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Social Influence
Introduction to Social Media Marketing

September 10, 2009
bryan.jones@cjrw.com
Text “Jones” to 50500
baselin
          e
values
proces
  s
demo




                Baseline
tools
credits




                 The Shift In Cultural Behavior
#tigs
       e
baselin
           values         s   demo             credits
                    proces           tools
e
baselin
           values         s   demo           credits
                    proces           tools
e
baselin
           values         s   demo           credits
                    proces           tools
Who+How
                Creators
                Critics
      baselin




                Collectors
          e
values




                Joiners
proces




                Spectators
  s
demo




                Inactives
tools




                             US Online Adults Social Participation
credits




                               Social Technographics Ladder® Forrester Research
baselin
          e
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proces
  s
demo
tools




                US Online Adults Social Participation
credits




                  Social Technographics Profile® Forrester Research
Social Networking


     31%  White, Non-Hispanic
      baselin
          e
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proces
  s
demo
tools
credits




                        Pew Internet & American Life Project December 2008 Tracking Survey
Social Networking


     43%  Black, Non-Hispanic
      baselin
          e
values
proces
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demo
tools
credits




                        Pew Internet & American Life Project December 2008 Tracking Survey
Social Networking


     48%  Hispanic
      baselin
          e
values
proces
  s
demo
tools
credits




                        Pew Internet & American Life Project December 2008 Tracking Survey
Facebook #s


     250M+Active Global Users
      baselin
          e
values
proces
  s
demo
tools
credits




                                Facebook Internal Statistics 2009
Facebook #s


     120M+Daily Users
      baselin
          e
values
proces
  s
demo
tools
credits




                        Facebook Internal Statistics 2009
Facebook #s


     2/3+ Users Are Outside of College
      baselin
          e
values
proces
  s
demo
tools
credits




                                         Facebook Internal Statistics 2009
Facebook #s


     35+  Fastest Growing Demographic
      baselin
          e
values
proces
  s
demo
tools
credits




                                        Facebook Internal Statistics 2009
Facebook #s


     22%  Internet Traffic Into Facebook 12/08
      baselin
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proces
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                                                 Facebook Internal Statistics 2009
Sample Facebook TouchGraph
       e
baselin
           values         s   demo           credits
                    proces           tools
Facebook - Default Wall View
       e
baselin
           values         s   demo           credits
                    proces           tools
Facebook Commercial Fan Page
       e
baselin
           values         s   demo           credits
                    proces           tools
Facebook Commercial Fan Page
       e
baselin
           values         s   demo           credits
                    proces           tools
Facebook Internal Messaging
       e
baselin
           values         s   demo           credits
                    proces           tools
Facebook Group Page
       e
baselin
           values         s   demo           credits
                    proces           tools
Twitter #s


     1,382%
          Growth From 3/08 - 3/09
      baselin
          e
values
proces
  s
demo
tools
credits




                                    Nielsen Online March 2009
Twitter #s


     27M+ U.S. Users
      baselin
          e
values
proces
  s
demo
tools
credits




                       Pear Analytics Twitter Study Aug. 2009
Twitter #s


     55%  Female Users
      baselin
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proces
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demo
tools
credits




