Implementing VoIP Networks for 91 ITT Campuses

ITT Technical Institute

Brian Bish

Project Management Techniques

Implementing VoIP Networks to ITT Campuses

Prepared February 16, 2009

Proprietary and confidential

REQUEST FOR PROPOSAL

Table of Contents

Using this Request for Proposal Template 2

Introduction and Background 3

2.0 ADMINISTRATIVE 4
2.1....................................................................................................................................................Technical Contact
.....................................................................................................................................................................................4
2.3.................................................................................................................................................................Due Dates
.....................................................................................................................................................................................4

Guidelines for Proposal Preparation 6
.....................................................................................................................................................................................6

Detailed Response Requirements 7
.....................................................................................................................................................................................7
.....................................................................................................................................................................................7
.....................................................................................................................................................................................8
.....................................................................................................................................................................................8
.....................................................................................................................................................................................8
.....................................................................................................................................................................................8
.....................................................................................................................................................................................8
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.....................................................................................................................................................................................8

4.0 EVALUATION FACTORS FOR AWARD 9
.....................................................................................................................................................................................9

5.0 STATEMENT OF WORK AND DELIVERABLES 10
...................................................................................................................................................................................10
...................................................................................................................................................................................10
...................................................................................................................................................................................10

Vendor Signature Page 11

INTRODUCTION AND BACKGROUND

PURPOSE OF THE REQUEST FOR PROPOSAL

ITT Technical Institute is a provider of Educational Services. It has facilities in approximately 91 locations
within the United States.

ITT Technical Institute is interested in conducting an IT Evaluation assessment that will allow it to:

> Gain an understanding of implementing VoIP systems to 91 college campuses.

> Determine the requirements for the system. (Scope Of Work)

These activities are part of ITT Technical Institute ongoing IT management program and are focused on
identifying the processes for implementing a new VoIP.

ITT Technical Institute is seeking to identify and select an outside independent organization to perform the
activities listed above. The remainder of this document provides additional information that will allow a
service provider to understand the scope of the effort and develop a proposal in the format desired by ITT
Technical Institute.

ADMINISTRATIVE

TECHNICAL CONTACT

Any questions concerning technical specifications or Statement of Work (SOW) requirements must be
directed to:

Name Brian Bish (Project Manager)
Address ITT Technical Institute (Grand Rapids)

Phone 616-322-8233
FAX
Email bbish@itt-tech.edu

CONTRACTUAL CONTACT

Any questions regarding contractual terms and conditions or proposal format must be directed to:

Name Brian Bish (Project Manager)
Address ITT Technical Institute (Grand Rapids)

Phone 616-322-8233
FAX
Email bbish@itt-tech.edu

DUE DATES

A written confirmation of the Vendor’s intent to respond to this RFP is required by 07/15/08. All proposals
are due by 5pm 08/15/08. Any proposal received at the designated location after the required time and date
specified for receipt shall be considered late and non-responsive. Any late proposals will not be evaluated
for award.

SCHEDULE OF EVENTS

Event Completion Date

1. Proposed ITT VoIP Project Evaluation

2. Plan Documents to include technical specifications

3. IT Vendor Search

4. Develop/Create RFP

5. Evaluate RFP Proposals

6. Select a Vendor

7. Select Vendor Runner-Up

8. Develop Vendor Contract

9. Anticipated commencement date of work

GUIDELINES FOR PROPOSAL PREPARATION

PROPOSAL SUBMISSION

Award of the contract resulting from this RFP will be based upon the most responsive Vendor whose offer
will be the most advantageous to ITT Technical Institute in terms of cost, functionality and other factors as
specified elsewhere in this RFP.

ITT Technical Institute reserves the right to:

> Reject any or all offers and discontinue this RFP process without obligation or liability to any
potential Vendor,
> Accept other than the lowest priced offer,
> Award a contract on the basis of initial offers received, without discussions or requests for best and
final offers, and
> Award more than one contract.

Vendor's proposal shall be submitted in several parts as set forth below. The Vendor will confine its
submission to those matters sufficient to define its proposal, and to provide an adequate basis for ITT
Technical Institute evaluation of the Vendor’s proposal.

In order to address the needs of this procurement, ITT Technical Institute encourages Vendors to work
cooperatively in presenting integrated solutions. Vendor team arrangements may be desirable to enable the
companies involved to complement each other's unique capabilities, while offering the best combination of
performance, cost, and delivery for the Penetration Test being provided under this RFP. ITT Technical
Institute will recognize the integrity and validity of Vendor team arrangements provided that:

1) The arrangements are identified and relationships are fully disclosed, and
2) A prime Vendor is designated which will be fully responsible for all contract performance.

Vendor’s proposal in response to this RFP will be incorporated into the final agreement between ITT
Technical Institute and the selected Vendor(s). The submitted proposals are suggested to include each of
the following sections:

1. Executive Summary
2. Scopes, Approach, and Methodology
3. Project Management Approach
4. Deliverables
5. Detailed and Itemized Pricing
6. Appendix: References
7. Appendix: Project Team Staffing
8. Appendix: Company Overview

The detailed requirements for each of the above-mentioned sections are outlined below.

DETAILED RESPONSE REQUIREMENTS

EXECUTIVE SUMMARY

This section will present a high-level synopsis of the Vendor’s responses to the RFP. The Executive
Summary should be a brief overview of the engagement, and should identify the main features and benefits
of the proposed work.

