SlideShare ist ein Scribd-Unternehmen logo
Top Trends in Life
Insurance: 2020
November 2019
Link: https://www.capgemini.com/top-
trends-in-2020/
2© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Life insurers are responding to shifting market dynamics
Enhancing
Operational
Efficiency
Evolving
Customer
Preference
Changing
Business
Environment
Life insurers are exploring a variety of blockchain use cases and long-term benefitsTREND 7
Epigenetics may pave the way for personalized life insurance premiums and more accurate underwritingTREND 8
Insurers enhance underwriting process by leveraging analytics and AITREND 6
Life insurers are exploring digital-only offerings to improve operational efficiencies
Insurers reduce customers’ purchase cycle to improve customer experience
TREND 4
TREND 5
Ecosystem collaboration opens avenues for insurers to serve customers betterTREND 3
Insurers explore wellness initiatives to monitor, manage, and improve policyholders’ healthTREND 1
Life insurers begin to provide flexible offerings to emerging customer segmentsTREND 2
Emerging
Risk
Landscape
Top Trends in Life Insurance for 2020 by Capgemini
3© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
3© Capgemini 2019. All rights reserved |
Payer Preventer
Partner
Customer
Customer data
Value-added
services
As industry players evolve from payer to partner and preventer, life insurance companies
are assuming a greater role in customers’ lives, not just paying claims upon illness or death
Top Trends in Life Insurance for 2020 by Capgemini Risk
Landscape
Operational
Efficiency
Business
Environment
Customer
Preference
Trend 1: Insurers explore wellness initiatives to monitor, manage, and improve
policyholders’ health
4© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Booming gig
economy
growth
Shifting risk
exposure of the
non-salaried
segment
Tremendous
coverage gap in
life insurance
for millennials
Insurers are exploring ways to cater to underserved populations such as gig economy
workers, millennials, and even much older customers via hybrid and combination products
Trend 2: Life insurers begin to provide flexible
offerings to emerging customer segments
Top Trends in Life Insurance for 2020 by Capgemini Risk
Landscape
Operational
Efficiency
Business
Environment
Customer
Preference
4© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
5© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
5© Capgemini 2019. All rights reserved |
Drivers of
expansion
through
collaboration
Strong distribution network of other players
APIs enable direct plug-in with partners
The need to cover underserved segments
Emergence of startups with specialized capabilities
Life insurers are leveraging the competencies and reach of ecosystem partners to create
opportunities and attract more customers
Top Trends in Life Insurance for 2020 by Capgemini Risk
Landscape
Operational
Efficiency
Business
Environment
Customer
Preference
Trend 3: Ecosystem collaboration opens avenues for insurers to serve customers better
6© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Swift policy issuance
Better operational efficiency
Significant cost savings
Better customer experience
Insurers are launching digital-only products to speed up the quote-to-issue process and
bring in cost efficiencies in customer service
Top Trends in Life Insurance for 2020 by Capgemini Risk
Landscape
Operational
Efficiency
Business
Environment
Customer
Preference
Trend 4: Life insurers are exploring digital-only offerings to improve operational
efficiencies
7© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Life insurers are leveraging digital platforms and technologies to reduce customer purchase
cycles – drastically, in some cases – to create a relatively hassle-free customer experience
7© Capgemini 2019. All rights reserved |
Top Trends in Life Insurance for 2020 by Capgemini Risk
Landscape
Operational
Efficiency
Business
Environment
Customer
Preference
Trend 5: Insurers reduce customers’ purchase cycle to improve customer experience
8© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
8© Capgemini 2019. All rights reserved |
Advances in data capturing tools, analytical techniques, and AI algorithms are making
underwriting automation and improvement possible
Customers InsurersAccurate premium
price
Faster and more
convenient policy
acquisition
Better customer
experience
Less expensive
risk assessment
Accelerate
customer
onboarding
Reduction in
manual errors
Top Trends in Life Insurance for 2020 by Capgemini Risk
Landscape
Operational
Efficiency
Business
Environment
Customer
Preference
Trend 6: Insurers leverage analytics and AI to enhance the underwriting process
9© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
9© Capgemini 2019. All rights reserved |
Blockchain-based systems have the potential to streamline processes, reduce costs,
and improve customer experience
Top Trends in Life Insurance for 2020 by Capgemini Risk
Landscape
Operational
Efficiency
Business
Environment
Customer
Preference
Trend 7: Life insurers are exploring a variety of blockchain use cases and long-term
benefits
10© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
Source: Capgemini Financial Services Analysis, 2019
Invasive medical tests,
complicated paperwork
and long questionnaires
Insurers are exploring epigenetics as an alternative data source to enhance product
personalization and improve underwriting
Long waiting periods
associated with
traditional methods
Need for personalized
innovative products
Higher premiums for
instant insurance
without fees
Top Trends in Life Insurance for 2020 by Capgemini Risk
Landscape
Operational
Efficiency
Business
Environment
Customer
Preference
Life Insurance Trends 2020 | November 2019
Trend 8: Epigenetics may pave the way for personalized life insurance premiums and
more accurate underwriting
10© Capgemini 2019. All rights reserved |
A global leader in consulting, technology services and digital transformation,
Capgemini is at the forefront of innovation to address the entire breadth of clients’
opportunities in the evolving world of cloud, digital and platforms. Building on its
strong 50-year heritage and deep industry-specific expertise, Capgemini enables
organizations to realize their business ambitions through an array of services from
strategy to operations. Capgemini is driven by the conviction that the business
value of technology comes from and through people. It is a multicultural company
of over 200,000 team members in more than 40 countries. The Group reported
2018 global revenues of EUR 13.2 billion.
About Capgemini
Learn more about us at
www.capgemini.com
This message contains information that may be privileged or confidential and is
the property of the Capgemini Group.
Copyright© 2019 Capgemini. All rights reserved.
People matter, results count.

