1.
What is intelligence?
"Intelligence, as a hypothetical construct, is the
aggregate or global capacity of the individual
to act purposefully, to think rationally, and to
deal effectively with his environment”

2.
What is Emotion
A natural instinctive state of mind deriving from one's
circumstances, mood, or relationships with others. Any
of the particular feelings that characterize such a state of
mind, such as joy, anger, love, hate, horror, etc.

3.
What is Emotional Intelligence?
 “EI is the subset of social intelligence that involves the ability
to monitor one's own and others' feelings and emotions, to
discriminate among them and to use this information to
guide one's thinking and actions"
-- Peter Salovey and John D. Mayer, (1990).
 The capacity for recognizing our own feelings and those
of others, for motivating ourselves, and for managing
emotions well in ourselves and in our relationships.
-- Goleman’s (1995)

4.
Models of EI
 Ability-based models
 Mixed models
 Trait model

5.
1) Ability-based models
 Salovey and Mayer proposed a model that identified
four different factors of emotional intelligence:
 the perception of emotion,
 the ability reason using emotions,
 the ability to understand emotion and
 the ability to manage emotions.

6.
 Perceiving Emotions: The first step in understanding emotions is to
accurately perceive them. In many cases, this might involve
understanding nonverbal signals such as body language and facial
expressions.
 Reasoning With Emotions: The next step involves using emotions to
promote thinking and cognitive activity. Emotions help prioritize what
we pay attention and react to; we respond emotionally to things that
garner our attention.
 Understanding Emotions: The emotions that we perceive can carry a
wide variety of meanings. If someone is expressing angry emotions, the
observer must interpret the cause of their anger and what it might mean.
For example, if your boss is acting angry, it might mean that he is
dissatisfied with your work; or it could be because he got a speeding
ticket on his way to work that morning or that he's been fighting with
his wife.
 Managing Emotions: The ability to manage emotions effectively is a
key part of emotional intelligence. Regulating emotions, responding
appropriately and responding to the emotions of others are all important
aspect of emotional management.

7.
2) Mixed models
 i) Emotional Competencies (Goleman) Model
 ii) Reuven Bar-on Model of Emotional-Social
Intelligence (ESI)

8.
 This model focuses on EI as a wide range of competencies and skills that
drive leadership performance. This model outlines 4 main EI constructs:
i) Emotional Competencies (Goleman) Model

9.
ii) Reuven Bar-on Model of Emotional-Social Intelligence (ESI)
 Bar-Ondefines emotional intelligence as being concerned with
effectively understanding oneself and others, relating well to people, and
adapting to and coping with the immediate surroundings to be more
successful in dealing with environmental demands.
 Bar-On posits that EI develops over time and that it can be improved
through training, programming, and therapy.
 Bar-On hypothesizes that those individuals with higher than average EQs
are in general more successful in meeting environmental demands and
pressures.
 He also notes that a deficiency in EI can mean a lack of success and the
existence of emotional problems.
 Problems in coping with one's environment are thought, by Bar-On, to
be especially common among those individuals lacking in the subscales
of reality testing, problem solving, stress tolerance, and impulse control.
 In general, Bar-On considers emotional intelligence and cognitive
intelligence to contribute equally to a person's general intelligence,
which then offers an indication of one's potential to succeed in life.

10.
3) Trait EI model
 Soviet-born British psychologist Konstantin Vasily Petrides ("K. V.
Petrides") proposed a conceptual distinction between the ability
based model and a trait based model of EI and has been
developing the latter over many years in numerous scientific
publications.
 Trait EI is "a constellation of emotional self-perceptions located at
the lower levels of personality.”
 In lay terms, trait EI refers to an individual's self-perceptions of
their emotional abilities.
 This definition of EI encompasses behavioral dispositions and self
perceived abilities and is measured by self report, as opposed to
the ability based model which refers to actual abilities, which have
proven highly resistant to scientific measurement.
 Trait EI should be investigated within a personality framework.

11.
Managing emotions at Work Place
 Employees in an organisaiton can adopt certain
methods for managing their effectively: they are
 Self-Awareness
 Control of Emotions
 Empathy
 Cooperation
 Resolving problems

12.
Applying emotional intelligence in
organization:
1. Filling organizational positions
2. Work life
3. Credibility of managers
4. Leadership effectiveness
5. Effective communication
6. Handling frustration
7. Stress management
8. Conflict resolution

13.
Emotional intelligence and competencies at work
1) Emotional competency
 Tackling emotional upsets
 High self esteem
 Tactful response
 Handling egoism
2) Emotional maturity:
 Self awareness
 Developing others
 Delaying gratification
 adaptability and flexibility
3) Emotional
sensitivity:
 Understanding the threshold
of emotional arousal /
stimulation
 Empathy
 Improving
 Communicability of
emotions

14.
Advantages of emotional intelligence:
 Improve relationships
 Improves communication with others
 Better empathy skills
 Acting with integrity
 Respect from others
 Improved career prospects
 Manage change more confidently

15.
Disadvantages of emotional intelligence:
Emotional intelligence is too vague
Emotional intelligence cannot be
measured
Validity of Emotional intelligence
is suspect

16.
END