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@bridgetkromhout #mvpbuzz
Computers are easy;
people are hard
@bridgetkromhout #mvpbuzz
lives:
Minneapolis,
Minnesota
works:
Microsoft
podcasts:
Arrested
DevOps
organizes:
devopsdays
Bridget Kromhout
#mvpbuzz@bridgetkromhout
Massively scalable fault-tolerant
distributed systems require a
significant engineering effort to build
and operate; complex socio-technical
systems are even more challenging.
Computers are easy;
people are hard
@bridgetkromhout #mvpbuzz
quoted in “10+ Deploys Per Day:
Dev and Ops Cooperation at Flickr” at Velocity 2009
John Allspaw & Paul Hammond
Flickr Dev Blog, December 17th 2008
Image credit: visual_dichotomy on Flickr
“In the last week there were
67 deploys
of 496 changes
by 18 people”
@bridgetkromhout #mvpbuzz
Not the goal: resumé-driven development
@bridgetkromhout #mvpbuzz
The goal: shorter time from
idea to value
Image credit: leadliasionImage credit: thebigword
@bridgetkromhout #mvpbuzz
How do we
get to
the goal?
#mvpbuzz@bridgetkromhout
complex
ecosystems
@bridgetkromhout #mvpbuzz
disruption
@bridgetkromhout #mvpbuzz
just say no to “awesome mode” vs “sad mode”
Image credit: stock
bimodal IT?!?
@bridgetkromhout #mvpbuzz
Attack
Kitten
growls
about
Day 2
@bridgetkromhout #mvpbuzz
Attack Kitten Cat Reality Check
#mvpbuzz@bridgetkromhout
empathy
#mvpbuzz@bridgetkromhout
tools: necessary but not sufficient
#mvpbuzz@bridgetkromhout
91F: yolo into
production!
samizdat.cc/cyoa
yolo!
@bridgetkromhout #mvpbuzz
Image credit: James Ernest
@bridgetkromhout #mvpbuzz
The Wall of Confusion
yolo nope
#mvpbuzz@bridgetkromhout
for ops, don’t tell devs: gl;hf!
do: automate
document
share
#mvpbuzz@bridgetkromhout
for devs, build for operability:
observability, debuggability, reality
@bridgetkromhout #mvpbuzz
Image credit: Vasa Museet
probably fine
@bridgetkromhout #mvpbuzz
hard problems & human factors
@bridgetkromhout #mvpbuzz
@bridgetkromhout #mvpbuzz
communication &
disconnects
@bridgetkromhout #mvpbuzz
observability: answering questions we didn’t know to ask
#mvpbuzz@bridgetkromhout
understand your environment
#mvpbuzz@bridgetkromhout
monitoring: the old way
@bridgetkromhout #mvpbuzz
Monitoring
monitoring: the new way
@bridgetkromhout #mvpbuzz
operational investments architecture
observability
culture
@bridgetkromhout #mvpbuzzImage credit: Wikipedia
“Any organization that designs a system…
will produce a design
whose structure is a copy of
the organization's
communication
structure.”
Mel Conway
#mvpbuzz@bridgetkromhout
#mvpbuzz@bridgetkromhout
Who owns your availability? The answer may surprise you!
Image credit: Wikipedia
#mvpbuzz@bridgetkromhout
silos are for grain
not actually devops
still computers
#mvpbuzz@bridgetkromhout
“In a world that celebrates pioneers—
be the settlers instead.”
— Laura Bell (@lady_nerd)
@bridgetkromhout #mvpbuzz
thanks!

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