Falcon Invoice Discounting: The best investment platform in india for investors
Survey on BEST buses Mumbai
1. •Deepak Pandey - 13
•Sanketa Devlekar - 39
•Chandrakant - 12
Prof. S. Repak
Research Methodology
Group A4
2. Table of Content
2
Research Objective
Scope of Study
Literature Review
Research Methodology
Data analysis & interpretation
Research findings
Limitations
Recommendations
Conclusion
Bibliography
3. Research Objective3
To understand the perception of commuters travelling in BEST
Buses in Mumbai
To check the service quality & safety level
To analyze whether Mumbai BEST Buses are really an asset to the
city or just an alternative?
4. Scope of Study4
To get good results a wide range of area was
covered-
Powai
Airoli
Sakinaka
Lower Parel
People were selected from all class and age groups
commuting in Center, Outskirts, Suburbs and other
locations.
5. Literature Review5
The transportation wing of Brihanmumbai Electric Supply and Transport
Undertaking (BEST Undertaking) operates a large number of bus lines in the
Mumbai metropolitan area.
The BEST operates inter-city services to three areas beyond the municipal limits
of Mumbai city, i.e., into the limits of the bordering corporations of Navi
Mumbai, Thane & Mira - Bhayander.
As of 2011, the BEST runs a total of 4,680 buses, ferrying 4.8 million passengers
over 365 routes, and has a workforce strength of 38,000, which includes 22,000
bus drivers and conductors (this comes to an average of 11.2 employees per bus).
In August 2006, BEST introduced pay phone system and CCTVs on its buses.
This was done in response to terror attacks on the city’s buses and trains.
The routes operated by the BEST can be broadly classified in the following
categories. :- Feeder Routes, East-west connectors, Trunk routes and AS routes
6. Research Methodology
6
Sampling technique was used and sampling units include all types of BEST
Buses commuters.
Sample Size – The sample size of respondents is 150 people.
We have used primary and secondary data in our study
Primary Data to collect consumer’s response ( a questionnaire was
prepared and circulated among random sample of people).
Secondary Data to study history & scope of Mumbai BEST Buses.
29. Do you feel comfortable while travelling in BEST bus?
29
0%
20%
40%
60%
66%
34%
Yes No
30. 30
74%
26%
Yes No
Do you feel BEST Buses should provide Non-stop buses
from one destination to other?
31. Are your family members travelling by BEST Buses?
31
0%
20%
40%
60%
80%
100%
94%
6%
Yes No
32. Research Findings
32
There is a need for systematic improvements to
make it an asset to the city.
Unavailability of an adequate number of seats for
senior citizen and handicapped Person.
Lack of Security
It is the most affordable mode of transport for
daily commuting with road network sufficiently
well distributed.
33. Limitations
33
The lack of time to carry out a survey.
Limited areas covered for survey.
Individual Survey could not provide strong evidence
of cause and effect.
Intentional deception, poor memory, or
misunderstanding of the question can all contribute
to inaccuracies in the data.
It is highly Objective in nature.
High Chances of error.
34. Recommendation
34
Security in Late night buses.
More number of Seating facilities.
Increase in bus frequency during peak hours.