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powered by BRIGHTEDGE
User Generated Content – Your #1 Visibility Asset
UGC + SEO
UGC + Data Science
UGC + Apple Search
@brightedge #share15
About Me About OpenTable
• Director, Global SEO
Marketing at OpenTable
• Mixed E-Commerce and
Hospitality background
• Brands: Starwood Hotels,
Pottery Barn, Shutterfly
@ScottLavelle
linkedin.com/in/scottlavelle
• OpenTable aims to power great
dining experiences
• Founded in 1998
• Part of the Priceline Group
• 32K restaurants globally
• 16M seated diners/month
• 47% of bookings mobile
@brightedge #share15
How important is UGC?
65% of consumers trust word-of-mouth on the Internet
(UGC) more than content produced by advertisers
(MacKinnon, 2012, p. 5)
More than 8 in 10 say user-generated content from
people they don't know influences what they buy and
indicates brand quality
(Bazaarvoice, 2011, p4)
51% say user generated content is more important
than the opinions of their friends and family, and far
more trustworthy than website content
(Bazaarvoice, 2011, p4)
@brightedge #share15
Competitive Landscape – UGC Reviews
OpenTable Competitors
Significant scale
Rich Content
Higher velocity
Higher quality (verified)
Not crawlable
Significant scale
Rich content
100% crawlable
• Opportunity: index rich UGC reviews inline on restaurant pages
• Goals: connect with new diners, drive longtail and head SEO traffic
@brightedge #share15
UGC Reviews – Our Solution
• Build our own server-side reviews database and service
• Crawlable reviews content inline on restaurant pages
• Schema markup, rel prev rel next pagination
@brightedge #share15
UGC Reviews – Results
• 25% increase in total SEO visits
• Connect with more new diners, engage with existing audience
• Capture longtail SEO traffic
@brightedge #share15
UGC Reviews – Results
Increased visibility and traffic in key markets per rich content:
@brightedge #share15
Competing with UGC
• Where else should you use UGC? Everywhere!
• Review snippets on key landing pages
• Data Science - create light templatized content by mining reviews
• Improve CTRs via Schema markup and structured data
• Apple Search (iOS9) – UGC competitive advantage in new space
@brightedge #share15
Practical Takeaways
• SEO is marketing, marketing is connecting and competing
• UGC is a key competitive advantage for visibility and trust
• Consider the UGC you already have and positioning
• UGC has low cost and inherent scale
• Leverage everywhere you can before attempting to scale editorial
@brightedge #share15
References
 MacKinnon, Katherine, A., (2012). User Generated Content vs. Advertising:
Do Consumers Trust the Word of Others Over Advertisers? The Elon Journal
of Undergraduate Research in Communications, Vol. 3, No. 1
 Bazaarvoice, (2011). Report: Talking to Strangers: Millennials Trust People
over Brands,
http://resources.bazaarvoice.com/rs/bazaarvoice/images/201202_Millennials_
whitepaper.pdf

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BrightEdge Share15 - CM204: Content & Competition: Creation & Curation - Scott Lavelle

  • 1. The leading industry event by digital marketers for digital marketers powered by BRIGHTEDGE User Generated Content – Your #1 Visibility Asset UGC + SEO UGC + Data Science UGC + Apple Search
  • 2. @brightedge #share15 About Me About OpenTable • Director, Global SEO Marketing at OpenTable • Mixed E-Commerce and Hospitality background • Brands: Starwood Hotels, Pottery Barn, Shutterfly @ScottLavelle linkedin.com/in/scottlavelle • OpenTable aims to power great dining experiences • Founded in 1998 • Part of the Priceline Group • 32K restaurants globally • 16M seated diners/month • 47% of bookings mobile
  • 3. @brightedge #share15 How important is UGC? 65% of consumers trust word-of-mouth on the Internet (UGC) more than content produced by advertisers (MacKinnon, 2012, p. 5) More than 8 in 10 say user-generated content from people they don't know influences what they buy and indicates brand quality (Bazaarvoice, 2011, p4) 51% say user generated content is more important than the opinions of their friends and family, and far more trustworthy than website content (Bazaarvoice, 2011, p4)
  • 4. @brightedge #share15 Competitive Landscape – UGC Reviews OpenTable Competitors Significant scale Rich Content Higher velocity Higher quality (verified) Not crawlable Significant scale Rich content 100% crawlable • Opportunity: index rich UGC reviews inline on restaurant pages • Goals: connect with new diners, drive longtail and head SEO traffic
  • 5. @brightedge #share15 UGC Reviews – Our Solution • Build our own server-side reviews database and service • Crawlable reviews content inline on restaurant pages • Schema markup, rel prev rel next pagination
  • 6. @brightedge #share15 UGC Reviews – Results • 25% increase in total SEO visits • Connect with more new diners, engage with existing audience • Capture longtail SEO traffic
  • 7. @brightedge #share15 UGC Reviews – Results Increased visibility and traffic in key markets per rich content:
  • 8. @brightedge #share15 Competing with UGC • Where else should you use UGC? Everywhere! • Review snippets on key landing pages • Data Science - create light templatized content by mining reviews • Improve CTRs via Schema markup and structured data • Apple Search (iOS9) – UGC competitive advantage in new space
  • 9. @brightedge #share15 Practical Takeaways • SEO is marketing, marketing is connecting and competing • UGC is a key competitive advantage for visibility and trust • Consider the UGC you already have and positioning • UGC has low cost and inherent scale • Leverage everywhere you can before attempting to scale editorial
  • 10. @brightedge #share15 References  MacKinnon, Katherine, A., (2012). User Generated Content vs. Advertising: Do Consumers Trust the Word of Others Over Advertisers? The Elon Journal of Undergraduate Research in Communications, Vol. 3, No. 1  Bazaarvoice, (2011). Report: Talking to Strangers: Millennials Trust People over Brands, http://resources.bazaarvoice.com/rs/bazaarvoice/images/201202_Millennials_ whitepaper.pdf