Difficult Conversations in Creative Environments ~ IA Summit 2009
Information Architects work in environments that demand close collaboration with other people, primarily clients and colleagues. Design teams of any size need to manage the logistics of the design process, collaborate with each other to solve complex problems, and communicate those ideas effectively. Clients also exert pressure on the design team, presenting the design problem and vetting potential solutions. Successful senior designers and team managers must know how to navigate these waters delicately. Every one of these activities–from clarifying requirements to presenting design ideas to walking through revisions–requires working with other people. Every task on a design project has some element of communication and collaboration. And these infinite touchpoints within the team (designers, managers, stakeholders, and clients alike) represent risks to the project: one misstep and the project can come to a screeching halt. This workshop is for information architects to help them understand and improve the core communications skills for working with teams and clients. Junior information architects seeking advancement will benefit from this opportunity to explore the crucial skills that separate them from senior designers.
![Mastering Difficult Conversations ,[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/peopleskills-090323153512-phpapp02/85/difficult-conversations-in-creative-environments-ia-summit-2009-1-320.jpg)
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Difficult Conversations in Creative Environments ~ IA Summit 2009
- 13. Difficult Conversations :: © Copyright EightShapes, LLC 2009
- 14. Difficult Conversations :: © Copyright EightShapes, LLC 2009
- 15. Difficult Conversations :: © Copyright EightShapes, LLC 2009
- 16. Difficult Conversations :: © Copyright EightShapes, LLC 2009
- 17. Difficult Conversations :: © Copyright EightShapes, LLC 2009
- 18. Difficult Conversations :: © Copyright EightShapes, LLC 2009
- 19. Difficult Conversations :: © Copyright EightShapes, LLC 2009
- 20. Difficult Conversations :: © Copyright EightShapes, LLC 2009
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- 50. Planning Design Resources, Scope, & Timelines Communicating Design Design Reviews Defending Decisions Managing the Bumps in the Road People Resolving Conflicts (internal & stakeholder) Poor Team Member Performance Too many people Circumstances Defending progress Losing Momentum Project Failure The Situations That We Face
- 51. Sample Scenarios