Growth Hacking and Full Stack Marketing For Startups

Casey Armstrong
Casey ArmstrongCMO um ShipBob
Is growth that important?
Growth Hacking and Full Stack Marketing for Startups by Patrick Vlaskovits (@Pv) and Casey Armstrong (@CaseyA)
Thanks to our hosts: Wayra, NDRC, Rainmaking Loft, Rockstart, Hub:raum, Werk1, Sektor5, Design Terminal, and Beta-i. Also, thanks to our partners, including GrowthTribe, Growth
Hack Spain, Faber Ventures, Thousand Seeds, Startup Amsterdam, Hackers/Founders London, Lean Startup Circle Madrid, Growth Hacking Belgium, Berlin Lean Startup, Lean Startup
Circle London, The Happy Startup School, IE Business School, comSysto, Lean Startup Meetup Munich, Bullet, and StartupShip.
ADD origins of Growth
Hacking slide
The origins of growth hacking with Patrick Vlaskovits, Sean Ellis, and Hiten Shah.
Earl Tupper
The Graveyard of Good Ideas
How penicillin, which is credited with saving over 100,000,000 lives, didn’t immediately go “viral” so what hope is
there for your product?
Some innovative startups do succeed.
The Medium is the Message
The Handicap of Selling Innovation
Innovation does a violence that creates disconnect.
Without context = ‘What is this? Why do I need it?’
Projection = ‘Are you saying I’m stupid?’
Risk = ‘What if it doesn’t work?’
Your Product
Your Channel
Evolve like the orchid and the orchid fly.
Hacking Growth in 1948
Evolution from Medium to Channel
0) The Hyped Next Big Thing
1) The Wild Wild West
2) The Hockey Stick
3) Tragedy of the Commons
4) Governance & Civilization
Bound your losses.
The Innovation Spectrum
Growth Hacking vs
Marketing
The Medium is the
MessageLinear
Expensive
Predictable
Exponential
“Cheap”
Explosive
The Medium is The Message
The medium resolves and rewards.
Without context = ‘What is this? Why do I need it?’
Projection = ‘Are you saying I’m stupid?’
Risk = ‘What if it doesn’t work?’
ADD origins of Growth
Hacking slide
Tesla
ADD origins of Growth
Hacking slide
The Eagles in the 70s & 80s
ADD origins of Growth
Hacking slide
Contour Cameras vs. GoPro
ADD origins of Growth
Hacking slide
Tim Ferris + BitTorrent
ADD origins of Growth
Hacking slide
Chili’s + Instagram
MESSAGE:
Tupperware
PayPal
Your product?
Tesla
Zynga
Pebble
Apple products
MEDIUM:
Home parties
Ebay
Your channel?
Luxury stores
Facebook
Crowdfunding
Apple retail stores
MESSAGE:
?
?
AI
?
?
?
?
MEDIUM:
VR & AR
Bitcoin
?
3D Printing
Internet of Things & Wearables
Driverless cars
Drones
Patrick Vlaskovits (@Pv)
Today’s Agenda
PSYCHOLOGY
PARTNERSHIPS
(lunch)
SEO FUNDAMENTALS
PAID MARKETING
GROWTH HACKS
Case Study
Detailed Walk-through
Exercise
Related Growth Hacks
Tools & Takeaways
Inexpensive.
DIY & Do-it-Today.
No experts needed.
Simple.
Low risk.
Growth Hacking Perks: Amazon Web Services, Stripe, GrowthHacker.TV, CrazyEgg,
BuzzSumo, Intercom, FreshBooks, UserVoice, Wistia, CodeShip, Vero, GeckoBoard, Mention,
Balsamiq, ConvertKit, Iubenda, Bidsketch, Drip, Boomerang, StickerMule, Sniply, The
Entrepreneur’s Guide to Customer Development, Traction, Become a Technical Marketer, and
DistilledU.
Casey Armstrong (@CaseyA)
Zero to Hero
100s of signups per month -> 100s of signups per day
Innovative Products -> Innovative Marketing
Psychology
2 sales from 16,668 visitors
0.012%
Email #0: Weekly Tips
Email #0: Response
Email #1: Survey
Email #1: Response
Email #4: Pre-Launch
Email #4: Response
Email #6: Launch
Email #6: Response
Robert Cialdini's Six Principles of Influence
1. Reciprocity
2. Commitment & Consistency
3. Social Proof
4. Authority
5. Liking
6. Scarcity
Robert Cialdini's Six Principles of Influence
1. Reciprocity: Free weekly tips => returning the favor.
2. Commitment & Consistency: Surveying people on what they want and
delivering exactly that.
3. Social Proof: People like seeing others like them doing what they are doing.
4. Authority: People following the proven leader.
5. Liking: Getting people to like you by over-delivering & providing them value.
6. Scarcity: Limited-time only on pricing and products.
Layering Psychology Triggers
1. Survey
Reciprocity + Commitment
2. Pre-Launch
Reciprocity + Commitment + Consistency + Social Proof +
Authority + Liking + Scarcity
3. Launch
Reciprocity + Commitment + Consistency + Social Proof +
Authority + Liking + Scarcity
4. End Launch
Scarcity (no more discount + no more bonuses)
Optimizing Growth
Casey Armstrong (@CaseyA)
Before:
2 sales from 16,668 visitors = 0.012%
$32
After:
978 sales from 10,881 visitors = 8.988%
$15,378
Full Stack Marketing
1. Acquisition
SEO
2. Activation
Psychology + CRO
3. Retention
Email Marketing + Storytelling + Content Marketing
4. Referral
Psychology + Email Marketing + Storytelling
5. Revenue
CRO + Analytics
Recap
1. Structure: Survey, Pre-launch, Launch, Post-
Launch
2. Layer Triggers: Reciprocity, Commitment &
Consistency, Social Proof, Authority, Liking,
Scarcity
3. Test, Track, and Automate
Tools & Takeaways
Survey: Google Forms
Pop-up Tool: Qualaroo
Payment: Gumroad
API: Zapier
Email Automation: Mailchimp
Analytics: GA & Google Docs
Partnerships
American Airlines
Intuit
Partnerships aren’t win-win.
