1. Career Overview
Core Strengths
Accomplishments
Work Experience
CEDRIC BOOKHART
500 Starmont park blvd , Concord, nc 28027 | H: 980-248-8948 | deavone168@gmai.com
I am enthusiastic customer service/telesales representative with in-depth knowledge of sales,
account management and training. Energetic and reliable Retail Sales Associate skilled in
high-end merchandise environments.Reliable Customer Service Representative with
extensive track record in demanding sales and account management environments.
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Courteous demeanor
Energetic work attitude
Customer service expert
Telecommunication skills
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client
track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key
accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified
members' information.
Managed call flow with up to 100 calls in queue per minute. Exceeded corporate target for
customer satisfaction for 3 months in a row.
Jul 2014 to Nov 2015customer service/sales Rep
Windstream communications － Charlotte, nc
Handled inbound calls in a call center enviroment including
Processing customers information and promoting windstream's sales packages and
bundles
activating and disconnecting windstream accounts
Resolved customer inquiries, billing issues and product/service concerns
Sold products and provided services to new and existing customers
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Ran reports and supplied data to fulfill customer report requirements.
Built customer loyalty by placing follow-up calls for customers who reported product
issues.
Jan 2012 to Jun 2014customer service rep
convergys － Charlotte, nc
demonstrated a navigating role in a call center environment
Used GPS Resources to send step by step instructions to drivers
Probed for the driver's location and navigated the driver to their inquiring destination
demonstrated retention and empathy skills before escalating to supervisor
meet customer requirements through first contact resolution

2. Educational Background
Assisted with the development of the call center's operations, quality and training
processes.
Developed process improvements to enhance efficiency and effectiveness of inter-
department call center operations.
Properly directed inbound calls in phone queues to improve call flow.
Jul 2010 to Jan 2012customer service rep
iqor － Charlotte, nc
Collected customer feedback and made process changes to exceed customer
satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
2006High School Diploma
salisbury high school － Salisbury, nc, united states
2008Associate of Arts
Johnson&Wales university － charlotte , nc , united states