Weitere ähnliche Inhalte

Was ist angesagt?

HSBC Life (International) Limited - Insurer Innovation Award 2023
HSBC Life (International) Limited - Insurer Innovation Award 2023HSBC Life (International) Limited - Insurer Innovation Award 2023
HSBC Life (International) Limited - Insurer Innovation Award 2023
The Digital Insurer
 
Top P&C Insurance Trends 2022
Top P&C Insurance Trends 2022Top P&C Insurance Trends 2022
Top P&C Insurance Trends 2022
Capgemini
 
ZA Tech - Insurtech Innovation Award 2023
ZA Tech - Insurtech Innovation Award 2023ZA Tech - Insurtech Innovation Award 2023
ZA Tech - Insurtech Innovation Award 2023
The Digital Insurer
 
AIA – Insurer Innovation Award 2023
AIA – Insurer Innovation Award 2023 AIA – Insurer Innovation Award 2023
AIA – Insurer Innovation Award 2023
The Digital Insurer
 
Kin Insurance - InsurTech Innovation Award 2022
Kin Insurance - InsurTech Innovation Award 2022Kin Insurance - InsurTech Innovation Award 2022
Kin Insurance - InsurTech Innovation Award 2022
The Digital Insurer
 
Digital Insurance Transformation
Digital Insurance TransformationDigital Insurance Transformation
Digital Insurance Transformation
digitalinsurer
 
The Inevitable Future of Banking
The Inevitable Future of BankingThe Inevitable Future of Banking
The Inevitable Future of Banking
accenture
 
Britam Microinsurance – Insurer Innovation Award 2023
Britam Microinsurance – Insurer Innovation Award 2023Britam Microinsurance – Insurer Innovation Award 2023
Britam Microinsurance – Insurer Innovation Award 2023
The Digital Insurer
 
Cover Genius - InsurTech Innovation Award 2022
Cover Genius - InsurTech Innovation Award 2022Cover Genius - InsurTech Innovation Award 2022
Cover Genius - InsurTech Innovation Award 2022
The Digital Insurer
 
Digital strategy for Financial Institutions
Digital strategy for Financial InstitutionsDigital strategy for Financial Institutions
Digital strategy for Financial Institutions
Sameer Singh Jaini
 
Commercial Banking Trends book 2022
Commercial Banking Trends book 2022Commercial Banking Trends book 2022
Commercial Banking Trends book 2022
Capgemini
 
PolicyStreet - Insurtech Innovation Award 2023
PolicyStreet - Insurtech Innovation Award 2023PolicyStreet - Insurtech Innovation Award 2023
PolicyStreet - Insurtech Innovation Award 2023
The Digital Insurer
 
Singlife with Aviva - Insurer Innovation Award 2022
Singlife with Aviva - Insurer Innovation Award 2022Singlife with Aviva - Insurer Innovation Award 2022
Singlife with Aviva - Insurer Innovation Award 2022
The Digital Insurer
 
Charles Taylor InsureTech - InsurTech Innovation Award 2022
Charles Taylor InsureTech - InsurTech Innovation Award 2022Charles Taylor InsureTech - InsurTech Innovation Award 2022
Charles Taylor InsureTech - InsurTech Innovation Award 2022
The Digital Insurer
 
Insurance underwriting
Insurance   underwritingInsurance   underwriting
Insurance underwriting
Mohit Singla
 
ZA Tech - Insurtech Innovation Award 2023
ZA Tech - Insurtech Innovation Award 2023ZA Tech - Insurtech Innovation Award 2023
ZA Tech - Insurtech Innovation Award 2023
The Digital Insurer
 
Insurance Industry 2016: PwC Top Issues
Insurance Industry 2016: PwC Top Issues Insurance Industry 2016: PwC Top Issues
Insurance Industry 2016: PwC Top Issues
PwC
 
