolved.	
  He	
  was	
  also	
  patient	
  enough	
  to	
  introduce	
  different	
  brands	
  of	
  
the	
  same	
  product.	
  
	
  
	
  
	
  
Products	
  
The	
   goods	
   displayed	
   at	
   the	
   groceries	
   section	
   are	
   not	
   well	
   arranged	
   and	
   most	
   of	
  
them	
   are	
   dusty.	
   The	
   freshly	
   prepared	
   food	
   however,	
   is	
   made	
   to	
   order	
   and	
   seems	
  
authentic.	
  
	
  
Customers	
  
Customers	
  are	
  usually	
  individuals	
  or	
  a	
  very	
  small	
  group	
  of	
  people	
  looking	
  for	
  quick	
  
meals.	
  	
  
	
  
Other	
  Observations	
  
There	
  is	
  a	
  huge	
  empty	
  space	
  in	
  the	
  middle	
  of	
  the	
  store,	
  which	
  could	
  be	
  better	
  used	
  
to	
  display	
  goods.	
  	
  
	
  
Hanmi Oriental Food & Gift Shop	
  




	
  
Before	
  you	
  enter	
  the	
  store	
  
Elaborative	
  decoration	
  is	
  nowhere	
  to	
  be	
  seen	
  compared	
  to	
  other	
  stores	
  in	
  the	
  area.	
  
One	
   major	
   discovery	
   is	
   the	
   cute	
   store	
   sign	
   hanging	
   right	
   above	
   the	
   door.	
   Other	
  
than	
  that,	
  there	
  are	
  two	
  brightly	
  lit	
  signs	
  written	
  in	
  Korean.	
  
	
  
Environment	
  
The	
  store	
  is	
  very	
  clean	
  and	
  well	
  organized.	
  There	
  are	
  three	
  fully	
  stocked	
  columns	
  
of	
  various	
  products	
  appropriately	
  labeled.	
  	
  
	
  
Personnel	
  
The	
  personnel	
  are	
  very	
  relaxed.	
  They	
  only	
  stepped	
  in	
  when	
  requested.	
  When	
  I	
  first	
  
entered	
  the	
  store,	
  I	
  couldn’t	
  see	
  anyone	
  inside,	
  but	
  after	
  awhile,	
  they	
  came	
  out	
  to	
  
greet	
  me.	
  
	
  
Products	
  
Besides	
   food	
   products,	
   they	
   also	
   sell	
   kitchenware	
   and	
   other	
   materials	
   for	
  
entertainment.	
  There	
  is	
  a	
  combination	
  of	
  perishable	
  and	
  non-­‐perishable	
  goods	
  but	
  
they	
  all	
  are	
  inclined	
  towards	
  Korean	
  cuisine.	
  
	
  
	
  
Customers	
  
There	
  wasn’t	
  anyone	
  else	
  inside	
  the	
  store	
  when	
  I	
  was	
  there.	
  Perhaps	
  it	
  was	
  at	
  a	
  low	
  
time	
  of	
  the	
  day	
  when	
  I	
  visited	
  
	
  
Other	
  Observations	
  
The	
  shop	
  owners	
  have	
  a	
  dog,	
  which	
  is	
  as	
  friendly	
  as	
  the	
  owners.	
  
	
  
	
  	
  
State Fish Farm Market 	
  




	
  
Before	
  you	
  enter	
  the	
  store	
  
The	
   first	
   glance	
   of	
   the	
   store	
   gives	
   the	
   impression	
   that	
   it	
   is	
   not	
   very	
   organized.	
  
Products	
  can	
  be	
  seen	
  stacked	
  right	
  behind	
  the	
  clear	
  glass.	
  	
  
	
  
Environment	
  
A	
   strong	
   seafood	
   odor	
   immediately	
   caught	
   the	
   attention	
   as	
   I	
   entered	
   the	
   store.	
  
There	
   is	
   a	
   seafood	
   section	
   in	
   the	
   store,	
   which	
   is	
   wide	
   open	
   to	
   the	
   air	
   circulation	
  
inside	
  the	
  store.	
  The	
  products	
  are	
  all	
  over	
  the	
  place	
  instead	
  of	
  neatly	
  stacked.	
  
	
  
Personnel	
  
The	
   storeowner	
   was	
   wearing	
   an	
   earphone	
   in	
   one	
   ear,	
   giving	
   an	
   impression	
   that	
  
customers	
  are	
  usually	
  not	
  given	
  full	
  attention.	
  	
  
	
  
Products	
  
The	
  products	
  are	
  not	
  the	
  freshest.	
  Some	
  of	
  them	
  are	
  even	
  near	
  date	
  of	
  expiry.	
  	
  
	
  
Customers	
  
Unsurprisingly,	
  there	
  was	
  no	
  customer	
  inside	
  the	
  store.	
  	
