Course Outline for 1-Day Workshop on Leadership That Gets Results Page 1
MASTERCLASS ON “INSPIRATIONAL & TRANSFORMATIONAL LEADERSHIP”
Best Practices on Leading and Engaging Your Workforce
OVERVIEW OF 1-DAY MASTERCLASS
The biggest challenge facing leaders today is the changing world that wants a new paradigm
of leadership. The new reality involves the shift from stability to change and crisis
management, from control to empowerment, from working in silos to collaboration, from
uniformity to diversity, and from a self-centered focus to a higher ethical purpose.
In addition, the concept of leader as hero is giving way to that of the humble leader who
develops others and shares credit for accomplishments. These dramatic changes suggest
that a philosophy based on control and personal ambition will probably fail in the new era.
The challenge for leaders is to evolve to a new mindset that relies on human skills, integrity,
and teamwork – the hallmarks of Inspirational & Transformational Leaders.
Inspirational & Transformational Leaders use intellectual as well as emotional capabilities to
guide organisations through turbulent business environments and help employees feel
energized, motivated, and cared for in the face of rapid change, uncertainty, and job
insecurity. Leaders can expand the capacities of their minds and hearts through conscious
development and practice.
Inspirational Leaders understand the importance of emotional intelligence. Emotionally
intelligent leaders can have a positive impact on organisations by helping employees grow,
learn, and develop; creating a sense of purpose and meaning; instilling unity and team spirit;
and basing relationships on trust and respect, which allows employees to take risks and fully
contribute to the organisation. Leaders develop a team’s emotional intelligence by creating
norms that foster a strong group identity, build trust among members, and instil a belief
among members that they can be effective and succeed as a team.
The Transformational Leader thus takes every opportunity and will use whatever works to
convince others to climb on board the bandwagon. In order to create followers, the
Transformational Leader has to be very careful in creating trust, and their personal integrity
and humility is a critical part of the package that they are projecting themselves as a Leader.
Many managers mistakenly assume that leadership style is a function of personality rather
than strategic choice. Instead of choosing the one style that suits their temperament, they
should ask which style best addresses the demands of a particular situation.
Research has shown that the most successful leaders have strengths in the following
emotional intelligence competencies: self-awareness, self-regulation, motivation, empathy,
and social skill. There are six basic styles of leadership; each makes use of the key
components of emotional intelligence in different combinations. The best leaders don’t know
just one style of leadership—they’re skilled at several, and have the flexibility to switch
between styles as the circumstances dictate.

Course Outline for 1-Day Masterclass on Inspirational Leadership for SPN Kelantan Page 2
Managers often fail to appreciate how profoundly the organizational climate can influence
financial results. It can account for nearly a third of financial performance. Organizational
climate, in turn, is influenced by leadership style—by the way that managers motivate direct
reports, gather and use information, make decisions, manage change initiatives, and handle
crises (See Figure 1 below). There are six basic leadership styles. Each derives from
different emotional intelligence competencies, works best in particular situations, and affects
the organizational climate in different ways.
Each style has a distinct effect on the working atmosphere of a company, division, or team,
and, in turn, on its financial performance. The styles, by name and brief description alone,
will resonate with anyone who leads, is led, or, as is the case with most of us, does both.
Commanding leaders demand immediate compliance. Visionary leaders mobilize people
toward a vision. Participative leaders create emotional bonds and harmony. Democratic
leaders build consensus through participation. Pacesetting leaders expect excellence and
self-direction. And coaching leaders develop people for the future.
Figure 1 Results-Based Leadership Framework
Organisations need leaders to visualise the future, motivate and inspire employees, and
adapt to changing needs. Our research indicates that, with the right leadership development
support including executive coaching, those with leadership potential can be developed into
outstanding leaders. Emotional Intelligence competencies are perhaps the most challenging
for leaders to develop effectively and yet it is the one that often has the most impact. As
leaders rise through the ranks of an organisation, their profile becomes more visible to
employees and their increased power can have subtle and direct ramifications.
Since leaders lead people, the style with which you do it is important. It must truly represent
you, fit with the situation, the results you wish to achieve and the people you hope will follow
your lead. In truth, having a particular style is not as essential to being a leader as having a
vision of what could exist, being committed to the vision, bringing great energy to realising
that vision and having people to support you.1
1
Sattar Bawany, “Leadership That Gets Results” Human Capital Vol. 10 Issue 4, published by Singapore Human
Resources Institute, July 2012. http://www.cee-global.com/6/publication