UnderwriteMe - Insurtech Innovation Award 2023
UnderwriteMe - Insurtech Innovation Award 2023UnderwriteMe - Insurtech Innovation Award 2023
UnderwriteMe - Insurtech Innovation Award 2023
The Digital Insurer
 
WEECOMPANY - InsurTech Innovation Award 2022
WEECOMPANY - InsurTech Innovation Award 2022WEECOMPANY - InsurTech Innovation Award 2022
WEECOMPANY - InsurTech Innovation Award 2022
The Digital Insurer
 
How Insurers Can Harness Artificial Intelligence
How Insurers Can Harness Artificial IntelligenceHow Insurers Can Harness Artificial Intelligence
How Insurers Can Harness Artificial Intelligence
Cognizant
 

Was ist angesagt? (20)

HSBC Life (International) Limited - Insurer Innovation Award 2023
HSBC Life (International) Limited - Insurer Innovation Award 2023HSBC Life (International) Limited - Insurer Innovation Award 2023
HSBC Life (International) Limited - Insurer Innovation Award 2023
 
Top P&C Insurance Trends 2022
Top P&C Insurance Trends 2022Top P&C Insurance Trends 2022
Top P&C Insurance Trends 2022
 
ZA Tech - Insurtech Innovation Award 2023
ZA Tech - Insurtech Innovation Award 2023ZA Tech - Insurtech Innovation Award 2023
ZA Tech - Insurtech Innovation Award 2023
 
AIA – Insurer Innovation Award 2023
AIA – Insurer Innovation Award 2023 AIA – Insurer Innovation Award 2023
AIA – Insurer Innovation Award 2023
 
Kin Insurance - InsurTech Innovation Award 2022
Kin Insurance - InsurTech Innovation Award 2022Kin Insurance - InsurTech Innovation Award 2022
Kin Insurance - InsurTech Innovation Award 2022
 
Digital Insurance Transformation
Digital Insurance TransformationDigital Insurance Transformation
Digital Insurance Transformation
 
The Inevitable Future of Banking
The Inevitable Future of BankingThe Inevitable Future of Banking
The Inevitable Future of Banking
 
Britam Microinsurance – Insurer Innovation Award 2023
Britam Microinsurance – Insurer Innovation Award 2023Britam Microinsurance – Insurer Innovation Award 2023
Britam Microinsurance – Insurer Innovation Award 2023
 
Cover Genius - InsurTech Innovation Award 2022
Cover Genius - InsurTech Innovation Award 2022Cover Genius - InsurTech Innovation Award 2022
Cover Genius - InsurTech Innovation Award 2022
 
Digital strategy for Financial Institutions
Digital strategy for Financial InstitutionsDigital strategy for Financial Institutions
Digital strategy for Financial Institutions
 
Commercial Banking Trends book 2022
Commercial Banking Trends book 2022Commercial Banking Trends book 2022
Commercial Banking Trends book 2022
 
PolicyStreet - Insurtech Innovation Award 2023
PolicyStreet - Insurtech Innovation Award 2023PolicyStreet - Insurtech Innovation Award 2023
PolicyStreet - Insurtech Innovation Award 2023
 
Singlife with Aviva - Insurer Innovation Award 2022
Singlife with Aviva - Insurer Innovation Award 2022Singlife with Aviva - Insurer Innovation Award 2022
Singlife with Aviva - Insurer Innovation Award 2022
 
Charles Taylor InsureTech - InsurTech Innovation Award 2022
Charles Taylor InsureTech - InsurTech Innovation Award 2022Charles Taylor InsureTech - InsurTech Innovation Award 2022
Charles Taylor InsureTech - InsurTech Innovation Award 2022
 
Insurance underwriting
Insurance   underwritingInsurance   underwriting
Insurance underwriting
 
ZA Tech - Insurtech Innovation Award 2023
ZA Tech - Insurtech Innovation Award 2023ZA Tech - Insurtech Innovation Award 2023
ZA Tech - Insurtech Innovation Award 2023
 
Insurance Industry 2016: PwC Top Issues
Insurance Industry 2016: PwC Top Issues Insurance Industry 2016: PwC Top Issues
Insurance Industry 2016: PwC Top Issues
 
UnderwriteMe - Insurtech Innovation Award 2023
UnderwriteMe - Insurtech Innovation Award 2023UnderwriteMe - Insurtech Innovation Award 2023
UnderwriteMe - Insurtech Innovation Award 2023
 
WEECOMPANY - InsurTech Innovation Award 2022
WEECOMPANY - InsurTech Innovation Award 2022WEECOMPANY - InsurTech Innovation Award 2022
WEECOMPANY - InsurTech Innovation Award 2022
 
How Insurers Can Harness Artificial Intelligence
How Insurers Can Harness Artificial IntelligenceHow Insurers Can Harness Artificial Intelligence
How Insurers Can Harness Artificial Intelligence
 