  
	
  
	
  
Other	
  Observations	
  
For	
  a	
  store	
  situated	
  at	
  a	
  heavily	
  trafficked	
  junction	
  with	
  a	
  huge	
  parking	
  space	
  right	
  
in	
  front	
  of	
  the	
  store,	
  the	
  business	
  of	
  the	
  store	
  could	
  be	
  much	
  better.	
  
	
  

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A crash course on creativity paying attention

  • 1. A Crash Course on Creativity Assignment 2: Paying Attention New Haven, CT Chi Min Seow 10/30/2012
  • 2. Nica’s Market   Before  you  enter  the  store   Nica’s  Market  always  has  some  outstanding  storefront  decorations.  Right  now,  in   response  to  the  fall  season,  there  are  many  pumpkins  of  various  sizes  on  display.   The   store   sign,   which   can   be   seen   in   the   picture,   is   large   enough   and   it   sprawls   across  the  store  horizontally.  The  transparent  glasses  are  always  clean  and  people   can  always  see  how  fresh  their  produce  is  when  walking  past.       Environment   As   soon   as   I   entered   the   door,   the   bell   emitted   a   familiar   ring,   and   I   can   immediately   smell   the   fresh   flowers   right   behind   the   front   door.   The   indoor   environment   gives   customers   a   sense   of   coziness   with   brown   colored   floor   and   compact  rack  arrangements  filled  with  various  goods.       Personnel   For   its   small   size,   Nica’s   market   hires   a   lot   of   personnel.   All   of   them   are   usually   very  helpful.  I  am  usually  greeted  with  smiles  when  I  walk  in.  They  make  you  feel   very  special  and  will  go  the  extra  mile  to  answer  your  questions.        
  • 3. Products   There   is   a   hot   food   section   behind   the   store   that   makes   food   from   scratch.   They   also   serve   made-­‐to-­‐order   sandwiches   as   well.   Other   than   that,   the   products   displayed   at   the   racks   are   well   organized   and   dust-­‐free.   Quality,   sturdy   racks   are   used  in  the  store.  The  fruits  and  vegetables  for  sale  are  of  superior  quality  and  well   presented.     Customers   Customers   who   frequent   this   store   are   normally   college   students   looking   to   grab   a   quick   bite   or   supplement   their   groceries.   Due   to   the   small   walking   lanes,   customers   have   to   make   way   for   each   very   often.   The   outdoor   seating   area   is   a   welcoming   place   for   customers   to   consume   their   meals   after   purchasing   them   from  the  store.     Other  Observations   The  storeowner  is  someone  who  cares  a  lot  about  his  store.  It  is  a  frequent  sight  to   see  him  arranging  goods  inside  the  store.                                                        
  • 4. Orange Street Market     Before  you  enter  the  store   The  Orange  Street  Market  is  centrally  located  in  the  East  Rock  area  in  New  Haven,   CT.  The  storefront  decoration  is  not  bad  either.  Pots  of  plants  and  seating  stables   and   chairs   are   the   usual   sight.   Due   to   the   windy   day,   the   front   door   was   closed   when   I   visited.   The   goods   blocked   majority   of   the   window,   making   it   difficult   to   look  into  the  store.     Environment   The   in-­‐store   environment   is   very   simple.   Decoration   does   not   seem   like   a   high   priority   to   the   storeowners.   The   racks   are   arranged   at   a   slanted   angle   from   the   front   door   in   one   column,   making   it   difficult   to   have   a   good   overview   of   the   products  sold.  The  high  racks  in  the  middle  also  made  the  store  looks  smaller  than   it  actually  is.     Personnel   The  personnel  did  not  pay  a  lot  of  attention  to  the  incoming  customers.  The  whole   place  feels  slightly  unwelcoming  and  cold.  After  walking  around  aimlessly  for  more   than  5  minutes,  no  one  cared  to  offer  any  help.      
  • 5. Products   Due  to  its  small  size,  the  product  choices  offered  by  the  store  are  limited.  Besides   some   fresh   product,   meat,   seafood   and   deli,   other   products   are   displayed   in   the   middle  of  the  store.  The  distance  between  racks  in  is  very  small,  making  it  difficult   to  inspect  the  goods  at  the  most  bottom  row  of  the  racks.     Customers   Customers  who  come  here  are  of  various  age  groups.  Compared  to  other  markets   in  the  area,  Orange  Street  Market  is  not  the  most  bustling  market.       Other  Observations              
  • 6. Romeo & Cesare’s Gourmet     Before  you  enter  the  store   The   storefront   decoration   is   highly   welcoming.   In   addition   to   the   pumpkin,   the   storeowners   also   put   out   straw   men   to   attract   customers.   The   well-­‐maintained   plants  and  clean  glass  are  good  signs  that  the  store  is  well  run.     Environment   The   in-­‐store   environment   did   not   disappoint.   There   is   a   row   of   fresh   vegetables   immediately  behind  the  front  door.   Inside   the  store,   there   are  four   columns   of  low   racks,   which   enable   customers   to   immediately   see   the   items   they   need   and   walk   towards  them  directly.       Personnel   The   personnel   are   highly   welcoming   and   patient.   They   took   their   time   to   ask   customers  if  there  is  anything  they  could  help  with  and  are  not  pushy  to  make  a   sale.  Food  items  purchased  are  delicately  handled  according  to  customers  needs.     Products   The   store   seems   to   target   Mediterranean   cuisine.   There   is   a   section   specifically   reserved   for   different   types   of   olives   and   another   for   different   cheeses.   The   store  
