For hospital administrators and those responsible for customer and patient-centric care, you need to read this short white paper on helping to facilitate travel for friends and family of your patients.

1. At some point in time in your health care career, you have
likely had to make that tough phone call to inform a family
member or loved one that there has been an accident, a
complication following surgery or that it is time to come
and say their goodbyes.
That news alone can create a shock wave of emotion.
Having to deal with travel planning after hanging up the
phone can add an untenable level of stress.
Today, family and friends of your patient are typically been
on their own when it comes to planning travel. At best, the
hospital may list a few hotels on its website that are close
by. Perhaps there is even a negotiated rate. But the guest
still has to find an available room nearby.
We designed our Care Travel program to give you a simple,
customized way to assist the family and loved ones of your
patients with their travel, without increasing staff or costs.
Getting family and loved ones
to your patient’s side is an
important element of care
As an added
benefit for
hospital groups,
let their trips
generate a
donation to your
foundation or
your non-profit.
(continued)
Expanding
Patient Care
to include
a Travel Care Program
Concierge Playbook 101
Anually we contribute
a minimum of $1 or 5% of
our revenues per trip

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Why should you get involved in travel?
When called to the patient’s side, the friends and family already have to deal with travel
and quite often have to place a call either to the hospital or to the family to get
information to begin their planning. Their questions include:
• What is the closest affordable hotel?
• What is the closest airport?
• Will I need a rental car?
• What is the hospital address?
With just the first question on this list, there are many possible answers, as affordable to
one is often not affordable to another. And close is also relative. Even if you have a
negotiated rate with one or more local hotels, there may not be rooms available.
This is clearly not what the family or your team should be focusing on. We have
professionals poised to handle all of these questions, plus we have highly competitive
rates and a service guarantee on all bookings made with hospitals.tripplanz.com.
By offering a Travel Care program, you can:
• Alleviate the burden on the family and allow them to focus on the patient
• Reduce the distractions on your admissions, front desk, operator, nurses’ station
staff, emergency staff and your social workers/chaplains
• Get friends’ and family to the patient’s side more quickly by just providing a list of
available hotel rooms based on their travel dates
• Provide the highest level of service, with no incremental cost or staffing
requirements from your facility
• Differentiate your services from other competitive facilities

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Launching Your Travel Care Program
Extend patient care to help their friends and loved ones visit.
The Travel Care Program was designed for hospitals,
clinics, hospice, nursing homes, rehabilitation centers
and any other care facility.
The purpose of the program is to provide a way to plan
travel to your facility, without having to know where you
are physically located. The system automatically
provides available hotels within a 15-mile radius, the
closest airport and car rental facilities, plus driving
directions.
The program begins with Rock the World creating a
customized website for your organization. If you have
multiple facilities, we can create a custom-landing
page for each of your facilities.
Once you have called us or visited our site to sign up
and have provided a high res copy of your logo, we
can literally have your site operational the next day.
Each organization has its own unique URL, which is used
to track the bookings made by the friends and family of
your patients. These analytics are provided back to
you on a quarterly basis.
We also create a customized graphical widget (a high
resolution graphic) for your website. That widget is
linked to your custom-landing page. As long as the
widget is placed on the home page of your site, there is
no ongoing cost for the program. You may also insert
our hotel booking widget directly to your patient
information page.
We then work with your marketing team on how to
communicate the availability of the program to your
patients, their friends and family and your staff.
We help you develop an integrated rollout and ongoing
marketing program. We also provide monthly analytics
to help you gauge usage and to tweak your program
as needed.
For private label customers, payment of the earned
donations is made to your organization (or the charity of
choice if you are not a registered 501c3) annually.
Getting started is
as simple as
making the
decision and
making the call.
We are by your
side every step of
the way.
Chicke Fitzgerald
CEO and Co-Founder
Rock the World Enterprises

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The Benefits of Launching a Travel Care Program
There is no
cost to your
facility for
your custom
travel site
and no
additional
staff needed
It allows
everyone to
focus on the
patient
It extends
family
centered
care to those
needed to
support the
family
5% of
program
revenues are
donated to
the charity of
choice

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We customize
your hospital's
booking site
You add the
Travel Care
Program
widgets to your
website
We provide
magnets and
information
cards to your
staff
The traveler
books and we
pay 5% of
revenues to
your foundation
or charity
The program is launched in days, not weeks or months. All we need is a
high-resolution logo and your marketing text and we can set up your
custom site and your “Travel To” widget.
As long as you put the travel widget on your home page, there is no cost
to implement the program. Additionally, we are there to help you
promote the program and measure its success.
We provide the service to your travelers, both online, via mobile and via
phone. And we provide tools for your staff to help them spread the word.
For hospital groups that private label our product, we contribute a
minimum of $1 per trip or 5% of our revenues to you (or your favorite
charity if you are not a 501c3).
How does Care Travel work?
Paid quarterly

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(continued)
Hotel
Booking
Airline
Tickets
Car
Rental
Driving
Directions
Best hotel rates guaranteed
Search within 15 miles of
your facility
Sort by top picks, price,
rating, hotel name, area or
landmark
View Customer Reviews
Search for best rates for up to
three outbound and
destination airports
Grid with results for multiple
airlines
Package offer of air plus hotel
is often least expensive route
Search for by car type and
rental Car Company
Grid with results for multiple
car companies and car types
Traveler pays for car rental at
the rental counter
For family and friends that are
driving to the hospital, the site
auto-fills the hospital’s address
The site provides turn-by-turn
directions

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Please call Chicke Fitzgerald
at 813-925-0789 or visit us at
www.solutionz.com/
to learn more about how
you can launch your
Travel Care Program.
The friends and families of
your patients travel anyway.
Now, play a part in helping
them get there with a Travel
Care program.
Also ask about our TravelingtoGive program
for your staff, board, donors and volunteers,
as well as personnel visiting your hospital on
business. All they have to do is click, travel
and give, with each trip they take.
We provide a dedicated site for your
organization and donate 5% of revenues to
your charity of choice.

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Pellentesque habitant morbi
Solutionz is a global consulting and technology development company
For information about the company: http://www.solutionz.com
For information about our services: http://www.solutionz.com/tripplanz.html
CEO and Founder: Chicke Fitzgerald
13851 W. Hillsborough Avenue, Suite 312, Tampa FL 33635
Phone 1-813-925-0789 FAX 1-813-925-8199