Ähnlich wie Top Trends in Life Insurance: 2020

Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020
Capgemini
 
Top-10 Technology Trends in Property & Casualty Insurance: 2019
Top-10 Technology Trends in Property & Casualty Insurance: 2019Top-10 Technology Trends in Property & Casualty Insurance: 2019
Top-10 Technology Trends in Property & Casualty Insurance: 2019
Capgemini
 
Health Insurance Top Trends 2021
Health Insurance Top Trends 2021Health Insurance Top Trends 2021
Health Insurance Top Trends 2021
Capgemini
 
Top Trends in Wealth Management 2020
Top Trends in Wealth Management 2020Top Trends in Wealth Management 2020
Top Trends in Wealth Management 2020
Capgemini
 
Property and-casualty-insurance-2020
Property and-casualty-insurance-2020Property and-casualty-insurance-2020
Property and-casualty-insurance-2020
~Eric Principe
 
Top Ten Trends in Insurance 2017
Top Ten Trends in Insurance 2017Top Ten Trends in Insurance 2017
Top Ten Trends in Insurance 2017
Capgemini
 
Insurance trends 2017
Insurance trends 2017Insurance trends 2017
Insurance trends 2017
Romit Singh
 
Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020
Capgemini
 
Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021
Capgemini
 
Webinar: Partnering for success in a digital world
Webinar: Partnering for success in a digital worldWebinar: Partnering for success in a digital world
Webinar: Partnering for success in a digital world
The Digital Insurer
 
Top Trends in Commercial Banking: 2020
Top Trends in Commercial Banking: 2020Top Trends in Commercial Banking: 2020
Top Trends in Commercial Banking: 2020
Capgemini
 
Top-10 Trends in Wealth Management 2019
Top-10 Trends in Wealth Management 2019Top-10 Trends in Wealth Management 2019
Top-10 Trends in Wealth Management 2019
Capgemini
 
Insurance Top 10 Trends 2016
Insurance Top 10 Trends 2016Insurance Top 10 Trends 2016
Insurance Top 10 Trends 2016
Capgemini
 
Top-10 Trends in Property & Casualty Insurance: 2018
Top-10 Trends in Property & Casualty Insurance: 2018Top-10 Trends in Property & Casualty Insurance: 2018
Top-10 Trends in Property & Casualty Insurance: 2018
Capgemini
 
CWIN17 New-York / insurance spotlight building the digital core
CWIN17 New-York / insurance spotlight   building the digital coreCWIN17 New-York / insurance spotlight   building the digital core
CWIN17 New-York / insurance spotlight building the digital core
Capgemini
 
Digital Fineprint Introduction deck
Digital Fineprint Introduction deckDigital Fineprint Introduction deck
Digital Fineprint Introduction deck
Anna Kurmanbaeva
 
Startup InsurTech Award - Digital Fineprint
Startup InsurTech Award - Digital FineprintStartup InsurTech Award - Digital Fineprint
Startup InsurTech Award - Digital Fineprint
The Digital Insurer
 
Top Trends in Payments: 2020
Top Trends in Payments: 2020Top Trends in Payments: 2020
Top Trends in Payments: 2020
Capgemini
 
Be Digital: South Africa's Short-Term Insurance Industry
Be Digital: South Africa's Short-Term Insurance IndustryBe Digital: South Africa's Short-Term Insurance Industry
Be Digital: South Africa's Short-Term Insurance Industry
Accenture Insurance
 
Reshaping Underwriting Landscape With Focussing On CX – Whitepaper
Reshaping Underwriting Landscape With Focussing On CX – WhitepaperReshaping Underwriting Landscape With Focussing On CX – Whitepaper
Reshaping Underwriting Landscape With Focussing On CX – Whitepaper
IndusNetMarketing
 

Ähnlich wie Top Trends in Life Insurance: 2020 (20)

Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020Top Trends in Health Insurance: 2020
Top Trends in Health Insurance: 2020
 
Top-10 Technology Trends in Property & Casualty Insurance: 2019
Top-10 Technology Trends in Property & Casualty Insurance: 2019Top-10 Technology Trends in Property & Casualty Insurance: 2019
Top-10 Technology Trends in Property & Casualty Insurance: 2019
 
Health Insurance Top Trends 2021
Health Insurance Top Trends 2021Health Insurance Top Trends 2021
Health Insurance Top Trends 2021
 
Top Trends in Wealth Management 2020
Top Trends in Wealth Management 2020Top Trends in Wealth Management 2020
Top Trends in Wealth Management 2020
 
Property and-casualty-insurance-2020
Property and-casualty-insurance-2020Property and-casualty-insurance-2020
Property and-casualty-insurance-2020
 
Top Ten Trends in Insurance 2017
Top Ten Trends in Insurance 2017Top Ten Trends in Insurance 2017
Top Ten Trends in Insurance 2017
 