  • 7. does  not  offer  everything  under  the  sun,  but  they  do  have  a  great  variety  of  choices   for  customers.     Customers   Customers  range  from  students  to  family.  There  was  a  family  with  a  relatively  large   group   of   kids   dining   outside   the   store   as   I   walked   out.   Everyone   seemed   to   be   enjoying  the  different  decorations  that  have  been  put  out.     Other  Observations   A  huge  tree  was  uprooted  right  outside  the  store  by  the  strong  wind  last  night.                                                  
  • 8. One Stop Mart & Deli     Before  you  enter  the  store   Much  effort  can  be  put  into  the  decoration  of  the  area  in  front  of  the  store.  As  of   now,   there   is   a   table   with   two   benches   and   nothing   more.   Although   it   is   fall   season,  the  massive  accumulation  of  dried  leaves  outside  is  not  a  welcoming  sign.       Environment   The  store  is  split  into  two  halves.  On  one  side  there  is  a  small  kitchen  serving  fresh   Middle  Eastern  cuisine,  on  the  other  side,  there  is  a  small  section  for  groceries.  The   floor   is   covered   with   white   tiles   and   due   to   the   indoor   kitchen,   the   walls   are   slightly  stained  with  grease.     Personnel   This   is   a   family   owned   store;   the   personnel   are   largely   made   of   own   family   members.   When   I   was   there,   I   was   looking   for   Tahini   (sesame   seed   paste)   in   the   store  and  was  having  a  difficult  time  locating  it.  Luckily  for  the  helpful  personnel,   the  issue  was  resolved.  He  was  also  patient  enough  to  introduce  different  brands  of   the  same  product.        
  • 9. Products   The   goods   displayed   at   the   groceries   section   are   not   well   arranged   and   most   of   them   are   dusty.   The   freshly   prepared   food   however,   is   made   to   order   and   seems   authentic.     Customers   Customers  are  usually  individuals  or  a  very  small  group  of  people  looking  for  quick   meals.       Other  Observations   There  is  a  huge  empty  space  in  the  middle  of  the  store,  which  could  be  better  used   to  display  goods.      
  • 10. Hanmi Oriental Food & Gift Shop     Before  you  enter  the  store   Elaborative  decoration  is  nowhere  to  be  seen  compared  to  other  stores  in  the  area.   One   major   discovery   is   the   cute   store   sign   hanging   right   above   the   door.   Other   than  that,  there  are  two  brightly  lit  signs  written  in  Korean.     Environment   The  store  is  very  clean  and  well  organized.  There  are  three  fully  stocked  columns   of  various  products  appropriately  labeled.       Personnel   The  personnel  are  very  relaxed.  They  only  stepped  in  when  requested.  When  I  first   entered  the  store,  I  couldn’t  see  anyone  inside,  but  after  awhile,  they  came  out  to   greet  me.     Products   Besides   food   products,   they   also   sell   kitchenware   and   other   materials   for   entertainment.  There  is  a  combination  of  perishable  and  non-­‐perishable  goods  but   they  all  are  inclined  towards  Korean  cuisine.      
  • 11. Customers   There  wasn’t  anyone  else  inside  the  store  when  I  was  there.  Perhaps  it  was  at  a  low   time  of  the  day  when  I  visited     Other  Observations   The  shop  owners  have  a  dog,  which  is  as  friendly  as  the  owners.        
  • 12. State Fish Farm Market     Before  you  enter  the  store   The   first   glance   of   the   store   gives   the   impression   that   it   is   not   very   organized.   Products  can  be  seen  stacked  right  behind  the  clear  glass.       Environment   A   strong   seafood   odor   immediately   caught   the   attention   as   I   entered   the   store.   There   is   a   seafood   section   in   the   store,   which   is   wide   open   to   the   air   circulation   inside  the  store.  The  products  are  all  over  the  place  instead  of  neatly  stacked.     Personnel   The   storeowner   was   wearing   an   earphone   in   one   ear,   giving   an   impression   that   customers  are  usually  not  given  full  attention.       Products   The  products  are  not  the  freshest.  Some  of  them  are  even  near  date  of  expiry.       Customers   Unsurprisingly,  there  was  no  customer  inside  the  store.        
  • 13. Other  Observations   For  a  store  situated  at  a  heavily  trafficked  junction  with  a  huge  parking  space  right   in  front  of  the  store,  the  business  of  the  store  could  be  much  better.