                         Pear Analytics Twitter Study Aug. 2009
Twitter #s


     27%  Users Are Active
      baselin
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proces
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                             Pear Analytics Twitter Study Aug. 2009
Twitter Profile View
       e
baselin
           values         s   demo           credits
                    proces           tools
baselin
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proces
  s
demo
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                Twitter As A Customer Service Channel
baselin
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                Twitter As A Customer Service Channel
baselin
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proces
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demo
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                Twitter As A Customer Service Channel
baselin
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values
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                Twitter As A Customer Service Channel
Twitter As A Promotions Channel
       e
baselin
           values         s   demo           credits
                    proces           tools
Twitter As A Promotions Channel
       e
baselin
           values         s   demo           credits
                    proces           tools
Twitter As A Promotions Channel
       e
baselin
           values         s   demo           credits
                    proces           tools
Twitter As A Promotions Channel
       e
baselin
           values         s   demo           credits
                    proces           tools
Twitter As A Promotions Channel
       e
baselin
           values         s   demo           credits
                    proces           tools
Twitter As A Promotions Channel
       e
baselin
           values         s   demo           credits
                    proces           tools
Twitter As A Promotions Channel
       e
baselin
           values         s   demo           credits
                    proces           tools
Values      Social Engagement Essentials
           values
       e                  s                  credits
baselin             proces    demo   tools
Be Honest
                       values
                   e                  s                  credits
            baselin             proces    demo   tools
Be Relevant
                         values
                     e                  s                  credits
              baselin             proces    demo   tools
Be Amazing
                        values
                    e                  s                  credits
             baselin             proces    demo   tools
Be Generous
                         values
                     e                  s                  credits
              baselin             proces    demo   tools
baselin
  e
values
        proces
          s
demo




                 Engagement
tools
credits




                   Process For Moving From Theory To Action
Social Engagement Process
Discovery
                                      s
                                proces
                   e   values                            credits
            baselin                       demo   tools
Social Engagement Process
Strategy
                                     s
                               proces
                  e   values                            credits
           baselin                       demo   tools
Creative
     Development
baselin
  e
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        proces
          s
demo
tools
credits




                   Social Engagement Process
Community
     Engagement /
     Management
baselin
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        proces
          s
demo
tools
credits




                    Social Engagement Process
baselin
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          demo




                 Case Study
tools
credits




                  Susan G. Komen For The Cure: Arkansas
Outreach and Communications
                              demo
       e                  s
baselin    values   proces           tools   credits
Leadership and Support
                              demo
       e                  s
baselin    values   proces           tools   credits
Personal Interaction
                              demo
       e                  s
baselin    values   proces           tools   credits
baselin
  e
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          demo
tools
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                 Event Updates and Community Management
Case Study   Oxford American Magazine
                              demo
       e                  s
baselin    values   proces           tools    credits
Social Content Development
                              demo
       e                  s
baselin    values   proces           tools   credits
baselin
  e
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proces
  s
          demo
tools
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                 Community Management and Culture Leadership
baselin
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                 Community Management And Content Sharing
baselin
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          demo
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                 Community Management and Content Development
Social Influence
Introduction to Social Media Marketing

September 10, 2009
bryan.jones@cjrw.com
Text “Jones” to 50500
Tools       Social Applications
                                     tools
       e                  s
baselin    values   proces    demo           credits
RSS Reader (Google Reader)
                                         Tools
                                     tools
       e                  s
baselin    values   proces    demo           credits
Twitter Extensions (CoTweet)
                                         Tools
                                     tools
       e                  s
baselin    values   proces    demo           credits
baselin
  e
values
proces
  s
demo
          tools




                                            Tools
credits




                  Twitter Extensions (Pea Shoot App)
Twitter Extensions (TweetDeck)
                                         Tools
                                     tools
       e                  s
baselin    values   proces    demo           credits
baselin
  e
values
proces
  s
demo
          tools




                                           Tools
credits




                  Social Media Monitoring (Radian6)
baselin
  e
values
proces
  s
demo
          tools




                                           Tools
credits




                  Social Media Monitoring (Radian6)
Social Influence
Introduction to Social Media Marketing

September 10, 2009
bryan.jones@cjrw.com
Text “Jones” to 50500
Influencers
                                               Books/Audiobooks
                                                    credits
       e                  s
baselin    values   proces    demo    tools
Influencers
                                               Books/Audiobooks
                                                    credits
       e                  s
baselin    values   proces    demo    tools
Influencers
                                               Books/Audiobooks
                                                    credits
       e                  s
baselin    values   proces    demo    tools
@jowyang                  @jasonfalls
                                   @armano        @paulisakson
                    @faris   @awolk
                                             @jonathanbriggs
                       @mashable          @iA
                                                     @gapingvoid
baselin




