IT support

Chi Roland Awah Evina
Chi Roland Awah EvinaUnisys um Unisys International
Chi Roland Awah Evina
New Town Street, Limbe, South West Region.
(+237) 671 73 12 97, 69 41 76 574
chiroland3000@yahoo.com
Personal Profile
Marital Status: Single
Nationality: Cameroonian
Gender: Male
Languages: French and English.
Career Objective
I am passionate about technology, obsessed with getting things right and thrives on solving
complex problems. I am a proactive, data driven individual who is able to work in
collaboration with others to produce professional, accurate and timely solution. As a fast
learner i can quickly pick up unfamiliar technologies, which in turn allows me to easily
diagnose problems and keep everything running perfectly. With a strong background in
providing support for the implementation, troubleshooting and maintenance of Information
Technology systems, I will be an immediate asset to your company. I have experience from
inception to delivery using a variety of web-based technologies, and I am proficient in
troubleshooting problems within applications and the network. Right now I am looking for a
suitable position with a company that wants to recruit the most talented, dedicated and
capable workers on the market.
Education and Training
Diploma in System Engineering (IPMC Spintex Branch)
Microsoft Certified IT Professional Server Administrator (MCITP)
CompTIA A+ (IPMC Spintex Branch)
CompTIA N+ (IPMC Spintex Branch)
Linux Administration (IPMC Spintex Branch)
Diploma in Computer Maintenance
General Certificate of Education (G.C.E Advanced and Ordinary Level Certificates)
Skills
• Deployment of Windows Server 2008 R2 and 2012.
• Configuring DHCP and DNS.
• Configuring and Troubleshooting Windows Server 2008 R2 and 2012 Network
Infrastructure
• Configuring and Troubleshooting Windows Server 2008 R2 and 2012 Active Domain
Services.
• Designing Windows Server 2008 R2 and 2012 Active Directory Infrastructure and
Services
• Linux Server installation, managing Users and Groups, Navigating Unix File System.
• Virtualization using VM ware.
• Ensuring that a company’s computer network remains functional on an optimal level
• Making sure that all computers and peripherals on LANs and WANs are in perfect
working order
• Handle server maintenance and backup duties
• Installing operating systems and other software on computers and ensure proper
connectivity on the network
• Configuring and maintaining firewalls
• Setting up network permissions for each user based on instruction provided by the
management
• Handling email administration and user logon and access privileges
• Laying network cables and hard-wire jacks and workstations
• Ensuring that each workstation has antivirus software installed to ward off virus threats
from the internet
• Setting up all workstations to access the internet and ensure that any unsavory sites
are blocked at the server level
• Ward off hackers, malware and spyware by putting appropriate measures in action
• Designing networks and making plans for effective deployment.
• Handling authorization of directory services and configuration of authentication
• Maintaining network facilities such as drivers and settings of each individual
workstation on the network
• Troubleshooting software and hardware issues on the network and on each individual
workstation
• Administering the work of servers, printers, scanners, routers, switches,UPS and
smart phones and handle security updates
• Network monitoring.
• Testing the weakness of the network.
• Keeping an eye out for needed updates.
• Installing and implementing security programs in many cases, E-mail and Internet
filters.
• Evaluating implementing network management software.
• Monitoring network traffic and bottleneck.
• Installation and configuration of all kinds of Digital and Analogue Cameras (PTZ,VMD
and all indoor and outdoor camera )
• Involved in setting IT policies, technical standards and methods.
• Helping colleagues with complex and simple technical issues.
• Carrying out computer operator functions in support of the Information Technology
department.
• Coordinating all aspects of an IT project.
• Attending face to face meetings with end users and senior managers.
• Helping to install and improve computer software and network equipment.
• Acting as a gatekeeper to incoming inquiries to the IT department.
• Maintaining a good rapport with service users and customers.
• Managing multiple areas of technology in multiple departments.
• Performing audits of IT assets and equipment.
• Overseeing new system facilitation.
• Assisting with IT forecasting and reporting duties.
• Travelling to various client sites and to remote users.
• Advising clients on IT policies, costs and trends.
• Negotiating with 3rd party suppliers to faciliate fault fixes.
• Ensuring projects are completed within cost and time constraints.
• Working on client site support projects.
Employment
NASCIG–TELECOM-Limbe, Cameroon.
NETWORK TECHNICIAN June 2008 – April, 2011
 Providing emergency on-call support on a rotating schedule.
 Documenting various troubleshooting attempts so as to eliminate potential problems
and then systematically pinpoint the root cause of a system breakdown.
 Updating a company’s antivirus software and making sure that it is properly licensed.
 Installing routers, laying cables and configuring networks.
 Carrying out audits of hardware and software.
 Looking after internal as well as third party applications.
 Delegating repair work to support staff.
