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6 Common Candidate Objections and How to Handle Them

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You only have one opportunity to make a first impression—so don’t let your first conversation with candidates fall flat. If you don’t respond to their concerns the right way, you could lose their interest—and lose out on top talent. Follow these tips to combat the most common candidate objections and build a lasting recruiter-candidate relationship.

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6 Common Candidate Objections and How to Handle Them

  1. 1. 6 Common Early-stage Objections and How to Handle Them
  2. 2. You only have one opportunity to make a first impression—so don’t let your first conversation with candidates fall flat. If you don’t respond to their concerns the right way, you could lose their interest—and lose out on top talent. Follow these tips to combat the most common candidate objections and build a lasting recruiter-candidate relationship.
  3. 3. Sample response: 1 “How did you get my name?” Maintaining confidentiality is an important part of networking, so it’s important to give context around how and why this person ended up on your radar. There’s some mystique that is associated with this “We found you” process, and it can help to drive interest in the opportunity you’re presenting. 1 “It’s my job to find the best people in your field. Based on your profile, you’re someone I should connect with about a current opportunity that I think would be a great career move for you.”
  4. 4. Sample response: 2 “First, tell me about the job.” Before getting into the job details, always start with a quick work history review. By having the candidate talk first, you can look for potential areas where your opportunity is superior to that person’s current job. And if it isn’t, you’ll at least have developed a relationship with the candidate that will allow you to further connect and ask for referrals. “Would you be open to discussing an opportunity that I think is a great next step from what you’re doing now?” Then follow up with the background review: “Give me a quick overview of your background, and then I’ll share an overview of this job. If it seems interesting, we can schedule some additional time go over the details.”
  5. 5. Sample response: 3 “What’s the compensation?” Salary is one of the most important factors in accepting a new job, but it’s not the only way that someone is compensated. Great benefits, time off and other employee perks all contribute to total compensation. So when someone asks this question, focus on how this job will help him or her achieve personal satisfaction—based on more than just the salary. “Think about the best jobs you’ve ever held. Were the reasons they were the best due to the money you were making or the work you were doing?” Wait for an answer. “Now, if the job I’m representing offered you a chance to maximize your personal satisfaction, plus offered competitive compensation, wouldn’t it make sense to at least discuss it for 5-10 minutes?” Most people will say yes.
  6. 6. Sample response: 4 “The job isn’t big enough.” A key strategy is to hold back a few features of the opportunity in order to address this type of a response. But if you gave too much away upfront, the best thing you can do is go back to discussing the candidate’s background specifics. “Would it be OK if I ask you a few questions about your background to better understand the scope, span of control and complexity of the jobs you’ve held?” Then go on to look for possible gaps in the candidate’s background such as team size, job impact made, challenges faced, etc., to see if the job you’re representing is actually bigger than what the candidate believes. If not, talk to your hiring manager to see if there is an opportunity for the job to become bigger now or in the future.
  7. 7. Sample response: 5 “I don’t like the company.” If your company is struggling or has received bad press, be prepared to offset the recruiting damage. As a start, work with your PR or marketing departments for official language. From there, you can message to prospects the impact the person could have on restoring the company’s image. It’s also possible the company reputation is based on old information, and a turnaround has begun. If so, make sure you have some evidence to offset the negative perceptions. Acknowledge the candidate’s concern and then ask, “We’d love the opportunity to put your concerns to rest. If we can do that, would you be open to exploring an opportunity with our company?” You’ll still have to prove your case, but at least you’re moving the process forward.
  8. 8. Sample response: 6 “I’m not interested.” If the prospect says this, you likely haven’t gone through the process of reviewing his or her background before presenting the opportunity. You can recover from this by simply opening up that conversation to identify areas in which your opportunity is superior. Respond with something unique to get their attention: “I don’t want you to make a career decision using limited information.” Then go on to describe a few strategic points about your job that give you enough credibility to eventually say, “Tell me a little bit more about your background.” That way you can get the candidate to talk for a few minutes.
  9. 9. About CareerBuilder As the global leader in human capital solutions, CareerBuilder specializes in cutting- edge HR software as a service to help companies with every step of the recruitment process from acquire to hire. CareerBuilder works with top employers across industries, providing job distribution, sourcing, workflow, CRM, data and analytics in one pre-hire platform. It also operates leading job sites around the world. Owned by TEGNA Inc (NYSE:TGNA), Tribune Media (NYSE:TRCO) and The McClatchy Company (NYSE:MNI), CareerBuilder and its subsidiaries operate in the United States, Europe, South America, Canada and Asia. For more information go to Facebook.com/CBforEmployers www.TheHiringSite.com Twitter.com/CBforEmployers YouTube.com/CBforEmployers LinkedIn.com/company/careerbuilder-for-employers HIRING.CAREERBUILDER.COM Connect with us

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