Balance Score Card, Key Performance Indicators, Corporate Performance Management,

4. Business Challenges TECHNOLOGY Transaction Volume Market Volatility Consolidation Credit Management Government Reforms Large Customer base Skilled Manpower Risk Management

6. Road signs, not red lights Intelligent traffic lights for controlling In the world of the car driver, a traffic light provides two clear signals: red means stop, green means go. In business reality, this clarity is painfully lacking, and it is something that even multi-colored reports cannot create. At the traffic light we can only either stop, or drive on. In contrast, a company has countless ways in which it can react to red or green signals.

7. Trends are like friends; with values start seeing trends

9. Unthinkable is Happening around us Frequency is increasing and we cannot control it How do we measure impact on our business

12. You have data quality reporting issues, whether you know it or not.

17. Balance Scorecard – Vision and Strategy

28. Corporate Performance Management ‘ Corporate Performance Management (CPM) is the area of Business Intelligence (BI) involved with monitoring and managing an organization's performance, according to Key Performance Indicators (KPIs)

31. CPM Framework C3 : Communication, Comprehension, Control

32. CPM Elements Business Measurements Information Management Business Processes & Activities Operational Objectives Strategic Objectives & Goals IT infrastructure

33. CPM factors Competition Operational Discipline Industry Regulations Security External Entities Hierarchy Market Data Integration Statutory Compliance Business Functions External Internal

34. CPM Benefits Resources are directed towards actions that are consistent with meeting the business goals. This enables improved resource planning and prioritization. Enabling proactive and directed action. Organizations are no longer fractured by independent actions of the business units. They now are aligned and working towards the same business goals. Align the business strategy horizontally and vertically throughout your enterprise. Benefits CPM Solution

35. CPM Benefits Enables improved and automated processes and allocation of resources. Provides collaboration across enterprise teams and processes to accelerate business performance improvements. Improving team productivity and effectiveness. Results in a consolidated view of the current state of the business, by combining process state information, operational activity status and IT status. It puts the current state of the business in context, enabling proactive problem avoidance. Providing real-time, contextual insight, delivering role-based visibility into business operations and metrics. Benefits CPM Solution

38. Structured CPM methodology Eg: KPI Back Office application running on Oracle, Transaction application running on SQL, KPI Data Sources Both KPI Internal or Customer Facing Mr. ABC KPI Benefactor Mr. ABC KPI Initiator Mr. XYZ KPI Sponsor 7days, 1 day Anticipate Upper and Lower Limits Plus or minus 1 day KPI Upper & Lower Tolerances Less than 3 days KPI Target Value Days KPI Unit of Measure & Formula 12 months, Daily KPI Life Span & Reporting Periodicity 31-Mar-08 KPI End Date 1-Apr-07 KPI Start Date Better Cash flow KPI Benefits Maintain credit period of less than 3 days KPI Objective Ageing Analysis KPI Description

39. Data Communication

40. Data Comprehension

41. Data Control

42. Data Communication

43. Data Comprehension

44. Data Control

46. "If you don't have a dashboard you can't drive the car. Performance related Information is like Compass will give you right directions Clear Marketing Directions and Road Map