 Installing wireless Access point, transmitters and receivers.
 Building, maintaining and growing the computers within the organization.
 Replacing toner cartridges printers.
 Keeping network logs up to date.
 Answering technical queries from members of staff.
 Keeping computer software up-to-date.
 Managing user data.
 Analyzing logs and information provided by monitoring tools.
 Uploading and configuring system software.
MDR SPACE LTD- YAOUNDE
IT Manager 2015 - 2016
 Coordinating the MTN Yaounde metro fiber optic trench digging and laying of fiber.
 Coordinating the installation of security cameras at the Huawei workers residence
 Coordinating the installation of Surveillance camera at various public and private
buildings.
 Allocating repair work to the technical training.
 Installing wireless Access point, transmitters and receivers.
 Setting budgets and agreeing project time scales and deadlines with clients.
 Holding weekly internal and external meetings on progress.
 Single point of contact for all communications between the customers and Company.
 Managing staff to ensure that all milestones are achieved within the agreed
timeframes.
 Ensuring effective quality control processes are in place to monitor deliverables
produced.
 Maintaining client Relationship.
 Responsible for identifying, analyzing, measuring and managing project risks.
 Ensuring that projects conform to company’s methodology and required standards.
 Conducting regular impact analysis in order to assess the consequences of the project
deliverables on other sections of the business.
 Keeping accurate administrative records of expenditure, accounting, costing and
billing.
 Assisting the technical team in their design and development tasks.
 Producing project definitions to include validated functional requirements, scope, roles,
responsibilities, budgets, timescales and resources.
 Communicating effectively with business users and IT suppliers.
 Providing written protocols and guidance to IT staff and to end-users.
 Overseeing large, multiple and complex projects.
 Able to work under strict conditions and constraints.
 A keen eye for detail.
 IT infrastructure planning and development.
 Proven track record in IT project management.
 Demonstrable evidence of designing and implementing successful IT projects.
 Managing expectations across multiple audiences.
 Experience of working on many diverse and varied projects.
Achievements
Awards: Best Networking Student (2014)
• IPMC Spintex Branch
Hobbies and interests
Watching Football Match, reading, travelling, meeting people, surfing the net, listening to
music, playing Observing people and the ever-changing process of human interaction with
nature, learning new cultures and Traditions.
References
Tumbong Leonard
General Manager Nascig Telecom
Address:P.o Box 1432, New Town, Limbe, South West Region, Cameroon.
Tel: (233) 691338486
Email: nascigtelecom@gmail.com
Mawuli Kodzo Normenyo
Lecturer IPMC Spintex Branch
Accra, Ghana.
Tel: +23324063459
Email:spintex@ipmcghana.com

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IT support

  • 1. Chi Roland Awah Evina New Town Street, Limbe, South West Region. (+237) 671 73 12 97, 69 41 76 574 chiroland3000@yahoo.com Personal Profile Marital Status: Single Nationality: Cameroonian Gender: Male Languages: French and English. Career Objective I am passionate about technology, obsessed with getting things right and thrives on solving complex problems. I am a proactive, data driven individual who is able to work in collaboration with others to produce professional, accurate and timely solution. As a fast learner i can quickly pick up unfamiliar technologies, which in turn allows me to easily diagnose problems and keep everything running perfectly. With a strong background in providing support for the implementation, troubleshooting and maintenance of Information Technology systems, I will be an immediate asset to your company. I have experience from inception to delivery using a variety of web-based technologies, and I am proficient in troubleshooting problems within applications and the network. Right now I am looking for a suitable position with a company that wants to recruit the most talented, dedicated and capable workers on the market. Education and Training Diploma in System Engineering (IPMC Spintex Branch) Microsoft Certified IT Professional Server Administrator (MCITP) CompTIA A+ (IPMC Spintex Branch) CompTIA N+ (IPMC Spintex Branch) Linux Administration (IPMC Spintex Branch) Diploma in Computer Maintenance General Certificate of Education (G.C.E Advanced and Ordinary Level Certificates)
  • 2. Skills • Deployment of Windows Server 2008 R2 and 2012. • Configuring DHCP and DNS. • Configuring and Troubleshooting Windows Server 2008 R2 and 2012 Network Infrastructure • Configuring and Troubleshooting Windows Server 2008 R2 and 2012 Active Domain Services. • Designing Windows Server 2008 R2 and 2012 Active Directory Infrastructure and Services • Linux Server installation, managing Users and Groups, Navigating Unix File System. • Virtualization using VM ware. • Ensuring that a company’s computer network remains functional on an optimal level • Making sure that all computers and peripherals on LANs and WANs are in perfect working order • Handle server maintenance and backup duties • Installing operating systems and other software on computers and ensure proper connectivity on the network • Configuring and maintaining firewalls • Setting up network permissions for each user based on instruction provided by the management • Handling email administration and user logon and access privileges • Laying network cables and hard-wire jacks and workstations
  • 3. • Ensuring that each workstation has antivirus software installed to ward off virus threats from the internet • Setting up all workstations to access the internet and ensure that any unsavory sites are blocked at the server level • Ward off hackers, malware and spyware by putting appropriate measures in action • Designing networks and making plans for effective deployment. • Handling authorization of directory services and configuration of authentication • Maintaining network facilities such as drivers and settings of each individual workstation on the network • Troubleshooting software and hardware issues on the network and on each individual workstation • Administering the work of servers, printers, scanners, routers, switches,UPS and smart phones and handle security updates • Network monitoring. • Testing the weakness of the network. • Keeping an eye out for needed updates. • Installing and implementing security programs in many cases, E-mail and Internet filters. • Evaluating implementing network management software. • Monitoring network traffic and bottleneck. • Installation and configuration of all kinds of Digital and Analogue Cameras (PTZ,VMD and all indoor and outdoor camera ) • Involved in setting IT policies, technical standards and methods. • Helping colleagues with complex and simple technical issues. • Carrying out computer operator functions in support of the Information Technology department. • Coordinating all aspects of an IT project.
