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Sunday, 13 October 13
Web	
  2.0
Collabora-ve	
  
Technologies
Sunday, 13 October 13
Ci#zens	
  &	
  
Communi#es
Web	
  2.0	
  
Collabora#ve	
  
Technologies
$8.5	
  Billion!
Sunday, 13 October 13
It’s all about people
Sunday, 13 October 13
Ci#zens	
  &	
  
Communi#es
Web	
  2.0	
  
Collabora#ve	
  
Technologies
Sunday, 13 October 13
Sunday, 13 October 13
78%	
  felt	
  online	
  interac-ons	
  made	
  
more	
  open	
  to	
  sharing	
  with	
  strangers
The	
  Sharing	
  Econ...
Public	
  Services
Public	
  Goods
Ci#zens	
  &	
  Communi#esWeb	
  2.0
Collabora#ve	
  Technologies
Sweet Spot
Reboot Bri...
What	
  if?
Sunday, 13 October 13
Collabora-ve	
  	
  	
  technology
Sunday, 13 October 13
Sunday, 13 October 13
12	
  Live	
  Projects	
  
Sunday, 13 October 13
Families
• LIFE	
  
• Buddy
• Patchwork
Sunday, 13 October 13
Young	
  People
• Resync
• FLiP
• Safe	
  Space
• Buddi
Sunday, 13 October 13
Communi#es
• Person	
  to	
  Person
• Ideas	
  for	
  Bristol
• Transformed	
  by	
  You
• Where	
  do	
  I	
  feel	
  unS...
3	
  Ques#ons	
  to	
  answer
BePer,	
  cheaper?
How	
  can	
  it	
  grow?
Prac#cal	
  know-­‐how?
Sunday, 13 October 13
BePer,	
  Cheaper
Problem	
  Area	
  –	
  bePer	
  results:
o Enables	
  peer	
  to	
  peer	
  support
o Surfaces	
  paPer...
Cheaper,	
  BePer
Reduces	
  cost	
  of	
  delivery
o Disseminated	
  exper#se
o Lightweight	
  itera#ve	
  approaches
o S...
Building	
  resilience	
  through	
  
rela#onships
	
  rela-onships
Sunday, 13 October 13
Sunday, 13 October 13
Sunday, 13 October 13
Closed	
  social	
  network
•	
  Families	
  track	
  progress
through	
  rich	
  media
•	
  Capabili#es	
  tagged
•	
  Sh...
80	
  :	
  20
Paperwork Families:
Sunday, 13 October 13
17	
  :	
  83
Paperwork Families:
Sunday, 13 October 13
2010	
  first	
  year	
  pilot	
  of	
  LIFE
• 47	
  Family	
  members
• £760,000	
  saved
• £275,000	
  actual	
  savings
...
Value	
  of	
  Trust	
  &	
  Cost	
  of	
  Suspicion
Sunday, 13 October 13
Buddi
• 63	
  offenders
• 7500	
  qualifying	
  offences
• Over	
  124	
  crimes	
  each
• Spent	
  on	
  average	
  44%	
  ...
Buddi
• Maps	
  movements
• Data	
  enables	
  rehabilita#on
Rela-onship	
  Value
• Eliminates	
  suspicion	
  &	
  builds...
Peer	
  to	
  Peer
Distributed	
  Exper#se
Picture Credit: To follow - rooftop community garden
Sunday, 13 October 13
Place of transformation
LevelofExpertise
Doctor
Nurse
Peer/
Self
Home/Community HospitalClinic
Technology Enabled Movement...
ReSync	
  model
•Social	
  networking	
  plamorm	
  for	
  NEETS
•Stat	
  on	
  NEETS
•Peer	
  volunteers	
  
•It	
  costs...
How	
  can	
  it	
  grow?
Condi#ons	
  &	
  Capabili#es
Picture Credit: Latitude research/
NSA??
Sunday, 13 October 13
Effec#ve	
  Demand
• Recogni#on	
  of	
  need	
  –	
  case	
  studies
• Observable	
  results	
  to	
  s#mulate	
  demand
•...
Effec#ve	
  Supply
• Idea	
  –	
  developing,	
  evolving	
  solu#on	
  and	
  tech
• Organisa#on	
  –	
  organisa#onal/bus...
Effec#ve	
  Supply
Reboot	
  projects	
  been	
  through	
  phase	
  of	
  understanding	
  the	
  problem	
  to	
  be	
  
...
S#mula#ng	
  the	
  market
Picture Credit: Latitude research
Sunday, 13 October 13
Discussion
1. How does this resonate with your work and
perspective?
2. Gaps and opportunities for collaborative
technolog...
Public	
  Services
Public	
  Goods
Ci#zens	
  &	
  
Communi#es
Web	
  2.0
Collabora#ve	
  
Technologies
Public	
  Services...
Opportuni#es
Public	
  Services
Public	
  Goods
Ci#zens	
  &	
  
