An AI chatbot is a computer program that uses artificial intelligence to simulate conversations with humans in real-time. Chatbots are trained to understand language and respond intelligently to user queries based on their programming and interactions. Building intelligent chatbots requires techniques like natural language processing, machine learning, and neural networks to analyze language, learn from interactions, and respond appropriately. While chatbots aim to be helpful, building true intelligence and context awareness into them remains a challenge.

1. www.chapter247.com
How to make a Chatbot with Artificial Intelligence (AI)?
The world is slowly moving towards intelligent business systems that can make important
decisions or perform vital actions on behalf of humans while offering a personalized
experience. AI Chatbots are the latest rage in the current business technology scene ranging
from E-commerce systems to hospitality management systems. The key advantages are
anytime and anywhere interactions which give the business global access to potential
customers.
These intelligent software systems analyze previous conversations and study patterns using
what is known as Artificial Neural Networks (ANN) to exhibit a more human-like response to
queries. Some chatbots even flash the current user’s preferences based on previous
conversations to give a more realistic touch to the interaction. Using a combination of Natural
Language Processing (NLP), Vector Machines, Heuristics, and ANN, chatbots are designed to
respond like intelligent humans.
The nub of these intelligent responses is not the chatbots, rather it is the intelligence quotient
of these computer programs that is so intriguing.
Let us take a look into the important aspects of AI Chatbots and How they are built.

2. www.chapter247.com
What is an AI Chatbot?
An AI Chatbot is a computer program or an Artificial Intelligence software that can simulate a
real human conversation with real-time responses to users based on reinforced learning. AI
Chatbots either use text messages, voice commands, or both. AI robots use a natural language
to communicate with Artificial Intelligence features embedded in them.
AI robots can be addressed as talk bots, IM bot, artificial conversation entity, etc.
The main aim of creating AI chatbots is to help customers make better informed decisions.
How Do AI Chatbots Know What a User Wants?

3. www.chapter247.com
There are two ways in which AI Chatbots are designed to understand the user’s requirements.
One is with a limited set of guidelines and internal structuring being applied to the way the AI
robot must respond. This is done when the set of questions posed by the human users is
preordained with keywords and mapped to relevant responses. This mechanism needs no real-
time responses from the interactive agent. Such AI bots are called limited chatbots.
An example would be the Automated Banking Bot that asks the caller a set of questions to
know what he/she wants. If the caller gives a command that is out of scope, then the AI bot
would either repeat the instruction or transfer the call to a human banking assistant.
The second method of how an AI chatbot interacts is by knowing what a user is looking for and
producing real-time responses based on progressive conversations or increased learning.
Though this mechanism is still evolving due to its complexity, certain applications like Amazon’s
Alexa, Google Assistant, WeChat, and Facebook AI Chatbot are on the pathway towards
dynamic responses based on human behavioral and preferential traits. Self-learning is what
helps these entities understand the human mind and gain appropriate information efficiently to
produce convincing responses. These AI Chatbots are also called Intelligent Chatbots.

4. www.chapter247.com
Does the Chatbot Know How to Meet User Requests?
Though AI chatbots have been developed to meet user requests with suitable and relevant
responses, the challenge lies in mapping the requests to the most intelligent response that
would convince the user. Intelligent planning with the help of heuristics and ANN aids an AI
chatbot that learns to progress from one user request to another to come up with an
intelligent response before completing the task.
Planning is a process that relates to a sequence of actions performed by the AI chatbot leading
to a structured conversation that involves acknowledgment, questions, and information relay.
Internally the AI Bot has to perform intelligence building to form structured responses.
When it comes to complex tasks, the AI bots rely on an action sequence to establish the
primary goal of the user with the help of memory of the past user responses and the mapping
of user requests to valid business responses stored in the response repository. These intelligent
bots may either map responses based on similar request history information of the same or
different user, or create intelligent responses based on the keywords in the request.

