Best Practices for LMS selection and implementation. Presented to CISPI eLearning and Technology Showcase, August 2011

1. Best Practices for
LMS Selection and
Implementation
August 16, 2011

2. Agenda
Topic Timing
Introduction 10 minutes
Value Proposition 5 minutes
Best Practices – Vendor Selection 15 minutes
Best Practices – Implementation 10 minutes
Q&A 10 minutes
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3. Introduction/In-Room Survey
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4. LMS Vendor List Rate Your Satisfaction
Blackboard
with Your Current LMS
Cornerstone
ElementK Scale
GeoLearning 1-Completely Dissatisfied
Moodle 2-Somewhat Dissatisfied
Oracle/Peoplesoft LMS 3-Neutral
OutStart 4-Somewhat Satisfied
Saba 5-Completely Satisfied
Skillsoft Skillport
Solo
SuccessFactors
SumTotal
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5. LMS Satisfaction Survey - Highlights
5
4 3.87 3.83 3.67
3.09
3 2.83
2
1
0
Oveall Cost User HR System Employee
Satisfaction Experience Integration Portal
Integration
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6. Value Proposition
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7. Value Proposition
Business Value Operational Value
• Achieve Tangible Results from • Improve Compliance
Learning Investment • Improve User Experience (Learning
• Control and Monitor Training Activity Portal)
• Reduce Costs (Administration, • Increase Learning Adoption
IT/Support) • Target Learning
• Revenue Opportunities • Reporting
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8. Best Practices – Vendor Selection
Key
Pre-RFP Evaluate RFP Select Vendor
Requirements
• Engage executive sponsors
• Include key stakeholders (IT
(infrastructure, information
security, system owners), HR,
Learning, Business Units)
• Compile and rank requirements
• Develop vendor list
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9. Best Practices – Vendor Selection
Key
Pre-RFP Evaluate RFP Select Vendor
Requirements
• Single Sign-On (SSO)
• Integrations
• Internal hosting vs. Vendor-hosted
• SCORM/AICC
• Mobile access
• Reporting
• Content Owner self-service
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10. Best Practices – Vendor Selection
Key
Pre-RFP Evaluate RFP Select Vendor
Requirements
• Vendors evaluate each requirement
• Product roadmap and upgrade
process/cost
• Vendor implementation support
• Scripted presentation/demo
• Key stakeholders score responses
and product demos
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11. Best Practices – Vendor Selection
Key Select
Pre-RFP Evaluate RFP
Requirements Vendor
• Rank based on user experience
and fit to requirements
• Check client references
• Evaluate Total Cost of
Ownership (license, support,
customization, upgrades, 3-5
year timeframe)
• Negotiate cost last
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12. Best Practices - Implementation
Key Roles • Executive/Management Sponsors
• Local Advocates
• Project Manager
• Change/Implementation Manager
• Content Vendors/Developers
• Application/Integration Owners/Vendors
Process • Project Management
• Change Planning and Management
• Communication
• Quality Assurance (Data Validation, Course
Certification)
• Navigation Design
• Data Definition and Cleanup
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13. Best Practices - Implementation
Scheduling • Implement prior to known activity milestones
(development planning, required training)
• Phase by organization
• Phase in/promote visible benefits/improvements to
build momentum
Deployment / • Clear support channels
• Rapid response
Post -
• Monitor user adoption
Deployment • Maintain stakeholder guiding team
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14. Contact Information
Accelerated
Consulting Staffing Training Coaching
Facilitation
Brian Richardson, PMP
• Email: brian@richardsonconsultinggroup.com
• LinkedIn: linkedin.com/in/briandrichardson
• Twitter: @briandrichardso
• Web: www.richardsonconsultinggroup.com
• Phone: 773-474-1834
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