Win-win-win. They. You. Shared audience.
Partners want to help you, help them,
help you.
ScreenFlow + Flowtility
Exercise
Pitch a potential partner via
email.
Email Pitch Template
● Be specific in your ask.
● WIIFM: What’s In It For Me?
● Provide context for others.
● Remind: Shared audience.
● Reduce risk and winners win.
American Airlines + The Lean Entrepreneur = Book Tour
Growth Hacking Workshops Across Europe
Exercise:
Tweaking the Message to
Better Fit The Medium
How would you find?
Casey’s email addresses &
phone number.
Connectifier
Connectifier on Twitter
Connectifier on Meetup
Labnol’s Gmail Mail Merge
Email Pitch Recap
● Be specific in your ask.
● WIIFM: What’s In It For Me?
● Provide context for others.
● Remind: Shared audience.
● Reduce risk and winners win.
Tools & Takeaways
● Connectifier
● Rapportive
● SideKick by Hubspot
● Email4Corporations
Lunch
SEO + Content Marketing
SEO Is Everywhere
Amazon is a search engine.
Slideshare is a search engine.
GrowthHackers.com is a search engine.
Eventbrite is a search engine.
Yelp is a search engine.
Onsite SEO: Focus on what you
control to set yourself up for success.
Clean Up Your House
Google Webmaster Tools: Find opportunities on keywords you are
already ranking for.
Google Keyword Planner
Google Analytics + GWT + Keyword Planner
Title, Header, URL, Content, Alt-text, Internal Linking, Meta Description
Recap & Next Steps:
0. Fundamentals: Start with what you control, including CTAs.
1. Google Webmaster Tools: Find queries you rank for.
2. Google Keyword Planner: Research search volume.
3. Google Analytics: Find organic landing pages that convert.
4. Onsite SEO: Optimize each page for a specific keyword
targeting title, header, content, alt-text, URL & internal
linking.
The superpowers of naming things.
The superpowers of hooks.
The superpowers of data-driven
gifographics.
The superpowers of naming things + hooks + data.
Exercise
Write a man-bites-dog hook
eg The Brilliant Blunder
Cooking without a Kitchen
SEO = Lead Gen + Cust Dev
Growth Hacking and Full Stack Marketing For Startups
Unsexy Products: Looking for publicly available data that is not
online.
Public Excel Data + ThemeForest + Envato
BuzzSumo: Set yourself up for success. What types of posts are
people sharing and who are the influencers.
BuzzSumo + Data + Infographics
Find publicly available data, such as GitHub Archive.
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Recap & Next Steps
● Scaleable SEO
● Public data that is not online
● Hooks: Man Bites Dog
● Set yourself up for success
● Data-driven content
● Creative “blog” posts
Tools & Takeaways
SEO & Content: BuzzSumo, SEMrush
Data Sources: Github Archive,
BuiltWith, NerdyData
Webscrapers: Import.io, Kimono,
Mozenda
Paid Marketing
Google Grants FTW
Find keywords you can bid on for a specific amount of money.
Find similar keywords for a specific amount.
Test dynamic keyword insertion for higher CTRs.
Twitter Event Ads: Hashtag Arbitrage
New Advertising Platforms + Teams
Moat: Display Advertising Ideas
SEMrush
Growth Hacking and Full Stack Marketing For Startups
Create Your Own Paid Networks
Facebook or Twitter IDs
Remarketing: You already spent so much time and money to get
people to your site.
Growth Hacking and Full Stack Marketing For Startups
Recap & Next Steps
● Google Grants
● Event-based Twitter Ads
● New Ad Platforms ⇐ Reach out to their team
● Research competitor & name brand ads
● Custom “partner ads”
● Dynamic Keyword Insertion
● Retargeting
Growth Hacks FTW!!!
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
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Growth Hacking and Full Stack Marketing For Startups
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Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
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Growth Hacking and Full Stack Marketing For Startups
POPUPS?
Mobile Popups FTW!
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
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Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
@SamuelHulick
@SamuelHulick
@SamuelHulick
@SamuelHulick
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
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Growth Hacking and Full Stack Marketing For Startups
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Growth Hacking and Full Stack Marketing For Startups
High-Risk Growth Hacks
(probably violates TOS)
Social Search Scrape
+
Site Scrape
+
Email Harvest
+
Full Contact Lookup
+
Automated Emails
Local Search Hacking
Exact Match Domains
+
Custom Scalable Content
MTurk
+
Autocomplete
Browser Extensions
AI
Conversica
Wikipedia
Company Pages
Comparison Tables
New Terms
Social Media Notifications
The Growth Hack Hall-of-
Fame
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Growth Hacking and Full Stack Marketing For Startups
Brownie Wise aka Growth Hacker
Is growth that important?
Growth Hacking and Full Stack Marketing for Startups by Patrick Vlaskovits (@Pv) and Casey Armstrong (@CaseyA)
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