Course Outline for 1-Day Masterclass on Inspirational Leadership for SPN Kelantan Page 3
Putting Employees Always
Leadership is all about the ability to have impact and influence on your followers so as to
engage them towards achieving results of your organisation through both Ontological
Humility and Servant Leadership & Level 5 Leadership Styles blended with elements of
Socialised Power/Social Intelligence Competencies2
.
Putting the customer first has been the mantra of many companies for a long time. But
however correct the mantra may be, perhaps it’s time to question the wisdom of it. Some
companies already have, that is, put the customer second, after employees. The results are
surprising and enlightening – engaged and contented employees and companies cited for
their best practices. Moreover, customers are satisfied. This Workshop presents an
operating model and proven approach for putting employees first.
Steady, long-term competitiveness requires an organization to be committed to putting
employees first and developing quality training programs that are linked to its strategic
objectives. Without a true commitment to the employees at all levels throughout an
organization, the journey to enhance organizational performance will be an elusive
adventure. Quality employees equate to organizational success. Unqualified and poorly
trained employees equate to organizational failure.
An organization’s employees have always made the difference between a truly successful
organization and a mediocre entity, but it’s amazing how often managers overlook or
discount this fundamental recipe for economic survival. Organizations with cultures that
focus on their people and that invest in their future will in the long-run, be more competitive
than cultures that view employees as mere costs to be reduced in times of trouble.
Extensive published research including from CEE own consulting engagement, have
resulted in the understanding the organization that plans every action around its employees
will thrive in the marketplace.
How to improve employee loyalty is one of today’s most difficult problems that troubles
business leaders. Research has consistently shows that by putting employees first you can
actually deliver your promise of customers first. If you do not put the employee first – if the
business of management and managers is not to put employee first – there is no way you
can get the customer first.
We have found that the Employees First approach produces far more passion than any
motivational or recognition program. Why? Because it proves that management understands
the importance of the work being done by the employees in the first place. It demonstrates
that we are actively helping them in ways that make it easier for them to do their jobs. It
shows that we trust them to do what needs to be done in the way they believe it should be
done. And it shows that we respect them for the value they bring to the company.
We give them understanding, help, trust and respect–which are the drivers of employee
engagement.
2
Sattar Bawany, “Building High Performance Organisations with Results-based Leadership Framework” in
Leadership Excellence Essentials, Issue 11.2014 (November 2014). E-copy available as a download at:
www.cee-global.com/6/publication

Course Outline for 1-Day Masterclass on Inspirational Leadership for SPN Kelantan Page 4
LEARNING OUTCOMES
This intensive managerial leadership training program combines proven-in-action techniques
with peer interaction help the participants to:
 Gain a clear understanding about the context for leadership today’s in inspiring the
workforce in a changing world
 Understand the Emotional Intelligence (EI) competency framework
 Make the link between Emotional Intelligence and Leadership Effectiveness
 Understand the repertoire of leadership styles that can impact employee engagement
 Understand the best practices to impact and influence employees to achieve
performance goals and enhance organisational climate
 Appreciate how effective leadership can influence behaviour, goals, decision–making
 Develop a SMART Leadership Development Plan
MODES OF TEACHING AND LEARNING
This workshop will employ a combination of teaching methods to foster both critical thinking
and cooperative and active learning. The workshop will incorporate both traditional and
interactive methods of teaching, including the use of video materials, published literature and
articles, case studies, etc.
Participants will be required to apply the course materials to current issues within their
organizations. Participants will be expected to participate actively in a series of in classroom
activities, such as seminars, case-study analyses, role-playing exercises and debates.
As part of the Pre-Workshop Preparation, participants will be required to review set of
Readings related to the theme on Leadership Effectiveness and Emotional Intelligence.