Insurance trends 2017
Insurance trends 2017Insurance trends 2017
Insurance trends 2017
 
Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020Top Trends in Retail Banking: 2020
Top Trends in Retail Banking: 2020
 
Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021Top Trends in Wealth Management: 2021
Top Trends in Wealth Management: 2021
 
Webinar: Partnering for success in a digital world
Webinar: Partnering for success in a digital worldWebinar: Partnering for success in a digital world
Webinar: Partnering for success in a digital world
 
Top Trends in Commercial Banking: 2020
Top Trends in Commercial Banking: 2020Top Trends in Commercial Banking: 2020
Top Trends in Commercial Banking: 2020
 
Top-10 Trends in Wealth Management 2019
Top-10 Trends in Wealth Management 2019Top-10 Trends in Wealth Management 2019
Top-10 Trends in Wealth Management 2019
 
Insurance Top 10 Trends 2016
Insurance Top 10 Trends 2016Insurance Top 10 Trends 2016
Insurance Top 10 Trends 2016
 
Top-10 Trends in Property & Casualty Insurance: 2018
Top-10 Trends in Property & Casualty Insurance: 2018Top-10 Trends in Property & Casualty Insurance: 2018
Top-10 Trends in Property & Casualty Insurance: 2018
 
CWIN17 New-York / insurance spotlight building the digital core
CWIN17 New-York / insurance spotlight   building the digital coreCWIN17 New-York / insurance spotlight   building the digital core
CWIN17 New-York / insurance spotlight building the digital core
 
Digital Fineprint Introduction deck
Digital Fineprint Introduction deckDigital Fineprint Introduction deck
Digital Fineprint Introduction deck
 
Startup InsurTech Award - Digital Fineprint
Startup InsurTech Award - Digital FineprintStartup InsurTech Award - Digital Fineprint
Startup InsurTech Award - Digital Fineprint
 
Top Trends in Payments: 2020
Top Trends in Payments: 2020Top Trends in Payments: 2020
Top Trends in Payments: 2020
 
Be Digital: South Africa's Short-Term Insurance Industry
Be Digital: South Africa's Short-Term Insurance IndustryBe Digital: South Africa's Short-Term Insurance Industry
Be Digital: South Africa's Short-Term Insurance Industry
 
Reshaping Underwriting Landscape With Focussing On CX – Whitepaper
Reshaping Underwriting Landscape With Focussing On CX – WhitepaperReshaping Underwriting Landscape With Focussing On CX – Whitepaper
Reshaping Underwriting Landscape With Focussing On CX – Whitepaper
 

Mehr von Capgemini

Top Healthcare Trends 2022
Top Healthcare Trends 2022Top Healthcare Trends 2022
Top Healthcare Trends 2022
Capgemini
 
Top Trends in Wealth Management 2022
Top Trends in Wealth Management 2022Top Trends in Wealth Management 2022
Top Trends in Wealth Management 2022
Capgemini
 
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーですキャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
Capgemini
 
Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021
Capgemini
 
Top Trends in Payments: 2021
Top Trends in Payments: 2021Top Trends in Payments: 2021
Top Trends in Payments: 2021
Capgemini
 
Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021
Capgemini
 
Capgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous PlanningCapgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous Planning
Capgemini
 
How to get off the white elephant of physical and leverage the true benefits ...
How to get off the white elephant of physical and leverage the true benefits ...How to get off the white elephant of physical and leverage the true benefits ...
How to get off the white elephant of physical and leverage the true benefits ...
Capgemini
 
Connected Autonomous Planning: a continuous touchless model enabling an agile...
Connected Autonomous Planning: a continuous touchless model enabling an agile...Connected Autonomous Planning: a continuous touchless model enabling an agile...
Connected Autonomous Planning: a continuous touchless model enabling an agile...
Capgemini
 
Data Center of the Future: Designing a modernized, high performance computing...
Data Center of the Future: Designing a modernized, high performance computing...Data Center of the Future: Designing a modernized, high performance computing...
Data Center of the Future: Designing a modernized, high performance computing...
Capgemini
 
Connected Storytelling
Connected StorytellingConnected Storytelling
Connected Storytelling
Capgemini
 
NYDJ and Capgemini
NYDJ and CapgeminiNYDJ and Capgemini
NYDJ and Capgemini
Capgemini
 
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for GroceryGrocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Capgemini
 
Enabling and accelerating multi-tenancy with Capgemini Digital Cloud Platform...
Enabling and accelerating multi-tenancy with Capgemini Digital Cloud Platform...Enabling and accelerating multi-tenancy with Capgemini Digital Cloud Platform...
Enabling and accelerating multi-tenancy with Capgemini Digital Cloud Platform...
Capgemini
 
