The document outlines the CFA's strategy and proposed functional structure for 2011-2014. The strategy focuses on volunteerism, community engagement, interoperability, and becoming a modern and sustainable organization. It proposes a new functional structure to better support volunteers, increase regional control over delivery, and clarify roles. The strategy will be implemented in four phases through detailed design, stakeholder feedback, and a migration plan to the new structure.

14. Our Key Success Factors All CFA people have unity of purpose in meeting our mission and vision; and our communities observe this. 7. One CFA Demonstrating leadership and decision-making prior to and during fire and other emergencies; and ensuring our members and brigades have the capability and capacity they need. 6. Command and Control We care for our people’s safety and wellbeing and will value, encourage and develop them to be confident in all they do. 5. People First We seek to understand our stakeholders’ needs and to give them an understanding of ours 4. Confident Stakeholders Communities are engaged, informed and take appropriate actions improving their capability and resilience 1. Capable Resilient Communities. Enhanced outcomes are delivered through compatible systems and collaboration with other agencies 3. Interoperability CFA is planned and resourced for its current and future needs, and seeks to continually improve 8. Sustainable Business CFA volunteers are respected and supported, and recognised in decision-making that leads to our success 2. Volunteerism KSF Outcome Descriptor