Course Outline for 1-Day Masterclass on Inspirational Leadership for SPN Kelantan Page 5
1-DAY COURSE OUTLINE
Session Outline/Activities
1. Introduction &
Objectives
 Introduction & Checking-In
 Review Workshop Objectives
 Setting for Collaborative Session: S.C.O.P.E Approach
 Group Discussion: Learnt on Executive Derailment
2. What’s the
Role of
Inspirational
Leaders?
 CEE Results-Based Leadership (RBL) Framework
 Too Many Bosses/Managers, Too Few Leaders Syndrome
 Group Exercise: Energizing Self, Energizing Co-Leaders and
Energizing the Whole Organization
3. Developing
Your
Emotional
Intelligence
 Harvard Video: Daniel Goleman on Social & Emotional Intelligence
 Individual Assessment: ‘How Emotionally Intelligent Are You?’
 Goleman’s & BarOn’s Framework of E.I Competencies
 Individual Exercise: ‘Amygdala Hijack
4. Leveraging
Your
Leadership
Styles
 Situational Leadership Approach
 Review of HBR Article: ‘Leadership That Gets Results’
 Goleman’s Six Leadership Styles
 Video Case Study ‘Crimson Tide’ provides participants with real-
life scenarios where a leader adapts his leadership style as the
situation calls to suit the needs of his team.
5. Coaching
Your Team to
Success
 Importance of the Coaching Style of Leadership
 Development of Managerial Coaching as a Leadership Competency
 The GROW Model of Performance Coaching
 Group Exercise: Managerial Coaching in Practice
6. Summary and
Personal
Leadership
Development
Plan
 Review of the Key Concepts and Models
 Individual Exercise: Crafting a SMART Leadership Development
Plan for the next 90 days
 Recommended Post Workshop Readings

Course Outline for 1-Day Masterclass on Inspirational Leadership for SPN Kelantan Page 6
Appendix I: Master Facilitator’s Bio – Professor Sattar Bawany
Professor Sattar Bawany is Chief Executive Officer of the Centre for
Executive Education (CEE Global).
He is also the Managing Director as well as Master Executive Coach &
Facilitator with Executive Development Associates (EDA) Asia Pacific.
CEE is the exclusive Strategic Partner of EDA in Asia Pacific.
Prof Bawany is also concurrently the Strategic Advisor & Member of
International Professional Managers Association (IPMA) Board of
Trustees and Governing Council.
He has over 25 years’ international business management experience,
including 15 years in executive coaching, group facilitation, and
leadership development and training with global management consulting
firms. In addition to his business and consulting career, Prof Bawany has over 10 years of concurrent
academic experience as an Adjunct Professor teaching senior executives international business
strategies and human resource courses at various leading universities. He is currently the Adjunct
Professor of Strategy with the Paris Graduate School of Management (PGSM) and Adjunct Professor,
Curtin Graduate School of Management of Curtin Business School.
Prof Bawany is an Adjunct Faculty of Harvard Business School Publishing Corporate Learning who
partners with clients to create world-class leadership development solutions for managers at all levels
in global organisations and governments. He is a member of the Duke Corporate Education (CE)
Global Learning Resource Network (GLRN).
Prof Bawany has assumed various senior management roles including Managing Director/Country
Head and Talent Development/Coaching Practice Leader for DBM Asia Pacific as well as Business
Leader, Organisational Effectiveness/Leadership Development Consultant and Executive Coach with
Mercer HR Consulting, The Hay Group, The Forum Corporation and Mercuri International.
Prof Bawany is an astute advisor to executives who need to know how they are perceived and want to
focus on what is most important in their professional and personal lives. He has coached a range of
leaders, from CEOs, to senior vice presidents, and high potential managers. His current work in
organisations focuses on encouraging individual initiative and leadership from a systemic perspective
in order to achieve clearly defined business results. His specialty is effectively linking people
processes to business outcomes. His approach to executive coaching encourages new insights into
the key capabilities and unique strengths needed to sustain practical behavioural change over time,
resulting in the executive’s enhanced self-awareness, better decision making, and continuous
performance improvement.
He is a Graduate of Corporate Coach U and a Licensed Coaching Clinic Facilitator. He is certified in
the administration and application of various psychometric instruments.
He holds an Executive MBA and a Bachelor in Business Administration (Marketing). His Doctoral
Research is on ‘The Impact of Executive Coaching on the Personal & Professional Development of
Leaders”.
Prof Bawany is a Fellow of International Professional Managers Association (IPMA) and The
Chartered Institute of Marketing (CIM). He is a Professional Member of the Society of Human
Resource Management (SHRM) and the Chartered Institute of Personnel and Development (CIPD).
He is also a Practicing Member of the International Coaching Federation (ICF) and International
Association of Coaching (IAC).

