Session proceedings from the 2012 SAP BusinessObjects User Conference (Orlando, FL) Session 0413 presented by William Newman (Managing Principal, Newport Consulting Group) and Anton Ansalmar (President and Co-founder, Rapid Consulting)

1. September 10-13, 2012
Orlando, Florida
Session 0413: Increase Stakeholder Adoption by Leveraging
Mobile Platform Applications
William Newman, MBA, CMC – Managing Principal, Newport Consulting Group
Anton Ansalmar – President, Rapid Consulting, Inc.

2. Learning Points
• Review of the changing domestic market of mobile apps
and their use, adoption
• Understand who in the organization is responsible for
creating versus rendering content
• Develop tactics to form working relationships with
stakeholders for continual engagement
• Create a change management environment for mobility
• Leverage integration tools in specific use cases or not at all
• Understand the five key check-list items for successful
mobile engagement
• Consider how to integrate dashboards, metrics and
processes for effective transparency and use of mobile apps

3. Changing Environment of Mobile Computing / 1
M-commerce has been slow to make
inroads against traditional channels. That
appears finally about to change. The next
18 months will be critical as companies
position to scale.
- Booz & Company, M-Commerce Comes of Age (August, 2011)
The proliferation of mobile technologies
and the increase in cloud computing
represent the two most significant
megatrends.
- Oxford Economics, Digital Megatrends 2015:The Role
of Technology in the New Normal Market (March, 2011)

4. Changing Environment of Mobile Computing / 2
Source: Oxford Economics, Digital Megatrends 2015: The Role of Technology in the New Normal Market (March, 2011)

5. Changing Environment of Mobile Computing / 3
1
Mature markets - particularly
introduction of 4G into US / NA
markets - will allow for greater
use of corporate functions and
consumer experience.
2
Developing regions -
No or little current
infrastructure, initial
need will be for basic
As growth matures in
services such as financial saturated 4G markets such
management, banking, as Asia (Japan) and EU, US /
B2C and B2B commerce. NA market resembles more
They will only know life of a “developing” market.
“in the cloud.”

6. Changing Environment of Mobile Computing / 4
Applications vary in complexity, from enhanced reality to administrative.
Current biz applications focus is administrative workflow.
Lower complexity Example applications
Banking, travel and expenses, basic
commodity purchases, tracking and
Administrative monitoring of purchases and deliveries,
basic workflows
Business analytics, performance
management, sensitivity analysis,
Predictive logistics, transport management, mobile
surgery (viewing / commenting)
Augmented reality, interactive learning,
on demand mobile execution (m2m),
Enhanced mobile surgery, prescription fulfillment
(execution)
Greater complexity
Source: InfoStretch, SAP, Newport Consulting Group analysis

7. Changing Role of Executive Sponsors / 1
• Explosion of Mobile
• Sarbanes-Oxley
• Cool Factor
• Multi-task, multi-use, multi-threading …
• Need for Security (yours not theirs)
This means:
If you want to get a project approved
you stand a better chance if there is a
mode or channel of mobility you can
sell your boss (and their boss, and so on ...)

8. Changing Role of Executive Sponsors / 2
The 2 numbers you need to remember if you are a program manager in a
large enterprise considering mobility:
The % increase in the likelihood of a
The % increase in the marginal cost to
enterprise transformation project being
develop one single simple mobile
funded if even simple mobile workflow
workflow app based on a $1M project.
capabilities are included in the scope.
Source: Informal crowd poll, ASUG Michigan chapter meeting (November, 2011)

9. Changing Role of Executive Sponsors / 2
There are a number of “quick hit” areas to consider for mobile business apps,
and the list is growing every day on the Apple AppStore ,Google Marketplace,
and the SAP Market itself:
• Some emerging “quick hits” for dubious
executives:
• Expense Approval
• Travel Approval
• Document routing
Click to read
• Process approvals (PPAP, APQP)
StreamWork
• Carbon OnDemand (GHG Demand Forecast)
blog
• Sales OnDemand (Sales Demand Forecast)
• Some emerging trends
• Business ByDesign
• Enterprise Social Business
• 2-tier Hybrid solutions (on premises w/ cloud)

10. Communication Best Practices
“Conference Room” Pilots
BYOD programs Create
Rapid / multiple rendering cycles
Executive Alignment POCs Render
Use
Click to read
BYOD article on
searchSAP.com

11. Engaging the Team
• As with any systems initiative, “guiding principles” are
boundaries or “big rules” that keep your efforts on track,
value oriented, and MBO relevant
• Often times these principles can be distilled into sound bites
or “elevator speak” to keep different user groups consistently
informed, and counteract the “grapevine effect”
Users
Developers
“Communication
Internal Stakeholders Zone” Platform Partners

12. A Practical Checklist
1. Don’t over promise then under
deliver
2. Don’t let your apps lapse
3. Don’t try to be something
you’re not
4. Only release it when it is ready
5. Don’t over-think the
development
Source: Five Pitfalls to Avoid when Developing Mobile Apps, Mashable, 2010.

13. Demo: Challenges for Executives in Mobility Solutions
Business IT
Why can’t How do I deploy
business apps be and manage
simple, easy to Executive Apps?
use?
• How to leverage the value of mobility • Need a solution now!
to the benefits of the business? • Security is still priority
• One single app instead of multiple • How to manage the mobile landscape
apps (workers, applications and devices)?
• How to view key Performance • What policies and tools are required
metrics one one dashboard across
multiple platforms.

14. Demo: Integrating Metrics, Dashboards, Processes
The Executive Suite mobile app for iOS and Android, helps executives access multiple
SAP and non-SAP related business processes from within one single application in real-
time at any time. Executives can view key performance indicators via interactive
dashboards delivered using HTML 5 based technology.
Key Features:
• Social Media feeds from Twitter
• View Corporate Employee data, contacts, and current location from HR.
• View Inventory in your Warehouse based on location and product availability.
• Approve or Reject Purchase Order Requests.
• Monitor, review, and explore key business reports built using HTML5 for accessibility
across multiple platforms.

15. Demo: Integrating Metrics, Dashboards, Processes

16. Key Learnings
• The environment for mobile computing is changing rapidly,
also changing how executives view mobile computing as a
possible game changer for business operations.
• Given the proper infrastructure, high program funding
chances can increase adoption of mobile computing (50/2)
• Positioning mobile computing in the workplace to allow for
open and free conversation on use and implementation
increases user adoption.
• Highly accessible, high performing apps – like Executive
Suite – can accelerate your mobile computing adoption.

17. Your turn!

18. Thank you for participating.
Please provide feedback on this session by
completing a short survey via the event
mobile application.
SESSION CODE: 0413
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