SCOPE, APPROACH, AND METHODOLOGY

Include detailed testing procedures and technical expertise by phase. This section will act as the Statement
of Work (SOW) to be used as a guideline by the consultants during the VoIP Implementation Phase. All
information that you provide will be held in strict confidence. This section should include a description of
each major type of work being requested of the vendor. The proposal should reflect each of the sections
listed below (examples of the types of sections that could appear are listed below – select or modify them
as appropriate):

> Submit Work Breakdown Structure to include the following:
> Sequence of Operations for Implementing VoIP System
> Work Time Lines (Estimated Labor)
> Estimated Resources such as Equipment and Material
> State and Define each Phase of the Project
>
>
>
>
>
>
>
>
>
>
>
>

PROJECT MANAGEMENT APPROACH

Include the method and approach used to manage the overall project and client correspondence.
Briefly describe how the engagement proceeds from beginning to end.

DELIVERABLES

Include descriptions and samples of the types of reports used to summarize and provide detailed
information on secruity risk, vulnerabilites, and the necessary countermeasures and recommended
corrective actions.

DETAILED AND ITEMIZED PRICING

Include a fee breakdown by project phase and estimates of travel expenses.

APPENDIX: REFERENCES

Three (3) current corporate references, including company name, contact name, title, address, telephone
number, and client relationship synopsis.

APPENDIX: PROJECT TEAM STAFFING

Include biographies and relevant experience of key staff and management personnel. List the personnel
who would work on this project along with their qualifications and relevant experience. Describe bonding
process and coverage levels of employees. Affirm that no employees working on the engagement have
ever been convicted of a felony.

APPENDIX: COMPANY OVERVIEW

> Official registered name (Corporate, D.B.A., Partnership, etc.), Dun & Bradstreet Number, Primary
and secondary SIC numbers, address, main telephone number, toll-free numbers, and facsimile
numbers.
> Key contact name, title, address (if different from above address), direct telephone and fax
numbers.
> Person authorized to contractually bind the organization for any proposal against this RFP.
> Brief history, including year established and number of years your company has been offering
Information Technology Systems.

EVALUATION FACTORS FOR AWARD

CRITERIA

Any award to be made pursuant to this RFP will be based upon the proposal with appropriate consideration
given to operational, technical, cost, and management requirements. Evaluation of offers will be based
upon the Vendor’s responsiveness to the RFP and the total price quoted for all items covered by the RFP.

The following elements will be the primary considerations in evaluating all submitted proposals and in the
selection of a Vendor or Vendors:

1. Completion of all required responses in the correct format.
2. The extent to which Vendor’s proposed solution fulfills ITT Technical Institute stated requirements as set out in this RFP.
3. An assessment of the Vendor’s ability to deliver the indicated service in accordance with the specifications set out in this RFP.
4. The Vendor’s stability, experiences and record of past performance in delivering such services.
5. Availability of sufficient high quality Vendor personnel with the required skills and experience for the specific approach proposed.
6. Vendor’s acceptance of ITT Technical Institutes contractual terms and conditions, if applicable.
7. Overall cost of Vendor’s proposal.

ITT Technical Institute may, at their discretion and without explanation to the prospective Vendors, at
any time choose to discontinue this RFP without obligation to such prospective Vendors.

STATEMENT OF WORK AND DELIVERABLES

ITT Technical Institute requires the following deliverables in relation to Implementing VoIP Systems to all
of its 91 campuses nationwide.

REQUIREMENTS

ITT Technical Institute must supply the vendor with information that will allow the vendor to scope the level
of effort required to complete the work. The information provided will depend upon the scope of the work
but, typically, information such as the following would be appropriate:

External Vulnerability Assessment
Areas that will be affected by the project
Number of Systems
The total number of VoIP Systems to be developed.
Host Diagnostic Reviews
Number and type of devices used to complete the project
Progress Reviews
Track completion of work and items that still need to be completed.
Risk Assessment
Identify Risks and Constraints
Locations
Details of target area; number of buildings and floors, size of area to walk, size of area to drive
Application Reviews
A description of the functionality of a proposed VoIP System.
Social Engineering
Elements to test and scenarios desired

At the conclusion of the assessment, ITT Technical Institute requires written documentation of the
approach, findings and recommendations associated with this project. A formal presentation of the findings
and recommendations to senior management may also be required. The documentation should consist of
the following:

DETAILED TECHNICAL REPORT

A document developed for the use of ITT Tech’s technical staff which discusses: the methodology
employed, positive security aspects identified, detailed technical vulnerability findings, an assignment of a
risk rating for each vulnerability, supporting detailed exhibits for vulnerabilities when appropriate and
detailed technical remediation steps.

EXECUTIVE SUMMARY REPORT

A document developed to summarize the scope, approach, findings and recommendations, in a manner
suitable for senior management.

SUBMITTAL PAGE
RFP # 4737-06

Failure to sign and return this submittal page with your proposal may be cause for rejection.

I certify that I am not currently an employee of ITT Technical Institute, and to the best of my knowledge, none
of my employees or agents are currently employees of ITT Technical Institute. I also certify that I am not
related to any ITT employee.
SIGNATURE: _____________________________________________ Note: If you cannot certify the above
statements, please explain in the space provided below:

_______________________________________________________________________ Company Name

_______________________________________________________________________
Print or Type Name of Bidder’s Authorized Officer or Partner

______________________
_________________________________________________
Signature of Bidder's Authorized Officer or Partner Date

*NOTE: If Bidder is a corporation, set forth the legal name of the corporation together with
the signature of the officer or officers authorized to sign contracts on behalf of the
corporation. If Bidder is a partnership, set forth the name of the firm together with
the signature of the partner of partners authorized to sign contracts on behalf of the
partnership.

_______________________________________________________________________
Business Address
_______________________________________________________________________
City State Zip Code

_______________________________________________________________________
Phone # Fax # E-Mail Address

____________________________________________
___________________________
ATTEST: Secretary Corporate Seal

Implementing VoIP Networks for 91 ITT Campuses

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