  • 4. • Attending face to face meetings with end users and senior managers. • Helping to install and improve computer software and network equipment. • Acting as a gatekeeper to incoming inquiries to the IT department. • Maintaining a good rapport with service users and customers. • Managing multiple areas of technology in multiple departments. • Performing audits of IT assets and equipment. • Overseeing new system facilitation. • Assisting with IT forecasting and reporting duties. • Travelling to various client sites and to remote users. • Advising clients on IT policies, costs and trends. • Negotiating with 3rd party suppliers to faciliate fault fixes. • Ensuring projects are completed within cost and time constraints. • Working on client site support projects. Employment NASCIG–TELECOM-Limbe, Cameroon. NETWORK TECHNICIAN June 2008 – April, 2011  Providing emergency on-call support on a rotating schedule.  Documenting various troubleshooting attempts so as to eliminate potential problems and then systematically pinpoint the root cause of a system breakdown.  Updating a company’s antivirus software and making sure that it is properly licensed.  Installing routers, laying cables and configuring networks.  Carrying out audits of hardware and software.  Looking after internal as well as third party applications.  Delegating repair work to support staff.  Installing wireless Access point, transmitters and receivers.
  • 5.  Building, maintaining and growing the computers within the organization.  Replacing toner cartridges printers.  Keeping network logs up to date.  Answering technical queries from members of staff.  Keeping computer software up-to-date.  Managing user data.  Analyzing logs and information provided by monitoring tools.  Uploading and configuring system software. MDR SPACE LTD- YAOUNDE IT Manager 2015 - 2016  Coordinating the MTN Yaounde metro fiber optic trench digging and laying of fiber.  Coordinating the installation of security cameras at the Huawei workers residence  Coordinating the installation of Surveillance camera at various public and private buildings.  Allocating repair work to the technical training.  Installing wireless Access point, transmitters and receivers.  Setting budgets and agreeing project time scales and deadlines with clients.  Holding weekly internal and external meetings on progress.  Single point of contact for all communications between the customers and Company.  Managing staff to ensure that all milestones are achieved within the agreed timeframes.  Ensuring effective quality control processes are in place to monitor deliverables produced.  Maintaining client Relationship.  Responsible for identifying, analyzing, measuring and managing project risks.  Ensuring that projects conform to company’s methodology and required standards.
  • 6.  Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business.  Keeping accurate administrative records of expenditure, accounting, costing and billing.  Assisting the technical team in their design and development tasks.  Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.  Communicating effectively with business users and IT suppliers.  Providing written protocols and guidance to IT staff and to end-users.  Overseeing large, multiple and complex projects.  Able to work under strict conditions and constraints.  A keen eye for detail.  IT infrastructure planning and development.  Proven track record in IT project management.  Demonstrable evidence of designing and implementing successful IT projects.  Managing expectations across multiple audiences.  Experience of working on many diverse and varied projects. Achievements Awards: Best Networking Student (2014) • IPMC Spintex Branch Hobbies and interests Watching Football Match, reading, travelling, meeting people, surfing the net, listening to music, playing Observing people and the ever-changing process of human interaction with nature, learning new cultures and Traditions. References Tumbong Leonard General Manager Nascig Telecom
  • 7. Address:P.o Box 1432, New Town, Limbe, South West Region, Cameroon. Tel: (233) 691338486 Email: nascigtelecom@gmail.com Mawuli Kodzo Normenyo Lecturer IPMC Spintex Branch Accra, Ghana. Tel: +23324063459 Email:spintex@ipmcghana.com