Course Outline for 1-Day Masterclass on Inspirational Leadership for SPN Kelantan Page 7
Appendix II: Corporate Profile of CEE Global
About Centre for Executive Education (CEE)
The Centre of Executive Education (CEE) is a premier network for established human resource
development and consulting firms around the globe which partners with our client to design solutions
for leaders at all levels who will navigate the firm through tomorrow's business challenges. CEE has
established strategic partnerships with International Professional Managers Association (IPMA) and
Executive Development Associates (EDA) as well as a network of Affiliate Partners across the globe.
CEE faculty, consultants and executive coaches headed by our founder & CEO, Prof Sattar Bawany,
are highly credentialed with extensive experience to help managers and executives who are being
positioned for future career growth. They are authors, leaders, and each possesses an enormous
passion for the success and growth that executive development and coaching can bring to our
participants.
CEE suite of executive development programs includes talent management & succession
planning, management & leadership development, executive coaching, CEO and board mentoring
and advisory services. CEE together with our Strategic and Affiliate Partners helps corporate leaders
and small business owners optimize their performance and accomplish their business and
professional objectives. To maintain competitive advantage and sustain success in a fast-changing
business environment, we believe organizations must identify, nurture, and prepare the next
generation of high-performance leaders for excellence.
About Executive Development Associates (EDA)
CEE is a Strategic Partner of Executive Development Associates (EDA) which is established in 1982.
EDA is a leader in creating custom-designed executive development strategies, systems and
programs that help organizations build the capabilities needed to achieve their strategic objectives.
Executive Coaching is one of CEE and EDA’s Best-Practice Solutions that delivers a one-on-one
growth and development opportunity and produces real business results in a short period of
time. EDA customizes coaching to meet the individual’s specific needs and matches the leader with
the most appropriate coach.
EDA also strategically links the coaching goals to the organization's business strategies. Executive
Coaching facilitates individual learning and development for leaders in order to increase the velocity
at which business results are achieved. In all of our executive coaching engagements, a collaborative
partnership is created between the executive (coachee), the organization, and the executive coach.
Executive Coaching Services
 Coaches for C-Suite Executives: CEOs and direct reports
 Coaches for Executives and Leaders all the way down the leadership pipeline.
 Embedded coaches in internal action learning, high-potential or executive development
programs to gain real-time exposure of executives.
 Coach-the-Coach Internal certifications for internal or external coaches for a specific
organization. This ensures that coaching across the organization is aligned with the
businesses strategic objectives and the coaches all follow a similar process.
 Design and coordination of organization-wide executive coaching programs to ensure
an effective use of the company’s resources. Coaching levels are assigned with pre-set
investment amounts. Coaches are chosen and trained and processes are set for decision-
making, tracking and reporting of development metrics.