Communi#es
Web	
  2.0
Collabora#ve	
  
Technologies
Publi...
Public	
  Services
Public	
  Goods
Ci#zens	
  &	
  
Communi#es
Web	
  2.0
Collabora#ve	
  
Technologies
•Central
Governmen...
Public	
  Services
Public	
  Goods
Ci#zens	
  &	
  
Communi#es
Web	
  2.0
Collabora#ve	
  
Technologies
•Central
Governmen...
Video : Huge increase in
bandwidth
80 millions hours of you tube
every day
Cisco predict that within 4
years 90% of data o...
Crowd
accelerated
innovation and
video
Rise in sharing
behaviours
Public	
  Services
Public	
  Goods
Ci#zens	
  &	
  
Comm...
Opportuni#es
GP Commissioning -
ideal for collaborative
social approaches
Personalisation – Role
for collaborative
technol...
Discussion
1. How does this resonate with your work and
perspective?
2. Gaps and opportunities for collaborative
technolog...
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Collaborative technology round table NESTA 11th may 2011

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A couple of years old now and this area moves on so quickly - but a presentation given at a Nesta roundtable on collaborative technology, presenting early learning from a project I was running - Reboot Britain. The insights that still apply and v. interesting are technology enabled relationships and how public services might harness those.

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Collaborative technology round table NESTA 11th may 2011