           @rohitbhargava
  e




                                       @bogusky
values




                                                      @tdefren
                      @convagency
proces




                                          @briansolis
  s
demo




                         @charleneli
                                                   Influencers
tools




                             People Who‘ve Earned The Right To Be Heard
          credits
baselin
  e
values
proces
  s
demo




                              Influencers
tools




                    Presentations via SlideShare.net
          credits
baselin
  e
values
proces
  s
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                              Influencers
tools




                    Presentations via SlideShare.net
          credits
Interior of old diner           fans                              Downtown
                    http://www.istockphoto.com/     http://www.istockphoto.com/       http://www.istockphoto.com/
                    stock-photo-7760323-interior-   stock-photo-2667580-fans.php      stock-photo-3301573-
                    of-old-diner.php                                                  downtown.php
baselin
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values
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                    Sign On A Brick Wall            Crowd at a rock concert           fans
                    http://www.istockphoto.com/     http://www.istockphoto.com/       http://www.istockphoto.com/
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                    stock-photo-2981919-sign-on-    stock-photo-2030722-crowd-at-a-   stock-photo-2726903-fans.php
                    brick-wall-new.php              rock-concert.php
tools




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Social Influence

  • 1. Social Influence Introduction to Social Media Marketing September 10, 2009 bryan.jones@cjrw.com Text “Jones” to 50500
  • 2. baselin e values proces s demo Baseline tools credits The Shift In Cultural Behavior
  • 3. #tigs e baselin values s demo credits proces tools
  • 4. e baselin values s demo credits proces tools
  • 5. e baselin values s demo credits proces tools
  • 6. Who+How Creators Critics baselin Collectors e values Joiners proces Spectators s demo Inactives tools US Online Adults Social Participation credits Social Technographics Ladder® Forrester Research
  • 7. baselin e values proces s demo tools US Online Adults Social Participation credits Social Technographics Profile® Forrester Research
  • 8. Social Networking 31% White, Non-Hispanic baselin e values proces s demo tools credits Pew Internet & American Life Project December 2008 Tracking Survey
  • 9. Social Networking 43% Black, Non-Hispanic baselin e values proces s demo tools credits Pew Internet & American Life Project December 2008 Tracking Survey
  • 10. Social Networking 48% Hispanic baselin e values proces s demo tools credits Pew Internet & American Life Project December 2008 Tracking Survey
  • 11. Facebook #s 250M+Active Global Users baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 12. Facebook #s 120M+Daily Users baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 13. Facebook #s 2/3+ Users Are Outside of College baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 14. Facebook #s 35+ Fastest Growing Demographic baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 15. Facebook #s 22% Internet Traffic Into Facebook 12/08 baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 16. Sample Facebook TouchGraph e baselin values s demo credits proces tools
  • 17. Facebook - Default Wall View e baselin values s demo credits proces tools
  • 18. Facebook Commercial Fan Page e baselin values s demo credits proces tools
  • 19. Facebook Commercial Fan Page e baselin values s demo credits proces tools
  • 20. Facebook Internal Messaging e baselin values s demo credits proces tools
  • 21. Facebook Group Page e baselin values s demo credits proces tools
  • 22. Twitter #s 1,382% Growth From 3/08 - 3/09 baselin e values proces s demo tools credits Nielsen Online March 2009
  • 23. Twitter #s 27M+ U.S. Users baselin e values proces s demo tools credits Pear Analytics Twitter Study Aug. 2009
  • 24. Twitter #s 55% Female Users baselin e values proces s demo tools credits Pear Analytics Twitter Study Aug. 2009
  • 25. Twitter #s 27% Users Are Active baselin e values proces s demo tools credits Pear Analytics Twitter Study Aug. 2009
  • 26. Twitter Profile View e baselin values s demo credits proces tools
