9. Issues/Concerns Internal Forklift or Integration User Community Acceptance Accountability Issues IT Skill Sets Budget Vendor Experience in Traditional PBX Experience in IP Networking/Infrastructure Single Vendor Solution - “One Stop Shop” Premier VAR/Reseller for Manufacturer
10. Criteria for Selection Basic Voice Communications System Longevity in Integration Unified Messaging Application Contact Center Application Wireless Solution Telecommuter Applications Management Application Fault Tolerance
11. “Voice over IP is the John Travolta of Internet technologies. It was big once, everyone laughed at it, and it faded away…. only to come back bigger than ever.” - (Alan Cohen VP Cisco)