A quick and casual presentation I gave last week to the board on how we generate and manage prospects at SMS. Very light on detail. A more concise presentation is in the works.

2. 1. Idea! 2. Marketing TL inputs a project into the Contact Manager and submits that project for President approval. 3. President approves the project.

3. The Copywriter starts working with the TL on the content and with Design on the creative. Each piece goes through several rounds of revisions. Carrier approval is required in most cases. Design handles this with each carrier. Final sign off sheet is routed to the TL, the Copywriter, and IT Manager for one last look and corrections.

4. The BUTTON is pushed to put the data into a location to be used for the project by IT. The data is loaded into the “NetAtlantic System”.

5. Email is loaded into NA system and tested . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and tested again . . . and scheduled. . . and sent!

6. Download an updated list from NetAtlantic

7. 1. Import the new list into a database Match the list by email address to the agentadv database Match the email address to the landing page source records

8. Create a list of all new prospects and landing page sources for the TL’s and Pam to assign to MC’s

9. MC assignments are made and reported back to IT for reporting purposes

10. New Agent Report Stats Sneak Peek Since we started using NetAtlantic and the Landing Pages to drive agents to our system. SMS has captured 130 totally new agents since March 12th, 2008 when we first launched the use of the system. The sources for the new agents responses were the following: MedsuppNationalEconomic MA Alternative Eando Medsupp_stimulus Ebook_recession Income rider LTC9in09 Esignature_training Medsupp_MutualCombo Rrc Sms_dental Uoo_Recruiting Medadv Sms_enewsletter Bpaincomerider Senior_survey Rrc_webinar TOP 3 Origins for the New Agents: Vendor Lists Newsletter SMS Website

11. The Future Integrate this whole process into the Contact Manager. Which would give TL’s more availability and real-time reporting on each of the Field Communications. Currently the process is 90% manual. As of today the project is 87% specified. The goal is to complete the specifications by the end of June.