  • 27. baselin e values proces s demo tools credits Twitter As A Customer Service Channel
  • 28. baselin e values proces s demo tools credits Twitter As A Customer Service Channel
  • 29. baselin e values proces s demo tools credits Twitter As A Customer Service Channel
  • 30. baselin e values proces s demo tools credits Twitter As A Customer Service Channel
  • 31. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 32. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 33. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 34. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 35. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 36. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 37. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 38. Values Social Engagement Essentials values e s credits baselin proces demo tools
  • 39. Be Honest values e s credits baselin proces demo tools
  • 40. Be Relevant values e s credits baselin proces demo tools
  • 41. Be Amazing values e s credits baselin proces demo tools
  • 42. Be Generous values e s credits baselin proces demo tools
  • 43. baselin e values proces s demo Engagement tools credits Process For Moving From Theory To Action
  • 44. Social Engagement Process Discovery s proces e values credits baselin demo tools
  • 45. Social Engagement Process Strategy s proces e values credits baselin demo tools
  • 46. Creative Development baselin e values proces s demo tools credits Social Engagement Process
  • 47. Community Engagement / Management baselin e values proces s demo tools credits Social Engagement Process
  • 48. baselin e values proces s demo Case Study tools credits Susan G. Komen For The Cure: Arkansas
  • 49. Outreach and Communications demo e s baselin values proces tools credits
  • 50. Leadership and Support demo e s baselin values proces tools credits
  • 51. Personal Interaction demo e s baselin values proces tools credits
  • 52. baselin e values proces s demo tools credits Event Updates and Community Management
  • 53. Case Study Oxford American Magazine demo e s baselin values proces tools credits
  • 54. Social Content Development demo e s baselin values proces tools credits
  • 55. baselin e values proces s demo tools credits Community Management and Culture Leadership
  • 56. baselin e values proces s demo tools credits Community Management And Content Sharing
  • 57. baselin e values proces s demo tools credits Community Management and Content Development
  • 58. Social Influence Introduction to Social Media Marketing September 10, 2009 bryan.jones@cjrw.com Text “Jones” to 50500
  • 59. Tools Social Applications tools e s baselin values proces demo credits
  • 60. RSS Reader (Google Reader) Tools tools e s baselin values proces demo credits
  • 61. Twitter Extensions (CoTweet) Tools tools e s baselin values proces demo credits
  • 62. baselin e values proces s demo tools Tools credits Twitter Extensions (Pea Shoot App)
  • 63. Twitter Extensions (TweetDeck) Tools tools e s baselin values proces demo credits
  • 64. baselin e values proces s demo tools Tools credits Social Media Monitoring (Radian6)
  • 65. baselin e values proces s demo tools Tools credits Social Media Monitoring (Radian6)
  • 66. Social Influence Introduction to Social Media Marketing September 10, 2009 bryan.jones@cjrw.com Text “Jones” to 50500
  • 67. Influencers Books/Audiobooks credits e s baselin values proces demo tools
  • 68. Influencers Books/Audiobooks credits e s baselin values proces demo tools
  • 69. Influencers Books/Audiobooks credits e s baselin values proces demo tools
  • 70. @jowyang @jasonfalls @armano @paulisakson @faris @awolk @jonathanbriggs @mashable @iA @gapingvoid baselin @rohitbhargava e @bogusky values @tdefren @convagency proces @briansolis s demo @charleneli Influencers tools People Who‘ve Earned The Right To Be Heard credits
  • 71. baselin e values proces s demo Influencers tools Presentations via SlideShare.net credits
  • 72. baselin e values proces s demo Influencers tools Presentations via SlideShare.net credits
  • 73. Interior of old diner fans Downtown http://www.istockphoto.com/ http://www.istockphoto.com/ http://www.istockphoto.com/ stock-photo-7760323-interior- stock-photo-2667580-fans.php stock-photo-3301573- of-old-diner.php downtown.php baselin e values proces s Sign On A Brick Wall Crowd at a rock concert fans http://www.istockphoto.com/ http://www.istockphoto.com/ http://www.istockphoto.com/ demo stock-photo-2981919-sign-on- stock-photo-2030722-crowd-at-a- stock-photo-2726903-fans.php brick-wall-new.php rock-concert.php tools Photo Credits credits