5. www.chapter247.com
How Do We Know for Sure If the Chatbot is Intelligent?
Chatbots are built to assess a problem and come up with an intelligent solution by working
autonomously. The following steps determine if the AI chatbot that learns is intelligent:
• Firstly, the AI chatbot has to identify the goal for a specific situation
• Then it has to process the available information to see if the goal can be realized, if not,
it has to request for more information this involves sensing the environment where it
resides in order to perform a set of given tasks
• Based on this information it has to go on recursive mode to see if the goal can be
realized or not. This involves thinking or making decisions based on the environment.
Usually, the requests or responses from users are converted into a machine-
understandable form and stored in the form of parameter values in the information
base from which it is retrieved from time to time
• A system of continuous knowledge-building is followed by the interactive system which
influences its learning capacity. This knowledge base helps the chatbot learn faster,
identify relevant information for faster response time, and provide the most convincing
response based on its decision-making caliber built over time with the help of ANN
• The AI chatbot then acts by carrying out its decisions
• A certain level of predictive analysis is built over time with the increasing number of
human interactions and queries stored in the information repository which helps the AI
chatbot that learns to plan ahead about the queries that would come from the user’s
end

6. www.chapter247.com
• Set guidelines and machine learning help the AI chatbot respond in real-time
realistically. The Chatbot is only as intelligent as its programming code. The more
flexible and intricate the code, the more realistic and relevant the response of the AI
chatbot.
What Do You Want the Chatbot to Do?
Making your chatbot more responsive by infusing the intelligence program in it depends on
what you want the chatbot to do. If your chatbot is designed just to respond to queries with a
fixed set of responses via text or voice, it acts as a collector of a certain amount of information
from the user and responds with a valid predefined answer that adheres to a business model.
A more evolved and intelligent form of chatbot is programmed to interpret what the user is
requesting and performs the task real-time based on progressive self-learning. This type of
intelligent chatbot is called Helper chatbot and is the best AI chatbot till date. It can help users
make reservations, buy products, seek information, etc.
On the other hand, the collector bot can be made more intelligent by enhancing its response
presentation skills that are based on the information that it has collected.
You may also want to read about The Benefits of Chatbot in Business Solutions.

7. www.chapter247.com
How would you want the Conversation to progress?
Some users look for domain-specific solutions where there is an expected output mapped to
corresponding input, while others look for general discussions. There are more emotionally
evolved chatbots like Eviebot and Boibot that respond to intelligent questions with a fair
quotient of humanlike emotions.
Intelligent interactions of AI chatbots include responding to varied topics and discussions
through voice or text like normal human interactions. These Chatbots are labeled as ‘open-
domain’ and operate by picking the best responses or formulating responses by analyzing the
information stored in the database. Depending on if you are looking for a specific answer or
want to be given varied responses your conversation must progress with a ‘closed-domain’ or
‘open-domain’ AI chatbot.

8. www.chapter247.com
Can Challenges Be Foreseen in Building an AI Chatbot?
Building in intelligence for an AI chatbot has a lot of aspects that need to be considered like
context-awareness building, personality development, internal information parsing, emotional
quotient, positive and negative response calibration, impact evaluation, etc.
1. Context Integration into the intelligence system of the AI Chatbot is challenging and
complex. It is also very important in defining the way the interactions are performed by
the AI bots. Physical and linguistic contexts are considered for achieving sensible
responses. Embedding conversations into a vector format needs a lot of effort in
programming. Timestamp and location details about the users need to be integrated
with the Chatbot.
2. Coherent Responses include giving the same answers to questions that are identical in
terms of semantics but put in a different way. Like, “What is your name?” and “What
can I call you?” The programming efforts to achieve coherence is challenging.
Chapter247 has incorporated coherent responses in its chatbot application
programming.
3. Performance Assessment of open-domain AI chatbots becomes challenging since their
responses are dynamic and in-the-moment based on real-time intelligence and
information mining. The human judgment of the AI bot’s performance may vary from
person to person which is challenging to assess. This is comparatively easier to gauge for
domain-specific AI Bots that perform input and output mapping.
4. Read Intention Training is important in order to provide relevant responses to
individual queries for which the chatbot has to be trained. The diversity required to
handle multiple scenario-based questions is challenging to program into AI Bots. In the

9. www.chapter247.com
near future, companies would be using chatbots for their marketing activities for
customer retention and better business conversions.
Is an intelligent platform ‘the’ alternative?
In a world of intelligent communications, chatbots have become effective business catalysts
that connect with the customers to attain valuable business-generating information. Chatbots
like Google Assistant have been built on intelligent platforms that act as information agents.
The chatbots are sensors on these platforms that perform based on instructions given by them.
The platform analyzes the user goal collects information, mines the stored information,
processes it, and converts the information to a human understandable form.
Chapter247 Infotech has been pioneering in Customer Service using AI Chatbots just like the
social platforms through the application of Artificial Intelligence expertise in Machine Learning,
NLP, Deep Learning, and Data Science Services. To know more about how we have driven
businesses globally through automated communication using AI Chatbots, Call Us Today.