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Mastering Difficult Conversations ,[object Object],[object Object],[object Object]
Introductions
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Let’s Start with the Basics the Basics ,[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Best Practices Be Positive
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Best Practices Engage Your Audience
[object Object],[object Object],[object Object],[object Object],Communication Best Practices Empathize
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Best Practices Lighten Up
A Site Map of Communications ,[object Object]
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
Difficult Conversations  ::  © Copyright EightShapes, LLC 2009
[object Object],They’re the People that You Meet that You Meet
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],It’s Called Work Work
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (Circumstances) Too Many People Involved
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (People) Poor Team Member Performance
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (Circumstances) Losing Momentum
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communicating Design Defending Decisions
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communicating Design Design Reviews
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Planning Design Resources, Scope, & Timelines
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (People) Resolving Conflicts
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (People) Resolving Conflicts  (among Stakeholders)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (Circumstances) Defending Status & Progress
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (Circumstances) Project Failure
Planning Design Resources, Scope, & Timelines Communicating Design Design Reviews Defending Decisions Managing the Bumps in the Road People Resolving Conflicts  (internal & stakeholder) Poor Team Member Performance Too many people Circumstances Defending progress Losing Momentum  Project Failure The Situations That We Face
Sample Scenarios
[object Object],[object Object],[object Object],[object Object],Role-Playing » The Missing Deliverable The Missing Deliverable
[object Object],[object Object],[object Object],[object Object],[object Object],Role-Playing » The Late Stakeholder The Late Stakeholder
[object Object],[object Object],[object Object],[object Object],[object Object],Role-Playing » The Evasive Critique The Evasive Critique
[object Object],[object Object],Tricks of the Trade the Trade
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]

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Difficult Conversations in Creative Environments ~ IA Summit 2009