Capgemini 5G Observatory: The latest launches and use cases
Capgemini 5G Observatory: The latest launches and use casesCapgemini 5G Observatory: The latest launches and use cases
Capgemini 5G Observatory: The latest launches and use cases
Capgemini
 
Louisiana-Pacific’s HCM Transformation with SAP SuccessFactors Solutions
Louisiana-Pacific’s HCM Transformation with SAP SuccessFactors SolutionsLouisiana-Pacific’s HCM Transformation with SAP SuccessFactors Solutions
Louisiana-Pacific’s HCM Transformation with SAP SuccessFactors Solutions
Capgemini
 

Mehr von Capgemini (16)

Top Healthcare Trends 2022
Top Healthcare Trends 2022Top Healthcare Trends 2022
Top Healthcare Trends 2022
 
Top Trends in Wealth Management 2022
Top Trends in Wealth Management 2022Top Trends in Wealth Management 2022
Top Trends in Wealth Management 2022
 
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーですキャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
キャップジェミニ、あなたの『RISE WITH SAP』のパートナーです
 
Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021Top Trends in Commercial Banking: 2021
Top Trends in Commercial Banking: 2021
 
Top Trends in Payments: 2021
Top Trends in Payments: 2021Top Trends in Payments: 2021
Top Trends in Payments: 2021
 
Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021Top Trends in Retail Banking: 2021
Top Trends in Retail Banking: 2021
 
Capgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous PlanningCapgemini’s Connected Autonomous Planning
Capgemini’s Connected Autonomous Planning
 
How to get off the white elephant of physical and leverage the true benefits ...
How to get off the white elephant of physical and leverage the true benefits ...How to get off the white elephant of physical and leverage the true benefits ...
How to get off the white elephant of physical and leverage the true benefits ...
 
Connected Autonomous Planning: a continuous touchless model enabling an agile...
Connected Autonomous Planning: a continuous touchless model enabling an agile...Connected Autonomous Planning: a continuous touchless model enabling an agile...
Connected Autonomous Planning: a continuous touchless model enabling an agile...
 
Data Center of the Future: Designing a modernized, high performance computing...
Data Center of the Future: Designing a modernized, high performance computing...Data Center of the Future: Designing a modernized, high performance computing...
Data Center of the Future: Designing a modernized, high performance computing...
 
Connected Storytelling
Connected StorytellingConnected Storytelling
Connected Storytelling
 
NYDJ and Capgemini
NYDJ and CapgeminiNYDJ and Capgemini
NYDJ and Capgemini
 
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for GroceryGrocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
Grocery Fullforce Solution: Capgemini Unified Commerce Solution for Grocery
 
Enabling and accelerating multi-tenancy with Capgemini Digital Cloud Platform...
Enabling and accelerating multi-tenancy with Capgemini Digital Cloud Platform...Enabling and accelerating multi-tenancy with Capgemini Digital Cloud Platform...
Enabling and accelerating multi-tenancy with Capgemini Digital Cloud Platform...
 
Capgemini 5G Observatory: The latest launches and use cases
Capgemini 5G Observatory: The latest launches and use casesCapgemini 5G Observatory: The latest launches and use cases
Capgemini 5G Observatory: The latest launches and use cases
 
Louisiana-Pacific’s HCM Transformation with SAP SuccessFactors Solutions
Louisiana-Pacific’s HCM Transformation with SAP SuccessFactors SolutionsLouisiana-Pacific’s HCM Transformation with SAP SuccessFactors Solutions
Louisiana-Pacific’s HCM Transformation with SAP SuccessFactors Solutions
 

Kürzlich hochgeladen

High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
bhumivarma35300
 
Using LLM Agents with Llama 3, LangGraph and Milvus
Using LLM Agents with Llama 3, LangGraph and MilvusUsing LLM Agents with Llama 3, LangGraph and Milvus
Using LLM Agents with Llama 3, LangGraph and Milvus
Zilliz
 
The importance of Quality Assurance for ICT Standardization
The importance of Quality Assurance for ICT StandardizationThe importance of Quality Assurance for ICT Standardization
The importance of Quality Assurance for ICT Standardization
Axel Rennoch
 
Best Practices for Effectively Running dbt in Airflow.pdf
Best Practices for Effectively Running dbt in Airflow.pdfBest Practices for Effectively Running dbt in Airflow.pdf
Best Practices for Effectively Running dbt in Airflow.pdf
Tatiana Al-Chueyr
 
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
aslasdfmkhan4750
 
The Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF GuideThe Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF Guide
Shiv Technolabs
 
BLOCKCHAIN TECHNOLOGY - Advantages and Disadvantages
BLOCKCHAIN TECHNOLOGY - Advantages and DisadvantagesBLOCKCHAIN TECHNOLOGY - Advantages and Disadvantages
BLOCKCHAIN TECHNOLOGY - Advantages and Disadvantages
SAI KAILASH R
 
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and OllamaTirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Zilliz
 