  1. 1. Sunday, 13 October 13
  2. 2. Web  2.0 Collabora-ve   Technologies Sunday, 13 October 13
  3. 3. Ci#zens  &   Communi#es Web  2.0   Collabora#ve   Technologies $8.5  Billion! Sunday, 13 October 13
  4. 4. It’s all about people Sunday, 13 October 13
  5. 5. Ci#zens  &   Communi#es Web  2.0   Collabora#ve   Technologies Sunday, 13 October 13
  6. 6. Sunday, 13 October 13
  7. 7. 78%  felt  online  interac-ons  made   more  open  to  sharing  with  strangers The  Sharing  Economy,    La-tude  Research   Sunday, 13 October 13
  8. 8. Public  Services Public  Goods Ci#zens  &  Communi#esWeb  2.0 Collabora#ve  Technologies Sweet Spot Reboot Britain in here Sunday, 13 October 13
  9. 9. What  if? Sunday, 13 October 13
  10. 10. Collabora-ve      technology Sunday, 13 October 13
  11. 11. Sunday, 13 October 13
  12. 12. 12  Live  Projects   Sunday, 13 October 13
  13. 13. Families • LIFE   • Buddy • Patchwork Sunday, 13 October 13
  14. 14. Young  People • Resync • FLiP • Safe  Space • Buddi Sunday, 13 October 13
  15. 15. Communi#es • Person  to  Person • Ideas  for  Bristol • Transformed  by  You • Where  do  I  feel  unSafe • MyMP Sunday, 13 October 13
  16. 16. 3  Ques#ons  to  answer BePer,  cheaper? How  can  it  grow? Prac#cal  know-­‐how? Sunday, 13 October 13
  17. 17. BePer,  Cheaper Problem  Area  –  bePer  results: o Enables  peer  to  peer  support o Surfaces  paPerns  for  earlier  ac#on o Amplifies  and  enables  ‘off-­‐line’  approaches o Enables  hall  marks  of  meaningful  rela#onships oTrust,  Growth,  Conversa#on,  Self-­‐awareness,  Resilience Sunday, 13 October 13
  18. 18. Cheaper,  BePer Reduces  cost  of  delivery o Disseminated  exper#se o Lightweight  itera#ve  approaches o Scalable Sunday, 13 October 13
  19. 19. Building  resilience  through   rela#onships  rela-onships Sunday, 13 October 13
  20. 20. Sunday, 13 October 13
  21. 21. Sunday, 13 October 13
  22. 22. Closed  social  network •  Families  track  progress through  rich  media •  Capabili#es  tagged •  Shared  documenta#on   of Ac#vi#es •  Only  17%  team   admin  #me  and  falling •  Next  steps:  share  with other  families ...  a  new  social  dynamic Sunday, 13 October 13
  23. 23. 80  :  20 Paperwork Families: Sunday, 13 October 13
  24. 24. 17  :  83 Paperwork Families: Sunday, 13 October 13
  25. 25. 2010  first  year  pilot  of  LIFE • 47  Family  members • £760,000  saved • £275,000  actual  savings • £485,  000  preven#on Sunday, 13 October 13
  26. 26. Value  of  Trust  &  Cost  of  Suspicion Sunday, 13 October 13
  27. 27. Buddi • 63  offenders • 7500  qualifying  offences • Over  124  crimes  each • Spent  on  average  44%  adult  lives  in  prison • One  68%  of  last  11  years  in  prison • Cost  of  prison  high,  costs  of  tagging  lower  (get   figures) Is  there  a  bePer  way  to  do  tagging? Sunday, 13 October 13
  28. 28. Buddi • Maps  movements • Data  enables  rehabilita#on Rela-onship  Value • Eliminates  suspicion  &  builds  trust • Mo#va#on  and  s#cking  with  programme • Not  one  offender  convicted  of  crime  since  start Financial  reduc-on • Avoidance  of  stop  and  search,  and  arrest • 5  officer  days  and  associated  costs  such  as  forensics Sunday, 13 October 13
  29. 29. Peer  to  Peer Distributed  Exper#se Picture Credit: To follow - rooftop community garden Sunday, 13 October 13
  30. 30. Place of transformation LevelofExpertise Doctor Nurse Peer/ Self Home/Community HospitalClinic Technology Enabled Movement £££££ Expensive Specialists Collaborative Technology enables distributed expertise – gives different role to institutions such as public service providers P2P ReSync Patchwork Buddy Life Where do I feel Unsafe Sunday, 13 October 13
  31. 31. ReSync  model •Social  networking  plamorm  for  NEETS •Stat  on  NEETS •Peer  volunteers   •It  costs  a  local  authority  £2m  to  run   Connexions •Costs  £40,000  for  local  authority   to  subscribe  to  Resync Technology enabled movement – distributed expertise Sunday, 13 October 13
  32. 32. How  can  it  grow? Condi#ons  &  Capabili#es Picture Credit: Latitude research/ NSA?? Sunday, 13 October 13
  33. 33. Effec#ve  Demand • Recogni#on  of  need  –  case  studies • Observable  results  to  s#mulate  demand • How  to  create  complimentary  condi#ons • Willingness  to  pay  –  value  for  money  case • Willingness  to  decommission • Condi#ons  to  adopt  the  innova#on   – Culture,  leadership,  IT  infrastructure,  procurement Sunday, 13 October 13
  34. 34. Effec#ve  Supply • Idea  –  developing,  evolving  solu#on  and  tech • Organisa#on  –  organisa#onal/business  model • Context  –    how  local  gov  operates,  sources  of   support,  access  to  level  3  data • Ability  to  demonstrate  value  and  compa#bility • Ability  to  scale  –  solu#on  or  org  +  solu#on Sunday, 13 October 13
  35. 35. Effec#ve  Supply Reboot  projects  been  through  phase  of  understanding  the  problem  to  be   solved,  and  developing  or  harnessing  technology  and  business  models  to   solve  it.  Business  model  key. Discover  Business   Model Ready  to  Scale Basic  Research Addi#onal  R&D TechnologyExists Business Model Exists Yes YesNo No Reboot Projects Sunday, 13 October 13
  36. 36. S#mula#ng  the  market Picture Credit: Latitude research Sunday, 13 October 13
  37. 37. Discussion 1. How does this resonate with your work and perspective? 2. Gaps and opportunities for collaborative technology? 3. What area of the system is in need of intervention to take collaborative technologies to scale? 4. What are the opportunities outside the system for collaborative technology? Sunday, 13 October 13
  38. 38. Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0 Increasing  the  centre  ground Growing  the  market Sunday, 13 October 13
  39. 39. Opportuni#es Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0 Opportuni-es Sunday, 13 October 13
  40. 40. Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies •Central Government Policy •Procurement •IT infrastructure •IT policy/social IT strategy •Data & Measurement •Evidence base •Culture Leadership •Absorptive Capacity •Practical knowledge •Decommissioning •Funding – at which stage •Business model support •Sustainable business models •Key Stages for support •Data sandpit? •Practical knowledge of local government Public  Services  2.0 Crea#ng  right  condi#ons Sunday, 13 October 13
  41. 41. Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies •Central Government Policy •Procurement •IT infrastructure •IT policy/social IT strategy •Data & Measurement •Evidence base •Culture Leadership •Absorptive Capacity •Practical knowledge •Decommissioning •Funding – at which stage •Business model support •Sustainable business models •Key Stages for support •Data sandpit? •Practical knowledge of local government Public  Services  2.0 Crea#ng  right  condi#ons What  are  the  implica#ons  of  designing  with   rela#onships  in  mind? Sunday, 13 October 13
  42. 42. Video : Huge increase in bandwidth 80 millions hours of you tube every day Cisco predict that within 4 years 90% of data on web will be video Mobile & Smart Phones High mobile ownership Smart phone ownership growing More that 90% of population live within reach of a mobile phone tower Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0  -­‐  Opportuni-esPublic  Services  2.0   Opportuni#es Sunday, 13 October 13
  43. 43. Crowd accelerated innovation and video Rise in sharing behaviours Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0 Opportuni#es Sunday, 13 October 13
  44. 44. Opportuni#es GP Commissioning - ideal for collaborative social approaches Personalisation – Role for collaborative technology Apply crowd accelerated innovation? Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0 Opportuni#es Sunday, 13 October 13
  45. 45. Discussion 1. How does this resonate with your work and perspective? 2. Gaps and opportunities for collaborative technology? 3. What area of the system is in need of intervention to take collaborative technologies to scale? 4. What are the opportunities outside the system for collaborative technology? Sunday, 13 October 13

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