This is the second assignment for "a Crush Course on Creativity" by Tine Seelig. It is amazing how much you can learn by simply paying attention with a perspective!

1. serving the customers
Crush Course on Creativity Assignment 2
“Observation Lab”
by Chieko Azuma

2. Easy access

3. Accommodate the
customers’ schedule.
You can buy limited items sold only on
weekends during the week here!

4. Clear Information
• items on discount
• how to coordinate them
• prices

5. Embracing the subtle yet
different needs

6. Create needs!
They are irresistibly cute...I wanted to
buy them so badly.

7. Create the line of move.
Smooth operation leads to customer
satisfaction.

8. Make up for dummies.
• Not everyone knows how to make up.
• Not everyone wants to study how to make up.
• Still may want to try if it is made simple.

9. Body language?!
Better communicate better.
Felt invited. Felt rejected.

10. Fin