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
maigasapphire
 
Uncharted Together- Navigating AI's New Frontiers in Libraries
Uncharted Together- Navigating AI's New Frontiers in LibrariesUncharted Together- Navigating AI's New Frontiers in Libraries
Uncharted Together- Navigating AI's New Frontiers in Libraries
Brian Pichman
 
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
digitalxplive
 
Three New Criminal Laws in India 1 July 2024
Three New Criminal Laws in India 1 July 2024Three New Criminal Laws in India 1 July 2024
Three New Criminal Laws in India 1 July 2024
aakash malhotra
 
Pigging Unit Lubricant Oil Blending Plant
Pigging Unit Lubricant Oil Blending PlantPigging Unit Lubricant Oil Blending Plant
Pigging Unit Lubricant Oil Blending Plant
LINUS PROJECTS (INDIA)
 
Figma AI Design Generator_ In-Depth Review.pdf
Figma AI Design Generator_ In-Depth Review.pdfFigma AI Design Generator_ In-Depth Review.pdf
Figma AI Design Generator_ In-Depth Review.pdf
Management Institute of Skills Development
 
"Mastering Graphic Design: Essential Tips and Tricks for Beginners and Profes...
"Mastering Graphic Design: Essential Tips and Tricks for Beginners and Profes..."Mastering Graphic Design: Essential Tips and Tricks for Beginners and Profes...
"Mastering Graphic Design: Essential Tips and Tricks for Beginners and Profes...
Anant Gupta
 
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
Edge AI and Vision Alliance
 
How Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdfHow Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdf
HackersList
 
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdfAcumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
BrainSell Technologies
 
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdfBT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
Neo4j
 
Types of Weaving loom machine & it's technology
Types of Weaving loom machine & it's technologyTypes of Weaving loom machine & it's technology
Types of Weaving loom machine & it's technology
ldtexsolbl
 

Kürzlich hochgeladen (20)

High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
 
Using LLM Agents with Llama 3, LangGraph and Milvus
Using LLM Agents with Llama 3, LangGraph and MilvusUsing LLM Agents with Llama 3, LangGraph and Milvus
Using LLM Agents with Llama 3, LangGraph and Milvus
 
The importance of Quality Assurance for ICT Standardization
The importance of Quality Assurance for ICT StandardizationThe importance of Quality Assurance for ICT Standardization
The importance of Quality Assurance for ICT Standardization
 
Best Practices for Effectively Running dbt in Airflow.pdf
Best Practices for Effectively Running dbt in Airflow.pdfBest Practices for Effectively Running dbt in Airflow.pdf
Best Practices for Effectively Running dbt in Airflow.pdf
 
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
 
The Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF GuideThe Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF Guide
 
BLOCKCHAIN TECHNOLOGY - Advantages and Disadvantages
BLOCKCHAIN TECHNOLOGY - Advantages and DisadvantagesBLOCKCHAIN TECHNOLOGY - Advantages and Disadvantages
BLOCKCHAIN TECHNOLOGY - Advantages and Disadvantages
 
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and OllamaTirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
 
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
 
Uncharted Together- Navigating AI's New Frontiers in Libraries
Uncharted Together- Navigating AI's New Frontiers in LibrariesUncharted Together- Navigating AI's New Frontiers in Libraries
Uncharted Together- Navigating AI's New Frontiers in Libraries
 
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
 
Three New Criminal Laws in India 1 July 2024
Three New Criminal Laws in India 1 July 2024Three New Criminal Laws in India 1 July 2024
Three New Criminal Laws in India 1 July 2024
 
Pigging Unit Lubricant Oil Blending Plant
Pigging Unit Lubricant Oil Blending PlantPigging Unit Lubricant Oil Blending Plant
Pigging Unit Lubricant Oil Blending Plant
 
Figma AI Design Generator_ In-Depth Review.pdf
Figma AI Design Generator_ In-Depth Review.pdfFigma AI Design Generator_ In-Depth Review.pdf
Figma AI Design Generator_ In-Depth Review.pdf
 
"Mastering Graphic Design: Essential Tips and Tricks for Beginners and Profes...
"Mastering Graphic Design: Essential Tips and Tricks for Beginners and Profes..."Mastering Graphic Design: Essential Tips and Tricks for Beginners and Profes...
"Mastering Graphic Design: Essential Tips and Tricks for Beginners and Profes...
 