r*prasarana
Prasarana Malaysia Berhad (467220 -U)
(Formerly known as Syarikat Prasarana Negara Berhad)
B-20-1, Level 20, Menara UOA Bangsar, No.5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur.
Tel : 03-2299 1999 / 2287 5959 Fax : 03-2299 1919 Website : www.myrapid.com.my
Our Ref : PRASARANA/GMD/013-2014
26 August 2014
Prof Sattar Bawany
Chief Executive Officer, CEE Global
C-Suite Master Executive Coach, EDA Asia Pacific
CENTRE FOR EXECUTIVE EDUCATION (CEE)
259 Tam pines Central
Singapore 915209
Dear Prof Bawany,
EXECUTIVE COACHING SUPPORT FOR PRASARANA MALAYSIA BERHAD'S
(PRASARANA) SENIOR LEADERSHIP TEAM
We would like thank you for the excellent partnership over the past year in delivering
the executive coaching support for our Senior Leadership Team (SLT).
The "Managerial Coaching Skills" Workshop which you had successfully facilitated
has allowed the SLT members to leverage on a fully developed coaching model
which enable them to immediately implement in the workplace resulted in the
development of a coaching culture within Prasarana.
The Group Executive Coaching sessions as well as Individualised Executive
Coaching for selected members of the SLT members have raised their standards for
constructive, collaborative conversations with their respective teams, and they have
developed practical, business-based skills and competencies. This has not only
shaped the individual leader's performance but also, increasingly build broader
organizational capacity.
I highly recommend you as an Executive Coach to any organisation that requires
effective executive development support for their senior leadership team.
Thank you.
Yours sincerely,
PRASARANA MALAYSIA BERHAD
DATO' SRI SHAHRIL MOKHTAR
Group Managing Director
tprasarana Group I ri prime pride r'rapidbus rapidrail

75 Farrer Drive, 02-01 Sommerville Park, Singapore 259281
21 October 2014
Professor Sattar Bawany
CEO, Centre for Executive Education
Singapore
Dear Professor Bawany,
KEY NOTE ON “TRANSFORMING THE NEXT GENERATION OF LEADERS”
On behalf of the London Business School Singapore Alumni Club, I just wanted to say
thank you for being a part of our event on Tuesday, 7 October 2014 at the British High
Commissioner’s residence. The London Business School Worldwide Alumni Celebration is
an annual event that stretches across the globe in about 100 countries. Here in Singapore
we try every year to make the evening bigger and better. And with your help we did!
Thanks so much for delivering a really interesting and thought-provoking presentation on
the above topic to our Alumni. It was certainly one of the highlights of the evening and we
really appreciate you taking the time to share your expertise and perspective with us. I
just wish we had had more time for the Q&A segment as the guests were clearly
interested in and engaging with you on the contemporary topic which are relevant to the
Alumni members most if not all of whom are senior business leaders from various
industries across the region.
Wishing you even more success in the future and hope to hear you speak again soon.
Sincerely,
Vivian Pei
President (volunteer)
Singapore Alumni Club
Mob: +65.9758.7480
vpei.mba2000@london.edu
London Business School
www.london.edu

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1December2011
ProfSattarBawany
StrategicAdvisor
IPMAASIAPACIFIC
259TampinesCentral
Singapore915209
DearProfBawany
FACILITATIONOF2-DAY'HIGHPERFORMANCETEADERSHIP'WORKSHOPON5TO5OCTOBER2O1O
Fromthe beginning,thefellowparticipantsandI expectedto gainfromtheexperience,butneverdid
we anticipatethe tremendousamountof insight,knowledge,and practicaltoolsthat my senior
leadershipteamandI learned.
Thereis no doubtin my mindthatthisleadershipdevelopmentprogramwouldnot havebeenas
successfulwithoutthebenefitofyourexcellentfacilitationanddeliveryskills.our leadershipteamwere
a bit hesitantat the initialmentionof "consultants,"buttheysoondiscoveredthatyoudidnottell us
whatto do;rathertheyledourseniorleadershipteamandmethrougha processof learningand
analysis,helpingusto developasenseofself-awarenessineachof us.
Mostimportantly,asa resultsoftheimpactfulprogramcontent(andtheaccompanyingknowledgeand
skills)on EmotionalIntelligence,Effectivecommunicationstylesandthe GRowManagerialcoaching
Model,we havelearnedhowto effectivelylead,develop,andcoachour peopleandensurethatour
workforceisalignedwiththecompany,scorevalue.
I wouldwhole-heartedlyrecommendIPMAand yourselfto any companywho is seriousabout
strengtheningtheirleadershipbenchstrengthandis willingto be introspective,honest,andopen-
mindedaboutit intheprocess.
Warmestregards
DesmondChan
ManagingDirector
MenloWorldwideLogistics,SouthAsia