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
 
How Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdfHow Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdf
 
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdfAcumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
 
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdfBT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
 
Types of Weaving loom machine & it's technology
Types of Weaving loom machine & it's technologyTypes of Weaving loom machine & it's technology
Types of Weaving loom machine & it's technology
 

Top Trends in Life Insurance: 2020

  • 1. Top Trends in Life Insurance: 2020 November 2019 Link: https://www.capgemini.com/top- trends-in-2020/
  • 2. 2© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Life insurers are responding to shifting market dynamics Enhancing Operational Efficiency Evolving Customer Preference Changing Business Environment Life insurers are exploring a variety of blockchain use cases and long-term benefitsTREND 7 Epigenetics may pave the way for personalized life insurance premiums and more accurate underwritingTREND 8 Insurers enhance underwriting process by leveraging analytics and AITREND 6 Life insurers are exploring digital-only offerings to improve operational efficiencies Insurers reduce customers’ purchase cycle to improve customer experience TREND 4 TREND 5 Ecosystem collaboration opens avenues for insurers to serve customers betterTREND 3 Insurers explore wellness initiatives to monitor, manage, and improve policyholders’ healthTREND 1 Life insurers begin to provide flexible offerings to emerging customer segmentsTREND 2 Emerging Risk Landscape Top Trends in Life Insurance for 2020 by Capgemini
  • 3. 3© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 3© Capgemini 2019. All rights reserved | Payer Preventer Partner Customer Customer data Value-added services As industry players evolve from payer to partner and preventer, life insurance companies are assuming a greater role in customers’ lives, not just paying claims upon illness or death Top Trends in Life Insurance for 2020 by Capgemini Risk Landscape Operational Efficiency Business Environment Customer Preference Trend 1: Insurers explore wellness initiatives to monitor, manage, and improve policyholders’ health
  • 4. 4© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Booming gig economy growth Shifting risk exposure of the non-salaried segment Tremendous coverage gap in life insurance for millennials Insurers are exploring ways to cater to underserved populations such as gig economy workers, millennials, and even much older customers via hybrid and combination products Trend 2: Life insurers begin to provide flexible offerings to emerging customer segments Top Trends in Life Insurance for 2020 by Capgemini Risk Landscape Operational Efficiency Business Environment Customer Preference 4© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019
  • 5. 5© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 5© Capgemini 2019. All rights reserved | Drivers of expansion through collaboration Strong distribution network of other players APIs enable direct plug-in with partners The need to cover underserved segments Emergence of startups with specialized capabilities Life insurers are leveraging the competencies and reach of ecosystem partners to create opportunities and attract more customers Top Trends in Life Insurance for 2020 by Capgemini Risk Landscape Operational Efficiency Business Environment Customer Preference Trend 3: Ecosystem collaboration opens avenues for insurers to serve customers better
  • 6. 6© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Swift policy issuance Better operational efficiency Significant cost savings Better customer experience Insurers are launching digital-only products to speed up the quote-to-issue process and bring in cost efficiencies in customer service Top Trends in Life Insurance for 2020 by Capgemini Risk Landscape Operational Efficiency Business Environment Customer Preference Trend 4: Life insurers are exploring digital-only offerings to improve operational efficiencies
  • 7. 7© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Life insurers are leveraging digital platforms and technologies to reduce customer purchase cycles – drastically, in some cases – to create a relatively hassle-free customer experience 7© Capgemini 2019. All rights reserved | Top Trends in Life Insurance for 2020 by Capgemini Risk Landscape Operational Efficiency Business Environment Customer Preference Trend 5: Insurers reduce customers’ purchase cycle to improve customer experience
  • 8. 8© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 8© Capgemini 2019. All rights reserved | Advances in data capturing tools, analytical techniques, and AI algorithms are making underwriting automation and improvement possible Customers InsurersAccurate premium price Faster and more convenient policy acquisition Better customer experience Less expensive risk assessment Accelerate customer onboarding Reduction in manual errors Top Trends in Life Insurance for 2020 by Capgemini Risk Landscape Operational Efficiency Business Environment Customer Preference Trend 6: Insurers leverage analytics and AI to enhance the underwriting process
  • 9. 9© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 9© Capgemini 2019. All rights reserved | Blockchain-based systems have the potential to streamline processes, reduce costs, and improve customer experience Top Trends in Life Insurance for 2020 by Capgemini Risk Landscape Operational Efficiency Business Environment Customer Preference Trend 7: Life insurers are exploring a variety of blockchain use cases and long-term benefits
  • 10. 10© Capgemini 2019. All rights reserved |Life Insurance Trends 2020 | November 2019 Source: Capgemini Financial Services Analysis, 2019 Invasive medical tests, complicated paperwork and long questionnaires Insurers are exploring epigenetics as an alternative data source to enhance product personalization and improve underwriting Long waiting periods associated with traditional methods Need for personalized innovative products Higher premiums for instant insurance without fees Top Trends in Life Insurance for 2020 by Capgemini Risk Landscape Operational Efficiency Business Environment Customer Preference Life Insurance Trends 2020 | November 2019 Trend 8: Epigenetics may pave the way for personalized life insurance premiums and more accurate underwriting 10© Capgemini 2019. All rights reserved |
  • 11. A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. About Capgemini Learn more about us at www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright© 2019 Capgemini. All rights reserved. People matter, results count.